Wren Sterling Reviews

4.6 Rating 160 Reviews

92 %

of reviewers recommend Wren Sterling

Company Reviews

Metrics

4.6

Based on 160 reviews


Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Phone:

0370 1432 100

Email:

marketing@wrensterling.com

Location:

13-19 Derby Road, Nottingham

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took two weeks to get the paperwork to sign for funds which will take another 10 to 12 days mean time I've lost out on the car I wanted will definitely be looking for a new company to invest my pensions with angrys not the word they are totally useless do not deal with them Cowboy outfit at best”

Helpful Report

Posted 2 years ago

“If I could give less than 1 star I would. Encouraged my Dad (76 years of age) to take an 8 year investment in the stock market!! At the end of the term it was possible that he may not have made a penny, plus charged him a fee of £2000 for this (which had to be taken THAT DAY as it was the LAST DAY OF THE OFFER). Luckily Dad saw sense and cancelled in the first week but, how strange, the "advisor" who sold him the investment wouldn't return Dad's calls. The Nottingham Building Society, who they are connected with, are just as much, if not more to blame....they were the ones encouraging Dad to meet the "advisor" with no mention of any fees beforehand. I could go on, but we are still waiting for the £2000 fee to be returned!!”

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Posted 4 years ago

“Excellent service, honest and frank conversation about my finances that enabled me to make immediate changes to my retirement planning during the initial consultation.”

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Posted 1 year ago

“Lockdown necessitated all dealings were by 'phone and e-mail only. Support and guidance were very helpful and professional. Price was fair and discussed openly and honestly. Mark Norris was the IFA with whom I dealt and he kept me fully informed in a friendly way throughout the process. Would be very happy to recommend him to others on the basis of this experience.”

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Posted 1 year ago

“I can't speak more highly of Wren Sterling, and particularly Paul Gegg. Really top class advice and always aware of nuances specific to our own circumstances with helpful, practical commentary. Just a pleasure to deal with!”

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Posted 1 year ago

“Clive Barwell has been my financial advisor for 20 years.I have valued and trusted his advice during that time. As well as an annual visit Clive has always been available on the phone or latterly by email if necessary.”

Helpful Report

Posted 1 year ago

“Great work by CliveBarweel for us in the recent past... Contacting him again now to guide me through retirment”

Helpful Report

Posted 1 year ago

“Clive Barwell has always been very helpful he explains everything in detail and gives us good advice we are very happy with his customer service.”

Helpful Report

Posted 1 year ago

“Efficient and helpful financial advice”

Helpful Report

Posted 1 year ago

“I came across Wren Sterling earlier this year when looking for some financial advice. The advice they gave me was clear and concise. They made my current situation and my options for the future easy for me to understand and having spoken to them I felt in a much better position and more in control of my situation now and in the future.”

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Posted 1 year ago

“Michael Rigg has been my financial advisor over a 25 year period and I appreciate the years of experience he brings to our meetings: his interest in people makes them enjoyable and relaxed. He finds out what you need, what will be comfortable, and advises and explains clearly. I feel it's a personal contact and that my financial affairs are being very well looked after.”

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Posted 1 year ago

“I found Rita Verma highly professional and very personable. She explained the options available to me succinctly and put together a package suitable to my needs. Excellent service and would recommend her and the company to family and friends”

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Posted 2 years ago

“Disappointing start with Wren Sterling, it seems I've found myself in the middle of a "reshuffle" in the company that has resulted in lack of enthusiasm and service from the staff.”

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Posted 2 years ago

“Recently felt the need to start drawing my pension after delaying for a year however the service so far is poor and it seems there are delaying tactics it paying out my requests for a satisfactory withdrawal. The customer service is a disgrace.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry you've experienced delays in receiving your withdrawals. Sometimes it can just take time when we're dealing with something as important as pension payments and third party providers. However, if you want to make a complaint about the service you have received so it can be fully investigated, please email complaints@wrensterling.com

Posted 3 years ago

“Very disappointing and worrying experience with Wren Sterling. Despite high charges we have had poor availability of appointments, lack of response to queries, failure to set up ISAs six months after permissions, no statements and no apologies.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry you've had a bad experience and Wren Sterling takes client dissatisfaction very seriously. I've passed your details on to your financial adviser who will be in touch directly to talk about your concerns and see what we can do to improve your experience with us. Should you wish to make a formal complaint, our complaints contacts can be found at the bottom of our contact page https://www.wrensterling.com/contact-us/

Posted 3 years ago

Wren Sterling is rated 4.61 based on 160 reviews