Dove Mill Reviews

4.72 Rating 218 Reviews
93 %
of reviewers recommend Dove Mill
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Dove Mill Reviews

About Dove Mill:

Welcome to Dove Mill - Shop Big Homeware Brands For Less - Up To 70% Off RRP! Member of RetailADR.

Visit Website

Phone:

0800 6524036

Email:

contact@dovemill.co.uk

Location:

Second Floor, Cobden Mill, Bentinck Street, Bolton, Greater Manchester

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Anonymous
Anonymous  // 01/01/2019
DO NOT ORDER FROM THIS COMPANY. Incorrect and inferior products were despatched - not what I ordered - and it has proved impossible to reach anyone at the company to resolve the issue. Published phone numbers and email addresses do not work.
Take very great care ordering from this company. My husband purchased a stove top coffee maker from Dove Mill and quickly found it to be unsatisfactory - I contacted the company at least four times: twice by email (to an address taken directly from their website) and twice via their online Returns form. Not one response to any of the four attempts to contact them. This is such extraordinarily poor customer service, I can't even begin to understand how they get repeat customers let alone so many positive reviews. Avoid at all costs, unless you're willing to take the risk of losing your money and keeping a product that doesn't meet your expectations. And that broke within the first month of use.
I ordered lined curtains and when they arrived they were unlined although it clearly stated on the order they were lined. I tried for over a week to contact customer service and finally had a call from Uzma, she was very understanding and said she would refund me straight away and arrange a collection. .DPD arrived two hours early no text , I was out and a card put through the door. Could not rebook with them I had to arrange with Dove Mill. I did not get a refund and I have made so many calls and emails over the last two weeks , I have lost count. No-one answers the phone it goes to voice mail and no response to emails. I am so frustrated and angry that I am being ignored and of course still no refund. So think twice before ordering from Dove Mill.
I've been trying to return some curtains, but it's proving frustratingly impossible. You can't return any items without first getting approval, but despite three emails and a telephone call (answer phone) I have had no response whatsoever. If they don't respond within the 30 day returns period they offer, I will have to take them to court to get my money back. Appallingly bad service, will never use them again.
Awaiting an order that should have arrived days ago-it has not. telephone number 08006524036 is not in operation for the company nor and there are no replies to messages left on 02032317908 (customer services) . Emails remain unanswered. This does not correspond with other favourable responses to other customers.
Have been waiting since May for Vantona Easy Living Lexington duvet set Natural King size to come back in stock. Very disappointed.
Dove Mill is rated 4.72 based on 218 reviews