Review and raise up to £2.00
I recently ordered 2 products from Cult Beauty. They arrived with no cap or hygienic seal and the colours were not what i expected from the 'Ordinary' Foundation range.
I did not use the products as I knew that the colour which was visible through the bottle was far too dark, so i returned them in exactly the same condition and packaging and requested a refund.
I received an email from Cult Beauty, stating that I had returned them in an 'unsaleable condition' as there was no protective seal. When I challenged them about it they then admitted that this product does not come with a cap or seal but they still refused to refund me with no grounds for this decision.
My statutory rights have been affected by this and they are returning the products to me instead of offering me a refund, exchange or voucher.
This is the worst customer service I have ever experienced and they clearly do not value their existing customers.
DO NOT PURCHASE FROM THEM!