Direct Line Reviews

3.82 Rating 11 Reviews
73% of reviewers recommend Direct Line

How would you rate Direct Line ?

Your Rating
Tell us how Company made you happy
Minimum 10 characters
What's your name ?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

"Direct Line - what a joke I regret the day I ever heard the words "direct line". I currently have home,car and pet insurance with them but will certainly not renew after the way they have handled my claim for a smashed patio door. On a Thursday evening I cut the lawn and a stone flew up and shattered the pation door. After spending 25 minutes on hold an agent asnswered and took my details. Then she put me on hold again while she "checked the database". She then explained they used the database to avoid fraudulent claims and went on to say that my claim could not be processed because I had not declared two previous claims. I asked for details which she was unable to provide but said they would contact me after speaking to the underwriters. Net morning I contacted my previous insurers about my claims record and they assured me I had had no claims for buildings in the previous 5 years but one cllaim for a broken watch. I rand DL again and the agent checked the database again and admitted that the first agent was mistaken and there were no undeclared claims and my claim could proceed. I then asked should I get a local contractor to give an estimate and they said that was not necessary and they would sort it. Next day an assessor called to measure up. He covered the smashed window with cling film and said they would be in touch in two days to say when they would do the work, A week later I sam still waiting. Aside from DL inferring that I lied about my previous record and tried to decieve them I am left with a cling film covered window and not even an idea of when it will be done. incidentally a local firm would have done it in 3 days for under £250. Direct line? Never again! Sunday 3rd June. No "courtesy phone call" as promised or indeed any other contact."
Helpful Report
Posted 4 months ago
"Great customer service!"
Helpful Report
Posted 7 months ago
"I have just renewed my car insurance with agent aj1. He was particularly helpful and dealt with my query promptly. Very impressed with the service."
Helpful Report
Posted 9 months ago
"Very happy with with quote and staff were very helpful great company"
Helpful Report
Posted 11 months ago
"Direct Line and Nationwide Assist Just so Car clinic are refusing to repair damage from an accident stating that it happened before the accident when you go an internet search this has happened before to other people stay well clear. Just so car clinic also did a bad job before on a previous car but did actually rectify it do a degree should have learnt the first time but Direct Line said that there would be a delay in sending out their engineer so it was quicker to use their repair garage. Thieves both companies!!"
Helpful Report
Posted 1 year ago
"They were a disgrace when I tried to renew my recently deceased mum's home. They had also been overcharging her with an astonishing fee for her insurance. I shall be complaining about them to the ombudsman."
1 Helpful Report
Posted 1 year ago
"The price was reasonable for the cover i required. Easy to set up the policy. Staff very helpful and obliging too."
Helpful Report
Posted 1 year ago
"Insurance is well produced and understandable and service is excellent"
Helpful Report
Posted 1 year ago
"Website easy to use and staff answered questions quickly."
Helpful Report
Posted 1 year ago
"Great quote for my home insurance, but also included travel insurance"
Helpful Report
Posted 1 year ago
"Customer service is excellent with happy friendly helpful staff and they have kept my policy low for my last 2 renewals."
Helpful Report
Posted 1 year ago
Direct Line is rated 3.82 based on 11 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support
Cookies help us improve user experience. They are also used for statistics, quality assurance, social media and for marketing. By using our website you consent to all cookies in accordance with our User Privacy Policy and Business User Privacy Policy.
Close This