Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

facetheory Reviews

4.7 Rating 36,334 Reviews
95 %
of reviewers recommend facetheory
Company Reviews Product Reviews
87,002
 Metrics Info
4.7
Based on 36,334 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read facetheory Reviews
Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

Write Your review

Tell us how facetheory made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
5
Danijela Culi
Danijela Culi
Verified Buyer
“Jako brza dostava, super zapakirano. Jako sam zadovoljna sa svim naručenim proizvodima.”
facetheory 5 star review on 28th March 2024
Helpful Report
Posted 3 weeks ago
5
Candy Anderson
Candy Anderson
Verified Buyer
“Products are just lovely leave my sensitive skin cool and smooth I love them”
facetheory 5 star review on 28th March 2024
Helpful Report
Posted 4 weeks ago
5
Cynthia Osondu
Cynthia Osondu
Verified Buyer
“Fantastic product . My face glow”
facetheory 5 star review on 26th March 2024
Helpful Report
Posted 4 weeks ago
5
Verified Buyer
Anonymous
Verified Buyer
“My face is Beautiful ever since l started using FACETHEORY ,I had otherwise ran out of options ,Am very confident right now,hope it stays that way .....”
facetheory 5 star review on 8th March 2024
Helpful Report
Posted 1 month ago
5
Rachel Hill
Rachel Hill
Verified Buyer
“Always very happy with their skincare. Decided to try their cosmetics, which I like but don’t have much to compare too. The blush is the wrong colour for me, and the tube was only half full, the rest was air… but this is my first negative experience over two or three years.”
facetheory 5 star review on 2nd March 2024
Helpful Report
Posted 1 month ago
5
Clare Pennell
Clare Pennell
Verified Buyer
“i use a day and night serum and a day and night moisturiser also the ocuwake eye cream. All of these products are excellent will also be buying the cleanser and spf next”
facetheory 5 star review on 29th February 2024
Helpful Report
Posted 1 month ago
5
Joan Adams
Joan Adams
Verified Buyer
“I have very sensitive facial skin, partly due to rosacea on my cheeks. I am able to tolerate the Facetheory BAKULURONIC MOSTURISER. I use a tiny bit to massage on my face and it disolves with a beautiful result. I also LOVE the SUPER GEL I use it sparingly as a finish to my routine and I love the feel of this product. The Facetheory Lipabalm Bioactive is the best lip product I have every used, it is greasless yet leaves a shine that sooths and moisturizes my lips. I am very pleased with these 3 products I have purchased and will continue to buy again. Thank you FACETHEORY ( I am a 80 years old woman). Joan Adams”
facetheory 5 star review on 28th February 2024
Helpful Report
Posted 1 month ago
5
Cheryl Sandoval
Cheryl Sandoval
Verified Buyer
“I absolutely love face theory my face is glowing, fine lines are drastically reduced and blemishes nearly non existent. ❤️❤️❤️❤️”
facetheory 5 star review on 17th February 2024
Helpful Report
Posted 2 months ago
5
Rose-Hélène Aldegon
Rose-Hélène Aldegon
Verified Buyer
“Très bons produits qui fonctionnent bien sur moi en tout cas. Naturels et c’est une entreprise reconnue BCorp ce qui est très bien car peu d’entreprise ont cette distinction. J’ai déjà acheté plusieurs produits et je suis devenue une vraie fan. C’est devenue ma routine skincare préférée et j’ai hâte d’essayer d’autres produits avec ma prochaine commande. Je recommande ++ cette marque que je ne connaissais pas mais qui mérite d’être connue.”
facetheory 5 star review on 11th February 2024
Helpful Report
Posted 2 months ago
5
Stephen Lafferty
Stephen Lafferty
Verified Buyer
“No Nonsense prducts or gimicks all products are of benefit and improve appearance (if used correctly) I got a great discount and PROMT delivery oh and by the way...it does what it says on the tin and people have noticed a glow”
facetheory 5 star review on 31st January 2024
Helpful Report
Posted 2 months ago
5
Charles Nicholls
Charles Nicholls
Verified Buyer
“Love these products. Skin is brighter and tighter. I’ve been using for 14 day and seeing great results. 10/10”
facetheory 5 star review on 29th January 2024 facetheory 5 star review on 29th January 2024
Helpful Report
Posted 2 months ago
5
Louise Tokelove
Louise Tokelove
Verified Buyer
“There’s no other words other than unbelievable. My skin has COMPLETELY changed. I always felt so uncomfortable in my skin, anxious about my pores and black heads and suffer from AWFUL acne! Not anymore, it has saved my skin and gave me the confidence I’ve NEVER had. Thank you FaceTheory!”
facetheory 5 star review on 24th January 2024 facetheory 5 star review on 24th January 2024
Helpful Report
Posted 3 months ago
5
Lorraine Rennie
Lorraine Rennie
Verified Buyer
“This oil is fab. Very hydrating, only the tiniest amount is needed, to press into face and neck after moisturiser. It is a large bottle too, as some facial oils are very expensive”
facetheory 5 star review on 21st December 2023 facetheory 5 star review on 21st December 2023
Helpful Report
Posted 4 months ago
5
Kirsty Cole
Kirsty Cole
Verified Buyer
“I have the vitamin c cleanser. Love that it’s in a reusable glass jar. Smells beautiful. I could see from the first cleanse that my skin was cleaner and fresher with a beautiful healthy glow! Def will be a long term returning customer! Lovely little company- with hassle free prompt delivery :) the cloths and another pot of cleanser have gone into a beauty hamper for my 6 year old for Christmas too”
facetheory 5 star review on 29th November 2023
Helpful Report
Posted 4 months ago
5
Karina Brandt
Karina Brandt
Verified Buyer
“I’ve ordered this time a masks set with a brush. Pink clay AHA mask I ordered before couple of times and it suits me perfectly. I have normal skin with signs of pigmentation. This time I used masks one after another and they left my skin visibly firmer, smoother and more hydrated after use. Unfortunately the shade F2 of foundation didn’t suit me. It’s the way too light.”
facetheory 5 star review on 19th November 2023
Helpful Report
Posted 5 months ago
5
Gabriele Ubartaite
Gabriele Ubartaite
Verified Buyer
“Very good quality products at an affordable price, environmentally friendly packaging”
facetheory 5 star review on 22nd October 2023
Helpful Report
Posted 6 months ago
5
Karen Hingston
Karen Hingston
Verified Buyer
“I would recommend everyone but these products they are excellent and affordable .”
facetheory 5 star review on 12th October 2023 facetheory 5 star review on 12th October 2023
Helpful Report
Posted 6 months ago
5
Rayan OUADDAH
Rayan OUADDAH
Verified Buyer
“Très bon produit. Peau mixte à grasse.”
facetheory 5 star review on 27th September 2023
Helpful Report
Posted 6 months ago
5
Emma Latham
Emma Latham
Verified Buyer
“I order the vitamin c serum every month. I've really noticed a difference, smoother skin, brighter and sun spots are definitely fading. Ordered the moisturisers now too and get on subscription. Recommend this company and thier products.”
facetheory 5 star review on 21st September 2023
Helpful Report
Posted 7 months ago
5
Crystal A Oakley
Crystal A Oakley
Verified Reviewer
“This product was gifted to me. It was perfect timing really, because I had been on the hunt for a new anti aging serum. I wanted one that was cleaner and kinder to my skin, whilst being able to deliver everything I wanted it to. This serum has left me absolutely speechless! It is categorically THE BEST anti aging serum I have EVER used. And I have been using skincare for many years! I am trained in it and I know a lot about it. This serum truly ticks all the boxes for me, this also goes for the texture and feel! It soaks in like an absolute dream. I’m so happy with it and have genuinely had so many new compliments on my skin. Thank you Facetheory for creating such an incredible product that’s clean and great for our skin! It just has so many benefits. I would buy this serum even if it were priced at £80!! I think it’s an absolute steal for the money. So overall, I love the product and I will be sticking with this now! No more searching for anti aging serums 🫶🏼”
facetheory 5 star review on 17th September 2023
Helpful Report
Posted 7 months ago
5
Grace Harding
Grace Harding
Verified Buyer
“Tried many different creams for my combination skin. Skin more evenly toned and NO breakouts since using this product”
facetheory 5 star review on 7th September 2023
Helpful Report
Posted 7 months ago
5
Samantha Longhurst
Samantha Longhurst
Verified Buyer
“A absolutely love face theory products especially the cleanser, toner and face wash. The leave my skin feeling soft, smooth and non greasy. I’m in my mid 50’s and still feel happy going makeup free with face theory products.”
facetheory 5 star review on 6th September 2023
Helpful Report
Posted 7 months ago
5
Yvonne Hop
Yvonne Hop
Verified Buyer
“I bought the whipped vitamin C cream and my skin absolutely loves it. I was looking for an affordable alternative to a very expensive brand and tried a lot of serums and creams to get the same result. But this one finally comes close. I have extremely sensitive skin (ginger life) so this is my new favorite ❤️”
facetheory 5 star review on 29th August 2023
Helpful Report
Posted 7 months ago
5
Juliana ALVES PALMA DE SOUZA
Juliana ALVES PALMA DE SOUZA
Verified Buyer
“After using many differents creams, serums and all you can imagine from many different brands, I tried FaceTheory and honestly it was like magic at the end of each bottle. I could see my hormonal acne and hyperpigmentation just fading away beautifully ! I'm very thankful to the brand that has VERY clear and vegan formulations (without parabens and many other bullshit ingredients you can find on many different brands, like phenoxyethanol, EDTA and others that are bad for our bodies and for the planet). I truly recommend the products that helped me : Lumizela A15, Exaglow S10 and the tonic lotions T2 and T6. After 3 months using Lumizela every single day it cleared my face almost completely, there are just some little spots that come and go with my periods, but my skin is finally getting better and now there are just some scars left. On my pictures you can see the first photo 3 months ago (May) and the second one now (August - taken during my periods!). Now that I started using Exaglow - less than one month ago - the hyperpigmentation is starting to fade even more. I recommend using T6 every morning after cleansing, and then Exaglow and Lumizela in alternate days, followed up by the supergel moisturizer M3 and sunscreen always! At night I also alternate 2 products from other brands using them with the tonic lotions from Facetheory. I use the T2 lotion followed by a 0,2% retinol serum in squalane, and on other days I use the T6 lotion followed by a BHA AHA serum, and at the end I use a more neutral moisturizer without many actives. This routine really changed my face after following it during more than one month. I recommend it!”
facetheory 5 star review on 27th August 2023 facetheory 5 star review on 27th August 2023
Helpful Report
Posted 7 months ago
5
Miss S August
Miss S August
Verified Buyer
“If I could rate this higher I would. I'm 35 struggled with my skin all my life! See this product thought let's give this slighter dearer toner product a go. If it don't work then I know its me.!! BUT wow I'm so happy. So so happy. I've been telling everyone about this toner and shouting it from the roof tops. Thank you face theory , by looking at the pictures yourself , its done wonders ❤️💜❤️💜❤️💜❤️”
facetheory 5 star review on 10th August 2023
Helpful Report
Posted 8 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“I purchased Bakuluronic moisturiser hydrating face cream, it’s great, I’ve been using this cream for a while now, it’s good for my skin, doesn’t make my face feel greasy, feel really hydrated. I have also recommended this cream to my daughter and her partner who have both also purchased the cream and amazed by it, lovely cream to use.”
facetheory 5 star review on 7th August 2023
Helpful Report
Posted 8 months ago
5
Joanne Baker
Joanne Baker
Verified Buyer
“Love Facetheory. I am almost 58 and have tried many brands. I am now content with the skin I am in. Its smoother and feels Brighter. I wouldn't like to be without Facetheory.”
facetheory 5 star review on 25th July 2023
Helpful Report
Posted 9 months ago
5
Aissata Camara
Aissata Camara
Verified Buyer
“Très satisfait”
facetheory 5 star review on 9th May 2023 facetheory 5 star review on 9th May 2023 facetheory 5 star review on 9th May 2023
Helpful Report
Posted 11 months ago
5
Rosemary Cowell
Rosemary Cowell
Verified Buyer
“Fantastic service with quick delivery . The skin products are fabulous, and my skin looked much better after just a week. In fact I am no longer having to wear face make up most of the time and I’m 61. Just fab skin care and a reasonable price 😊”
facetheory 5 star review on 6th May 2023
Helpful Report
Posted 11 months ago
5
Bryony Smith
Bryony Smith
Verified Buyer
“I battled with cystic acne for 15 years. I built up a resistance to the long-term antibiotics options, the contraceptive pill wasn't making a dent and I relapsed after accutane - the doctors and dermatologists had nothing new left to offer. Then I found facetheory. Within a month, my acne was significantly reduced without resorting to the the nasty tightness that typically follows the nuclear strength stuff I've been told to buy before. Two years on and my face has never been clearer. I regularly go out without makeup - something I would never dream of doing prior to facetheory. This regime has helped rebuild my skin and my self-confidence. I use the Clarifying Cleanser C2 pro, Regena C30 pro serum, Regenacalm S1 pro serum and Amil C Whip cream SPF30.”
facetheory 5 star review on 22nd April 2023 facetheory 5 star review on 22nd April 2023 facetheory 5 star review on 22nd April 2023 facetheory 5 star review on 22nd April 2023 facetheory 5 star review on 22nd April 2023
Helpful Report
Posted 1 year ago
facetheory is rated 4.7 based on 36,334 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request