facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,326 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,326 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

1902

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Face theory has changed my skin care routine for the better. Not flooded with chemicals and sustainable packaging that I reuse! Have recommended to many friends”

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Posted 5 days ago

“I really liked the cream spf 30... thank you very much 🙏🏻 Super ❤️”

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Posted 5 days ago

“Love these products-natural-beautiful fragrance-effective!”

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Posted 5 days ago

“I love this moisturiser. I ditched my old one as it was full of harmful ingredients. This one doesn’t contain any. It’s super soft and moisturising. This is my new fave ❤️”

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Posted 6 days ago

“Love these products”

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Posted 6 days ago

“Cannot day how pleased I am with these products, for the first time EVER I feel like I've invested in skincare that actually works and I can see noticeable results- products feel amazing, packaging is fab, cannot wait to order more”

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Posted 6 days ago

“Suis ravie d'avoir trouver ce baume avec des ingrédients naturels. Il est très hydratant et fait briller les lèvres; Je recommande vivement”

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Posted 6 days ago

“Fast swift response to orders and beautiful products thst do not irritate my skin. The cream cleanser for sensitive skin is exceptionally good!”

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Posted 6 days ago

“I have been using Amil C and Aventhra Moisturiser for a month. Taking into account, that i have a very senstive skin with rosacea, i am very pleased with the products.Had a slight reaction in the form of redness and burning first time i used Amil C...switched to using it only nights followed with a moisturiser for a sensitive skin.Skin texture improved, along with the redness i had due to rosacea.So far so good, i give it thumbs up.”

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Posted 1 week ago

“Les produits facetheory tiennent leur promesse. Pas de mensonge avec cette marque. J'espère que ça va continuer. Merci !”

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Posted 1 week ago

“Very good service. I like that many items are available unscented. So far I use the jojoba oil cleanser regularly. It leaves my skin soft and moisturized. I can't easily get make up off so I ordered a sample size of vit c cleanser. That works well together.I also just started with the vit c moisturizer spf 30. To early yet to comment”

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Posted 1 week ago

“My Amil-C whip cream is beautiful. It is non greasy and yet my skin feels soft and nourished .Pleasant non offensive fragrance too .My new go to day cream for sure .”

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Posted 1 week ago

“Within 2 weeks, people were able to see the difference”

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Posted 1 week ago

“Good natural products at a good price”

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Posted 1 week ago

“Cannot thank the Exaglow Serum S10 enough. A brown sunspot had appeared suddenly on my cheek so I went online to see which skincare brand to choose from to diminish the spot. Initially I was going to buy the Paulas Choice one however I got very confused with their product selection and also their steep price. I then found Facetheories S10 serum and thought to give it a go, and voila, within 4 days my sunspot was gone. I was ecstatic to see the results and since then have been using the Serum every other night to prevent any further sunspots. Thanks so much Facetheory for creating the right product at the right price!”

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Posted 1 week ago

“Game changer! I.have combination/ dry skin..... premenopausal which hasn't helped and in my mid 40's. All these factor have compounded my skin issues, so I can have really oily skin or dry skin especially cheeks.....fine lines appearing and darkening eye circles now with aging spots. Was almost giving up hope having tried Alot of brands including well reputed ones ..ie Neal's yard, Kiels .......so wasn't expecting much from face theory! Having used ther products now for a few weeks, I have seen a big improvement in skin condition and texture. This is big for me! Goes without saying, I will be ordering more! I look forward to using ther other products.”

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Posted 1 week ago

“I really like the products but unfortunately the face wash pump is not working. Everything arrived in the Box not damaged.... maybe just the pressure of the traveling ?I don't know, but obviously it's really frustrating that the pump doesn't pump! Items with pump action tops to get the contents, should probably come with an extra pump top!”

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Posted 1 week ago

Hi Amanda, Thank you for your feedback and I am sorry to hear about the issue with the pump. To unlock the pump, please twist the pump anti-clockwise (to the left) twice to activate it. Twist it clockwise (to the right) again to lock it. If it's still not working, please can you unscrew the pump entirely and screw it back on and try the above again? If this is still not working, please respond to the email from our customer service team so they can advise further. Many apologies for the inconvenience this is causing. Thanks Facetheory Team

Posted 6 days ago

“My skin is the best it has looked in years! I use the vitamin cleanser, the M3 moisturiser is the retinol serum. No more spots or dry patches and my skin feels numb and soft.”

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Posted 1 week ago

“Love it! It really helps me with red/ dark spots after pimples.”

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Posted 1 week ago

“Not only have FaceTheory products help to improve my oily skin where no other products have been able to work before, but their customer service is wonderful! I found out I was pregnant just after receiving an order and was not able to us a couple of the items I had purchased, so they refunded me the cost of the products and then I got to give those products to my friends to try out! Super kind and easy to deal with 😊”

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Posted 1 week ago

facetheory is rated 4.7 based on 36,326 reviews