Dunelm Reviews

Name: Dunelm
Rating: 2.29

2.3 Rating 1,027 Reviews

31 %

of reviewers recommend Dunelm

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Metrics

2.3

Based on 1,027 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The duty manager came out late and didn't help at all and started being rude out of no where ( duty manager name was Tuesday ) and the employee at the till Yazmin not helpful at all.”

Helpful Report

Posted 1 week ago

“Beware of overpriced very poor quality sofa's and chairs from Dunelm. In April 2022 I purchased a faux leather sofa and chair costing £1200 Less than 2 years later the stitching is coming apart and Dunelm do not want to know. As far as they are concerned the sofa and chair had a 1 year guarantee and that's it. Poor quality over priced product and a lack of responsibility from Dunelm. Buy products from this company at your peril.”

Helpful Report

Posted 1 week ago

“I am considering reporting Dunelm to Trading Standards. I wanted two chairs which were instore for £159 each. Since I needed delivery and ordered at the store they charged £169 each and a delivery charged. I contacted customer services who would not help in any way apart from to cancel the order. Very poor customer service, no real route to complain. They deserve no stars!”

Helpful Report

Posted 2 weeks ago

“Purchased a chair online, the chair was delivered and was absolutely clear it was a shop soiled repacked item, it was reported to the Trading standards who are investigating, please beware and check you items carefully”

Helpful Report

Posted 2 weeks ago

“Keith at the Watford store went out of his way to be helpful and to place an order I was unable to complete at home.”

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Posted 2 weeks ago

“I ordered an Esin Red Rug online on 17 March 2024 and it was delivered on Thursday 21 March, just as Dunelm promised. They kept me informed all the time and so did the delivery man. The rug looks exactly like it does on the photo. Excellent service, both from Dunelm and from DHL. Well done and thank you!”

Helpful Report

Posted 3 weeks ago

“We found a blind that we wanted but they didn’t have our size at the SHOREHAM branch - Claire and Sam went out of their way to find and reserve us one at another local store - completely blown away by the amount of effort that went into the customer service ! Later that day went to other store to collect the blind, lovely lady on the door organised for the blind to be bought to me, and a guy bought it down from the store room in minutes - my experience of the staff suggests that they are good at recruiting the right people - keep up the good work Dunelm !”

Helpful Report

Posted 3 weeks ago

“Bought made to measure curtain from Dunlem Romford store on Dec 2022. Two staffs came with delivered on Feb 2023 but failed to deliver all the product ordereed. Unprofessional Dunelm fitters, two person spent whole day and manage to put only one bay window curtains. also damage window frames. Took more than 3 months to sand rest of the missing product and fit all th courtains. I have made complain to the Romford store in Feb 2023 for not being able to deliver all th eproduct, and unprofessionally fitting and damange by Dunlem staff. email Romford store with all the details and pics. Only response I have received from store is someone is looking into it and will get back to me shortly. It has been over a year and Dunlem Romford store hasn't been done anything about it. I have visited several times to the store and every time some one new been intriduce as manger with one comment ' I wasnt aware of this and I will get back to you'. Then same email as a reply some one is looking into it and will get back shortly. It is frastrating to get such poor customer service from a big brand company.”

Helpful Report

Posted 3 weeks ago

“I purchased a black and white striped blind. It arrived in grey and cream approximately two weeks ago. I called them three times,wrote three emails,and eventually,thery agreed to collect it,and offer me a refund or replacement.I decided to accept a refund for obvious reasons. TWO weeks later,I am still awaiting collection fo the incorrect blind. I paid by Paypla lickily,and they have opened a case with Dunelm for me.It continues. A disgracedful show,and I would never contemplate buying from them again. It this is Dunelm's idea of 'customer service', then forget it.Pathetic.# Paul Johnson.”

Helpful Report

Posted 3 weeks ago

“Dunelm using Evri as couriers. One of the worst carriers in the country. We buy from Dunelm to receive quality goods. We have received damaged packages and even a damaged lamp shade where box had been opened. Waste of time complaining to Evri.... they don't care. If Dunelm continue to use Evri, then they don't care either”

Helpful Report

Posted 4 weeks ago

“DUNELM - Very unhappy. Appointment to install shutters suddenly with no warning CANCELLED. NO explanation given. Had my money for nearly 2 months. Rang customer service who going to pass a message to made to measure department could take up to 72hrs to get a response 😡😡😡”

Helpful Report

Posted 1 month ago

“The resturant is getting worse with every visit. This is not the fault of the staff at all but there is never any hot food or if there is there's no salad or no beans. We visited at 12pm today for lunch yet only one jacket potato available they don't do toasted sandwiches anymore so the only hot choice was soup or a bacon roll which is no use if you don't eat meat This is the same with every dunelm resturant in the area we live and no wonder it's always empty now.”

Helpful Report

Posted 1 month ago

“Faulty products though store agreed refund they insisted on calling it unsuitable size not faulty even though the light went with a bang , worryingly with electrical products”

Helpful Report

Posted 1 month ago

“Bought an item for the Bathroom and fine for few months. Rust set in and not suitable and bits of rusty metal dust all over the place. Item should have been waterproof of a warning of possible rush. Approached staff and Store Manager will not replace/refund or recognize that has completely rusted all over. Refund are only given within 28 days, but rust set in after 3-4 moths. Manager responded quote " You should have the common sense to know that Bath-tub metal rack will rust". Unbelievable response. Another Staff member become unpleasant and asked that this rusted item should not be left in the store - So rude, unplesant and not good at explaining what he meant quote " Take your item with you as you paid for it and take it out of the Store". Sadly, I will never shop at Dunelm again.”

Helpful Report

Posted 1 month ago

“Do NOT purchase Constellation luggage from this retailer . One trip two sets of wheels broke off. Response from Dunelm “ claim off the airline” Dunelm customer service . An oxymoron.”

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Posted 1 month ago

“The staff in STRAIGHTON brach are so rude. I agree with every one star!!!!! The staff are rude, dont know their job, stuff is rubbish. Paul the manager is a liar and doest kniw the difference between a fitted sheet and natress protector. So because of all this i git barred. Then 2 months later my uncle gor barred. I was told his advancenents to staff made them feel uncomfortable lol hes 70yrs old!!! When we threatened with slander they totally changed their story, bunch of cleeky liars. Avoid if you can as all branches seem to be as rude. Go to Matlan or ikea 😁”

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Posted 1 month ago

“Wow, your curtains are amazing, just what I wanted, thank you and beautifully made. Very reasonable. I will in future order from you and inform family and friends.”

Helpful Report

Posted 1 month ago

“Please please pleaseeeeeee don't bother to buy nothing from Dunelm, on 15th February I order a free stand large mirror from them. And for 6 days I have to ask for a replacement because each time the mirror came smashed. I was very frustrated and annoyed because I really want the mirror. So I thought first time came broken, sometimes can happens, I call costumer service the send a second replacement, and again came broken. I thought is this a joke? I try for the 3 Time asking for extra security on the package as is obvious that Dunelm packaging is seriously wrong, no signs that is a fragil item on tje outside of the package and very little protection in order that such fragil item won't break on the way. Sadly the 3 time came broken again. They don't care, and they won't so please avoid buying absolutely nothing from this people. I'm terribly disgusted with the whole process, I have to ask for a refund in the end wich I wasn't happy. Honestly this is so wrong, avoid avoid avoid.”

Helpful Report

Posted 1 month ago

“Very rude & grumpy woman on till just now when I was collecting an item from click & collect in the Chichester branch. No please or thank you just abrupt & curt. This is not the first time I’ve encountered this person hence the reason for writing this review. Politeness & manners goes a long way but obviously not with her.”

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Posted 2 months ago

“I bought a forget king size quilt but after one month the stitching is all coming undone my mum already return the same one because the same problem what can I do havent got the packaging what can I do”

Helpful Report

Posted 2 months ago

Dunelm is rated 2.3 based on 1,027 reviews