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Costa Coffee Reviews

3.1 Rating 454 Reviews

47 %

of reviewers recommend Costa Coffee

Company Reviews

3.1

Based on 454 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to ill health not been to muy local Costa Coffee in Glastonbury for a while. Today was delighted that despite my disability due to health issues, they were as lovely and helpful as ever. Special mention to young lady, Fayre (?). Apologies if I have spelt name incorrectly... who saw me struggling and came to my assistance... with a lovely smile. Thank you.”

Posted 3 hours ago

“Costa Coffee at Pallion Sunderland . The shop was not that busy. Counter service was quick and efficient . My main reason for giving this shop one star is because there were too many tables requiring to be cleared of dirty crockery and hygienically wiped over. As we left the shop there were only 2 tables occupied md no-one awaiting service at the counter or in the drive through but 6 tables requiring clearing and wiping over . At this point of time 3 members of staff were seen to be in attendance . Must do better !!!!”

Posted 6 days ago

“Was waiting with family for a table, and when finally got one, a worker came along and forced us to give up our table to someone else or leave so we left and said if you want our table would you want our drinks too. I know where to spend my money from now on. Not costa at galleries.”

Posted 1 week ago

“I left some feedback on the Costa Coffee contact page on their website which required a response. Suffice to say I did not receive a response. This is is not the first time this has happened!’”

Posted 1 week ago

“I was stood in the cue waiting to be served dancing a cake with my coffee Then I noticed a fly walking over the cakes in display cabinet That put me off straight away I reported it to staff behind counter but they did nothing about it and just carried on pity the person who purchased the cakes The cake display cabinet should be enclosed so nothing can get in very poor will not be buying anymore cakes from Costa”

Posted 1 week ago

“Just want to say how great the costa is at Milton Keynes hospital is. Chris and her team are always so welcoming and chatty. They know all the regulars orders and always make the drinks really well, which is not the case at other stores. It’s always nice to sit there before a shift and be calm before a shift”

Posted 2 weeks ago

“I had a free drink offer for £2 ,but none of the drinks you offer are this price the member if staff made a mistake on the till and I lost my reward even though it was un spend able any how .”

Posted 2 weeks ago

“Costa coffee , well I varied it you get a good one one not as to who’s making it . Most of the sandwiches are white bread , there was no brown toast no butter . No healthy meals either . And no pizza beachside it’s seasonal lol 😂 what a shambles”

Posted 2 weeks ago

“Went to Costa in Hanley, Stoke on Trent with my two children. Ordered a Kit Kat Frappe for my 9 year old which the poster advertises as coming with a Free Malteaser Bunny and which cost £4.45 for a small sized one along with 3 portions of toast and 2 other large drinks. When the young girl made the drink I asked where the Bunny was. She said ‘we’ve run out’. I said ‘can my daughter have some marshmallows … please’. She said ‘that will cost extra’. I responded ‘but you’ve run out of the Bunnies surely you can give her some marshmallows’. I said ‘you should have told me when I ordered’. She said ‘I did’. I said ‘what did I say’ as I really hadn’t taken in that information if she had said so. There was no apology, smile, enthusiasm etc. How harsh, uncaring and petty to refuse giving out 2 or 3 marshmallows for my daughter who was disappointed about not getting the chocolate bunny. Maybe they need to stock up better in future! as someone who works in retail myself on the checkouts I make a point of being polite, friendly and apologetic. Usually I find the staff in Costa to be lovely. Not this time!”

Posted 2 weeks ago

“Excellent service by Nathan at Moor Allerton Leeds. Delicious food and great coffee.”

Posted 2 weeks ago

“I am a regular customer at Costa and all of the staff members are very friendly and professional. I went in today after work to get a drink and I was served by a blonde girl - I think her name was Rebecca. She gave very unprofessional and unfriendly vibes when I was only greeted with a nasty look with unpleasant expression on her face. I greeted her and I feel as if I was very calm and friendly however she seemed very annoyed and irritated with me and that made me very uncomfortable. I was going to sit in but I decided that I no longer wanted do due to this interaction. I understand that working within the customer service industry can be difficult and customers can especially add to this challenge, I know this given that I currently work with the public too. I don’t want to assume that this worker always behaves like this with her customers - maybe she had an unpleasant experience with another customer before me but there is no need to mistreat any other customers . I am disheartened by this situation as I spent a lot of money at this Costa (Wakefield Westgate) and I don’t appreciate the way I was spoken to and the nasty looks I was given.”

Posted 2 weeks ago

“Amazing place , very good coffee , friendly staff and the best Italian coffee Costa Warwick”

Costa Coffee 5 star review on 1st April 2024

Posted 2 weeks ago

“I go to my local Costa Coffee, Tscos Extra, Purley most days and just wanted to say how fab the staff are. They make the best coffee my drink is always made to perfection and I am fussy but they always get it right Staff are always friendly, polite and really care about their customers. Costa Coffee Tesco Purley you are doing a fantastic job and we really appreciate all you do.”

Posted 3 weeks ago

“braintree town costa is the cleanest in the area, specially the toilets. Staff are helpful, know their customers, a happy place to go.”

Posted 4 weeks ago

“Costa Coffee in Alton. Hampshire. Popped in earlier this week and a absolute disgrace. Really tatty soft chairs all dirty and with stuffing poking out a lot on arms. Gone down hill big time since Esquire opened opposite 4 months ago. Toilets dirty as usual and dirty crocks laying around. Doubt I will go there on my next visit as hygiene disgusting it really is. Only took 1 photo will try and show !!”

Costa Coffee 1 star review on 21st March 2024

Posted 4 weeks ago

“As a regular customer of Costa canvey island retail park we came to the shop last week and was told paper cups only as the dishwasher was broken thats fine but more than a week on still using paper cups but the dishwasher is now up and running glass cups all on top of coffee machine manager will not let anyone have a glass other staff told us it is working we all pay over the top for this service but are expected to pay the same price for a paper cup what I don't get is that when the dishwasher was broken you still gave plates with food and cutlery so how were those being cleaned not impressed at all”

Posted 4 weeks ago

“Have been using Costa for years but strength of coffee seems to have taken a turn for the worse, now wishy washy. Looks like Starbucks here we come. Sorry Costa!”

Posted 1 month ago

“We used Costa coffee in faro airport on Saturday 24th February. The cup was only half full and very weak. We complained to the staff to no avail. We have since complained by email to the company, who said they were sorry. That's the level of the company care you can expect”

Posted 1 month ago

“Today I have visited the branch in St James street, east London. I was served by Saikota and I think she deserves a huge shout out. 🌟🌟🌟🌟🌟”

Posted 2 months ago

“I live in Crewe and there is a big difference in prices. Toast and cortado cost £6 in town and £4.85 at retail park! Cortado and waffle in town £5.15 and at retail.park £4.85! WHY”

Posted 2 months ago

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Costa Coffee is rated 3.1 based on 454 reviews