Chums Reviews

Name: Chums
Rating: 2.19

2.2 Rating 57 Reviews

30 %

of reviewers recommend Chums

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2.2

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Chums 1 star review on 10th February 2022

First Ade

Michael Teece

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 pairs of trousers. Wrong size and wrong material. My fault. Replaced within a week no quibble or questions. Very impressed.”

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Posted 4 months ago

“Would give zero stars if I could. Rubbish company. Poor customer service. Never ordering from them again”

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Posted 6 months ago

“Ordered 2 pairs of trainers on Friday and got them Monday, absolutely knocked out by the service and the fantastic quality of the trainers, fit like a glove, this was my first order but it certainly won't be my last. Top marks.”

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Posted 7 months ago

“I took delivery of 2 pairs of Woven Cotton trousers sizes 20 and 18, never sure of my size which is normally 18. The size 18 only just fit round my waist and there was hardly any "give" to allow for comfort. So i tried the size 20 to find they were about 4" smaller around waist! These could not even come over my hips as the elastic waist was so tight. Wrong size label? Pity as very nice looking trousers and leg length perfect. I am returning both for a refund. Please ask the makers to allow more stretch in this type of trouser. Account C2265531”

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Posted 10 months ago

“Everything, your customer service is appalling,you do not answer emails, phone calls or letters, no apologies . I will certainly not use chums again, shame, but bad service puts me off.”

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Posted 11 months ago

“Phoned to order trousers which were out of stock despite asking for different designs. Just received my phone bill and the call cost me £5 !!! So it was £5 for nothing !!! Never again.”

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Posted 11 months ago

“I have just bought my wife a handbag for her birthday and after only about 3 weeks the handle is broken.”

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Posted 1 year ago

“I ordered an item of clothing from Chums on 29 March. They said it would be delivered within 3 to 5 days. I have sent them 2 emails to ask to send tracking details but have had no reply. I tried to ring them, but again was hanging on for a long time, so just gave up. They still want me to buy more from them, but, to be honest, if I receive the items I ordered, I will not buy anything else from chums. I am really disappointed with them and feel how cruel it is to treat their customers with such contempt.”

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Posted 1 year ago

“Ordered track-suit bottoms for my son. He has Downs Syndrome and is a 27inch inside leg. I ordered a pair from Chums, very pleased they sold them with a 27inch inside leg. When I received them however, although the invoice and the labels said '27in inside leg', they are nothing like it. Even with the waistband pulled up to his chest, they're still about 5 inches too long. He's very disappointed. It seems odd that all the info said 27in inside leg! Do you just stick labels on the same size items and hope people wont be bothered to return them?”

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Posted 1 year ago

“i sent a parcel back to chums for a refund i received an e mail telling me they had received it and i should receive my refund within ten days tried to phone them on there free phone no to complain about the delay as it has been twenty four days so far but it seems that they leave the phone off the hook i i think i will have to think seriously about using them again”

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Posted 1 year ago

“Appallingly bad customer service. Requested a refund on a product they didn't send due to lack of stock and I am still waiting for a response over a month later. Do not bother as they are incredibly unhelpful and send useless automated responses if anything goes wrong. I will never order from them again.”

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Posted 1 year ago

“Very pleased with curtains etc. But need to make customer aware of curtain length as are not as shown. I have just made the mistake and managed to cut one 2" too short. Curtains supposed to be 72".Not happy .”

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Posted 1 year ago

“I thought that I had found the answer to buying my cloths online, but on logging into the online store, what I found was a Business Set up solely to Data Mine, in order to SELL on to other 3rd Parties my Personal information. Check out their Cookies before you agree to Shop, the List is endless who they are prepared to sell on Data with, including Tom, Dick and Harry ! Avoid, do not let them abuse you. Mr Spence Eng ApartmentsWales.com”

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Posted 1 year ago

“Order no. 045600. This was allegedly out for delivery on 5/12/22 but never appeared. It now seems to be stuck in the mad world that is Evri with no up to date tracking available. I have sent two emails to Chums customer services but no response. I dont think they have even been read as I ticked send receipt when read, but nothing. Please Chums - respond to your customers instead of ignoring them. It really is not good enough.”

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Posted 1 year ago

“Sent them an email about a broken zip on newish boots ! They ignored email. When a sales catalog lands on my mat , it goes straight in the bin !”

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Posted 1 year ago

“have tried for 3 years to stop you sending me catalogues, as i only shop on time, Asked six times to have then stoped, no sucess. Will never use the company again.”

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Posted 1 year ago

“Rubbish at crediting your account when you return items. I have waited 21 days still no refund had to ring customer services who sounded uninterested but have said i will get refund in 3 to 5 working days. DO NOT BOTHER BUYING FROM THESE AMATEURS”

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Posted 1 year ago

“I ordered three tables when they arrived the courier threw them at the door rang the bell and then hammered on the window so hard that I thought it was going to break, he then got back into his van and drove away at high speed. When I tried to assemble one I found that it was damaged. I then tried to return them but my closest place to take them is a shop almost ten miles away. I am now left with three expensive boxes of parts that I can neither return or use.”

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Posted 1 year ago

“Website rubbish, not user friendly, Cannot find free call back number”

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Posted 1 year ago

“They enticed my elderly Mother to buy a product due to disability but when she tried to return the product the listed outlets for her area had never heard of Chums let alone the return of a parcel to them. 6000 outlets advertised but this data is wrong. Do not sell to the elderly, it is cruel.”

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Posted 2 years ago

Chums is rated 2.2 based on 57 reviews