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Costa Coffee Reviews

3.1 Rating 454 Reviews

47 %

of reviewers recommend Costa Coffee

Company Reviews

3.1

Based on 454 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours

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Costa Coffee 5 star review on 1st April 2024

Costa Coffee 1 star review on 21st March 2024

Costa Coffee 5 star review on 30th November 2023

Christine Walker

Costa Coffee 5 star review on 9th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

Costa Coffee 2 star review on 6th January 2023

28

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My visit on Thurs 25/1/2024 to Havant branch inside big store, at 4:15pm - the queue was long about 6 people in front of me and store was full - 3 staff only one making coffee another running round the back out of sight a lot the other was counting tea bags and doing a stock take- took 15 minutes to get served - I thought you should know this - quite a stupid use of staff - surely stock take is done when closed or nearer closing time not at the expense of queuing customers? I only popped in for 2 quick espresso to take away, but turned into a major visit - unhappy as nobody apologised for the delay, it was uncaring of the customer and focused on the staff needs far above -”

Posted 2 months ago

“London camberwell branch spent £30 worth food and drink. Forgot one friend vegan ask 1 hot chocolate to change to non dairy,only to be told another 49pence. What a trivule penny pinching establishment Rod”

Posted 2 months ago

“Used Costa in next Hedge end Hampshire, ask for 3 cappuccinos cups not put on saucers but when I got to table 2 hardly had froth on them and the 3 was like a flat white with chocolate on top, I'm a regular user of Costa but this was definitely the worst visit ever, queue was to long for me to stand in to complain at the time of being there”

Posted 2 months ago

“I visited the Costa inside Pembury hospital tunbridge wells this morning (saturday 20th jan ) and what a credit to costa are the 2 lads working there this morning, remained calm and polite on what can only be described as a nightmare opening morning, tills not working as a power cut the night before. The politeness of them both was outstanding even when everything seemed to go wrong, well done both of you.”

Posted 3 months ago

“I regularly visit the Castle Street, Edinburgh store. The staff are very friendly. They always remember my order which I find amazing and it really makes my day. I bring my own cup for my coffee and also bring another cup for ice which they fill for me and I just add water.”

Posted 3 months ago

“Toilets blocked all empty tables not cleaned, place in Waterford Cork Road near homestore or more is filthy. Staff were made aware but just ignored it. Will not call again :(”

Posted 3 months ago

“I would like to say a very big thank you to the lovely Grace who served me at Costa Aintree drive thru yesterday, she didn't know it but i'd had a bit of a bad day, and after she passed me my hot chocolates she said these are my Christmas presents to you no payment needed, and she changed the whole day for me, so thanks again Grace, you were a little star for me yesterday.”

Posted 3 months ago

“Costa bomb coffee is not great coffee at all”

Posted 3 months ago

“Always happy to visit Daleside Road, Colwick Costa.Best one in Nottingham, staff are always cheerful and polite. And will always go the extra to keep customers happy”

Posted 4 months ago

“I have to say staff at 123 allerton road Liverpool were quite brilliant today when a customer suffered a suspected stroke ; after they called for an ambulance the manageress Nicky after putting the lady on the floor in the recovery position gave c p r when the lady’s breathing stopped which I’m sure saved the lady’s life while waiting for the ambulance to arrive.all staff were superb in dealing with can only be called a very traumatic experience.”

Posted 4 months ago

“My wife and I have been Costa customers for many years. Our visit to Sleaford today was a particularly good experience. A smile and a wave from Vicky was our welcome. The speed of making and serving the coffee was very quick, as usual. The tables were all kept clear and wiped quickly by Harrison, when customers finished their visit. Thank you, Costa.”

Posted 4 months ago

“Great coffee so well made by staff at Costa Team Valley Gateshead. I just love this place so everyone so helpful and friendly Thank you.”

Costa Coffee 5 star review on 30th November 2023

Posted 4 months ago

“We went to the Leeds trinity Costa store, the place was quite busy, which working in retail I understand, I ordered 2 lattes, plus food, the food was ready long before the drinks, but what I hate more than anything is when they don't place the cup catching the coffee directly under, only one side was going in the cup, the other was going directly down the waste tray, I've told your baristas before about it, only to get an annoyed look from them, this needs sorting.”

Posted 4 months ago

“Wouldn’t go back ever. Super rude”

Posted 4 months ago

“Costa Coffee Brownhills always lovely staff happy to help. Really nice atmosphere. Service is great”

Posted 5 months ago

“Asda Newton Abbot Costa are superb - you wait a while as its busy but its worth waiting for”

Posted 5 months ago

“I'm in asda Llantrisant just ordered two coffees and one teacake in costa the teacake was dry only two butters given so asked for another had to pay 55p for it so all in all came to over ten pounds also the lady that served me with glasses was miserable from start to finish”

Posted 5 months ago

“I’m a regular customer at this particular West Ealing @costacoffee, and I feel very sorry for this lady and her 3-year-old autistic son who had a bad experience on October 26th, 2023. They were discriminated against because of her autistic son, who was called a 'naughty boy' and a 'bad boy'. He can’t defend himself, so his mom stepped in, and the manager Alexandra couldn’t handle it. As a result, his mom was banned from this Costa franchise. Alexandra called the police because this lady and her son didn’t want to leave the shop immediately, which was over the line. Alexandra only made her son even more frustrated when the police arrived. It was absolutely disgusting behavior from the manager! Since Alexandra started managing this particular Costa, everything has gone downhill. She is moody, never smiles, and is not friendly. In general, you feel like you are in Alexandra’s way. I wish the lady and her son all the best and a warm welcome in other coffee shops where they don’t discriminate against customers.”

Posted 5 months ago

“Lovely place for coffee at Loughborough town centre and Leicester city centre hay market venture Leicester good coffees and friendly staff and clean place 10 /10 and friendly atmosphere from Garry whiting”

Posted 5 months ago

“? Just waste of money”

Posted 5 months ago

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Costa Coffee is rated 3.1 based on 454 reviews