AutoGlanz Reviews

4.81 Rating 439 Reviews
96% of reviewers recommend AutoGlanz
651 Review Views (past 24 hours)
6PM - 8PM
37 Review Views
8PM - 10PM
40 Review Views
10PM - 12AM
41 Review Views
12AM - 2AM
17 Review Views
2AM - 4AM
38 Review Views
4AM - 6AM
41 Review Views
6AM - 8AM
42 Review Views
8AM - 10AM
94 Review Views
10AM - 12PM
164 Review Views
12PM - 2PM
35 Review Views
2PM - 4PM
63 Review Views
4PM - 6PM
39 Review Views
6PM
6PM
Visit Website

Phone:
01544231159

Email:
joe@auto-glanz.co.uk

Location:
UNIT 2HATTON GARDENS INDUSTRIAL ESTATE

Are you a business owner?
See Business Solutions

Write Your review

Tell us how AutoGlanz made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 94%
accurate and undamaged orders
100%
Customer Service
communication channels
Email, Live Chat
5
Guest
"Went on very easy and left no marks and brought my car back to how it should be very pleased with the results"
Posted 1 month ago
5
Guest
"Just started to use this on my truck wow brilliant feel better than show room shine witch I was a big fan off"
Posted 1 month ago
Gordon McCartney
"I have now used the hybrid ceramic wax, vision, moonshine glass cleaner and waterless wash. The products have been excellent so far, the ceramic wax is long lasting with great properties and the waterless wash I use on my wheels and you get a great shine ready to be protected."
Posted 2 months ago
"Item damaged asked for replacement still waiting 1st order was placed mid November still waiting 7th Dec"
Posted 8 months ago
Are you AutoGlanz? Gain access to your dashboard so you can reply to this review. Free Access
"Item missing from order. No response to email after 3 days, no answer on this phone other than voicemail and no response from this either. Poor customer service!"
Posted 1 year ago
You're email was replied to on 11th (day before you left this review)

Please see a copy of the email below.

Evening Roman.

My apologies for the lack of response till now.

Sorry for sending the wrong amount here, the guys do miss the quantities on the order from time to time.

Unfortunately these are now showing out of stock on the site.

A few options here going forward.

1. I can refund you the cost of the item and supply a courtesy discount on your next order.

2. You could wait for them to come back in stock and we will ship one out along with a few samples to make up for the delay.

3. You could have another item in exchange of similar value.

If you could let me know then we will get your choice sorted for you tomorrow.

All the best
Joe
Posted 1 year ago
"The exact same box I was charged £30.00for and sent was not what was advertised when purchased. However the exact contents where advertised in a £20.00box"
Posted 1 year ago
"Postage concerns late email replies and feel let down with my last delivery. To start of with I paid for next day delivery to have my item's delivered before I went on my vacation, purchased 12th May and after emails where exchange , I informed yourselves that to make delivery after 29th of May on my return, my item's were delivered on 22nd of May, it was very lucky my son was home that to receive my delivery. Sorry to say I feel absolutely let down and charging me for next day delivery. Regards Mr Paul Manning"
Posted 1 year ago
Hi Paul.

Sorry you feel this way. As explained the company was closed due to myself and my family being away for our wedding, this is the first time we have closed the company and had time off in over 4 years. This closure was clearly displayed on the website and our social media pages.

This issue seems to have come about due to the fact that you have not emailed us, instead you used the live chat widget on the website which was not manned due to us being away for our wedding. Luckily i did login during my break and notice your first email but i did not see the second so we processed your order upon our return on 21st and it was delivered the next day on 22nd. If i had noticed it we would have happily held the parcel.

To confirm, i was away on 5th until 21st and the company was closed from Friday 11th May until 21st. Worst case the delivering depot would have held the parcel at the depot as they are instructed not to leave parcels unless someone is in so there will have been no chance of the parcel being lost or left outside. So by us shipping the parcel early it has arrived and no damage has been done.

In regards to the charge for next day delivery. You did not pay for postage, i can confirm that on our system you have paid £0.00 for postage and the postage was free and on our part and it is displayed on the checkout and your invoice as "Free Economy Shipping - Free Economy £0.00
Normal"

I can appreciate the fact that you might have missed the displayed notice stipulating that we were away and the company was closed and a i can only apologies that this might not have been clear enough to you upon your purchase. However i do not feel that we deserve a 2 star review for this matter, we have done everything correct, informed customers that we were away, shipped the very day that we returned and delivered to you the very day after.

We would appropriate if you could take some of these points on board and rethink the review. Please if there is anything else we can do to satisfy you then do let us know as we are always here to help and appreciate your custom.

All the best
Joe
Posted 1 year ago
Just and update, for some reason i was looking at the incorrect order and you have paid shipping.

We do not have more than one option for shipping and you have simply paid our standard shipping charge for your items weight and location. We display this as next day as that is the service it is, however it is only next day once it has been shipped and does not mean that its a guaranteed next day service from the day that you order.

If the payment for shipping is the sole issue then we will happily refund this for you as a gesture of good will.

All the best
Joe
Posted 1 year ago
AutoGlanz is rated 4.81 based on 439 reviews