The Apostilles Group Reviews

4.80 Rating 419 Reviews
98 %
of reviewers recommend The Apostilles Group
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
96%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Read The Apostilles Group Reviews

About The Apostilles Group:

The UK's leading provider for document legalisation, otherwise known as obtaining a Hague Apostille Certificate or Apostille Stamp

Visit Website

Phone:

0800 9788 966

Email:

info@theapostillesgroup.uk

Location:

17 Montgomery Drive

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Anonymous
Anonymous  // 01/01/2019
There was a delay and I have not been informed about it - not impressive given that you have an important document in you hands.
Posted 3 years ago
Hi Lucio,

Many thanks for your review and for giving us the chance to answer your query.

The delay you experienced was caused by Royal Mail. The item was not picked up from your local delivery office and was returned to us after a couple of weeks. We immediately sent it back out and included all of the literature from Royal Mail explaining the delay.

Apologies for not emailing you to let you know this had happened as well. Should anything like this happen again, we will be sure to email confirmation of the delay as well.

All the best,

Matt Fogarty, Customer Relationship Manager
Posted 3 years ago
Very frustrating that the number provided for enquiries was unreachable. No reply to my e-mails when l needed information to move client forward. The promised time line was longer than anticipated with no apology. Will not use the service again!.
Posted 4 years ago
Hi Concilia,

Many thanks for your comments.

We never promise any timescales, we only advise them. The final decision is made by the Foreign and Commonwealth Office and therefore, out of our hands.

We did have an email from you asking for an update and this was not answered for longer than normal as the office was closed for one week due to holidays but an auto-response was sent explaining this.

All the best,

Matt Fogarty, Customer Service Manager.
Posted 4 years ago
The Apostilles Group is rated 4.80 based on 419 reviews