facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,328 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,328 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

1902

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“amazing experience every time ! I ve been usign them products for years and they are super efficient plus best quality price deal on the market ! Tks Facetheory”

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Posted 1 week ago

“J'adore ces produits. Je suis fan .”

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Posted 1 week ago

“Just using for ten days and not seen any difference yet, but I'll persevere. Thrilled not to have had any adverse reactions which is nice. Thank you”

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Posted 1 week ago

“Je suis vraiment contente,j’ai acheté deux fois et je suis sûre que je reviendrai”

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Posted 1 week ago

“Great products. Was looking for something cruelty free to help with a skin condition and facetheory products helped. They are now part of my daily rotation!”

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Posted 1 week ago

“Great product, applies well and works amazingly. Super good finish.”

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Posted 1 week ago

“I have previously used the Azaelic acid and had great results. I started suffering from breakouts and decided to try Azaelic Acid again but rather stupidly from other brands...when I seemed to be getting nowhere I thought I would go back to what I know works and ordered again from Face Theory. I have only been using it again now for 5 days but already there is a massive improvement. Can not recommend the product enough. I also can not fault the customer service. The delivery company "lost" my parcel and on emailing Face Theory , they replied straight away and I had a new delivery virtually the next day plus they had put a couple of extra bottles in which I was not expecting. It seems that at last we have a company who actually does care about their customers.”

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Posted 1 week ago

“Great company quick delivery love the product”

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Posted 1 week ago

“I’ve been using the Vitamin C moisturiser for several years now. I’ve not found a moisturiser that keeps my skin hydrated all day- I’ve not had any dry patches on my face since using it. Reasonably priced (especially if you buy more than one at a time) and fast delivery. Other moisturisers have tried to lure me away with fancy promises (and price tags to match), but I always come back to my facetheory vitamin C!”

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Posted 1 week ago

“Delivery within 10 days, not 3-5 as described, but I like the quality of the product, I recommend it”

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Posted 1 week ago

“Sérieux dans la promotion des produits rapports qualité prix c’est excellent et c’est de très bonne qualité. Excellent produits efficaces sur la peau”

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Posted 1 week ago

“Love the products I received, the difference in my skin is amazing.”

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Posted 1 week ago

“Commande passé sans nouvelle 15jours après toujours pas livré, j' ai contacté 2 fois la service après vente, il m'ont dit que c'est en route, mais trois jours après le colis arrive avec 14€ de frais de douane ce qui n'était pas précisé sur le site avant l'achat, je ne sais pas si c'est de la malchance vu tout les commentaires positifs, en tout cas je suis très déçu.”

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Posted 2 weeks ago

Bonjour Offrir une expérience fluide à nos clients est toujours une priorité, et nous sommes désolés de n’avoir pas réussi. Nous pouvons voir ici qu'un membre de notre équipe vous a aidé à résoudre ce problème. N'hésitez pas à contacter notre équipe du service client si nous pouvons faire autre chose pour vous. Merci Facetheory

Posted 1 week ago

“I’ve tried so many different products. These are the only ones that have ever cleared my face and kept my skin feeling smooth and hydrated. Amazing.”

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Posted 2 weeks ago

“I haven't seen any difference in my skin tone or texture. I will continue using but if I don't see any results I will let you know”

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Posted 2 weeks ago

Hi Susan, Thank you for providing your feedback. it generally takes 1-3 months to see noticeable results from a new skincare routine or product. However, we recommend following the new routine for at least three months to determine its effectiveness. In case you are not satisfied with your facetheory purchase and do not notice any visible improvement in your skin within 365 days, please feel free to email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 weeks ago

“my daughter introduced me to face theory. I have been looking for a moisturiser with an SPF. Their product is fantastic. It is smooth and absorbs easily unlike some other thick sunscressn moisturisers. It smells wonderful. I can't wait to try more products!”

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Posted 2 weeks ago

“The vitamin C cleaner cream is the best around!”

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Posted 2 weeks ago

“Facetheory is greate. Unfortenatly it is becoming much more expensive in EU, because of impert taxes. Despite this, I will order it further, minimum once a year Best wishes from Slovenia, Jasna”

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Posted 2 weeks ago

Hi, Thank you for your feedback. There are usually no customs charges/taxes due for your order. However, if you have been asked to pay duties or taxes before or after you received your Facetheory order, please contact us at help@facetheory.com and send us proof of payment. We will refund these charges. Thanks Facetheory Team

Posted 2 weeks ago

“Good products Good and quick customer assistance Glass instead of plastic Vegan and cruelty free”

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Posted 2 weeks ago

“Me encantan los productos que he probado hasta ahora, el retinol es una pasada y he cogió una crema de noche con aroma a lavanda y vitC que es muy gustosa. Llevo un tiempo probando estos productos y noto mejor mi piel. Seguiré probando otros productos,”

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Posted 2 weeks ago

facetheory is rated 4.7 based on 36,328 reviews