Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.70

4.7 Rating 3,712 Reviews

94 %

of reviewers recommend Wren Kitchens

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Metrics

4.7

Based on 3,712 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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Wren Kitchens 1 star review on 20th March 2024

Roza Collins

249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service , waiting three weeks for panels and today they delivery only one. This is unacceptable . All because the designer and store manager did not order the correct panels or cabinets.”

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Posted 4 months ago

“Terrible and rude customer service, they promised to deliver our kitchen , didn’t deliver, we have to keep chasing them all day long to speak to someone. They never call back and promised to deliver it and the new date, obviously they didn’t deliver it as well and now I have to keep chasing them all day long. Avoid”

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Posted 4 months ago

“Had kitchen assessed and measured by Wren and went into store to confirm plan and paid for kitchen in full there and then. Quote to fit was too expensive so opted to get my builder to fit. Kitchen arrived and pipework in kitchen means washing machine will stick out significantly. This is following Wrens plan after they came and assessed my kitchen. Also I asked for units against a wall but was told they would not fit. Fitter has pointed out they will fit so yesterday I had to order them as the wall looks dreadful without them. It took 90 minutes on the phone to order 2 units and the 60% discount that I had with my main order was not given (even though the offer is still on). Was told the washing machine sticking out is not wren's problem even though they came and measured and suggested a plan which I accepted. I would never trust Wren again, as my builder advised 'should have gone to Howdens- never had a problem with them they didn't resolve'”

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Posted 4 months ago

“Wren don't even deserve a 0 rating. Absolutely appaling. Took over a year for our kitchen and still not complete to perfection.The customer service department will do nothing. If you want stress added in your life, then buy a wren kitchen, As when things go wrong they will not even try to help asap and keep you in limbo without a working kitchen for months. Also I would be cautious to use their recommended Finance product, as when things go wrong the finance company would be in favour with the retailer and not you.”

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Posted 4 months ago

“I bought a Wren Kitchen, and I consider myself fortunate to have met the advisor/designer Kasra at the Edmonton branch in London. Kasra was incredibly helpful and demonstrated exceptional expertise in his work. He provided guidance on every aspect, maintained regular follow-ups with others involved, and kept me informed on a daily basis. The entire experience, from start to finish, was demonstrated by professionalism, efficiency, and genuine enjoyment. I am delighted with my kitchen and want to highlight the outstanding customer service, particularly from Kasra. I highly recommend him and Wren.”

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Posted 4 months ago

“Great designer friendly staff, absolute nightmare from then on, lovely kitchen, eight weeks still not finished, fitter too busy or not interested wren customer service also not interested worst experience I've had with a renovation”

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Posted 4 months ago

“Absolutely shocking experience Absolutely shocking experience. The company is great at sales and letting you know they install. What they don't tell you is the vast majority of the installers are independent from Wren. Wren have absolutely no control over the installers nor do Wren see it as their business to address any installations issues as a priority because and I quote, "installers are independent. You can get a quicker response by contacting them direct." Which is a quote I heard numerous times. Wren will also quote they project manage the installation. Which to be fair they will - they'll manage the main installation. After that any issues or things you want addressing after the main installation are Wren's lowest priority. I would not recommend due to after sales experience and the absolute nightmare I've had to get them to address post installation issues. I took time off of work on more than 3 occasions since the installation to wait in on a Wren promise that someone was coming. Only for no one to show up at my home. They've also sent the wrong product on 2 separate occasions to address issues I had meaning more delays, more missed appointments and more arguments to get them to address the issues! Shocking!”

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Posted 5 months ago

“I thought I would leave a review here given I’ve been ignored for years by Wren including a formal written complaint. I will spare the detail and simply say - if using their fitting service, Wren do not need to validate the contractor and you have to be the person who checks that the contractor is certified, qualified and competent to install your kitchen and it’s not Wrens responsibility despite taking a fee for this. This resulted in my kitchen being wired incorrectly, the oven then not working and me having to pay another electrician to correct it. Response from Wren is that it’s my problem and not theirs and I should have checked. I expect the response may be “we always check our contractors” however mine wasn’t fitted correctly and I’ve now been ignored and am out of pocket.”

Wren Kitchens 1 star review on 11th November 2023

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Posted 5 months ago

“Wren kitchens are not the best of quality, a lot of the doors and drawers were chipped, they will replace, but should not come like they did the packaging is well done, so the opinion was they were packed damaged, the doors and draws are so thin, this makes the slot/groove to open very small to put your fingers in to open. All round very disappointed. Yes do agree staff very nice and helpful, and replacements sent, of course this was after having to ring speak to customer service and sending pictures of the damaged items, which of course was time consuming, time I did not have I was fitting a kitchen, The mistakes with holes in wrong places, did not help, I fit kitchens, so know them well, I like most, were drawn in with offers Wren give you, but by choice, now wish I had not, and bought a better quality of kitchen”

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Posted 5 months ago

“Dreadful quality. All the kitchen cupboard doors have blown and now look at the picture of my island :-(”

Wren Kitchens 1 star review on 3rd November 2023

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Posted 5 months ago

“The design showroom was great , and the product itself seems ok .but I opted for self assembly ,… BIG MISTAKE…. I am a fairly abled person but the instructions and pre? Holed drilled holes just did not make sense especially the draw units … My thoughts are that they were wrong and many pre marks had nothing to do with my units … very misleading … and frustrating I would never do this again for sure .”

Helpful Report

Posted 5 months ago

“Purchased in Wilkes Barre. Nice show room, friendly people. Kitchen was to be installed September 2022 and take 4 days for small kitchen. Delivery was made on time, kitchen completed February or March of 2023. Contractor obtained by Wren nice guy but over booked, or not enough help, never knew when he might show up. A piece of clear plastic material was placed over stovetop because the wall/ back splash purchased there required it to prevent a fire from occuring. The steam from the oven vent creates a brown stain under the plastic and it is impossible to get under the plastic to clean it and it's bolted to the wall and can't be removed. We purchased the stove there, not happy with it, although I understand that's not sold directly by them. Very poor customer service after my first couple of issues, not responsive, very frustrating experience. The cabinets, other materials not best quality, however not really expensive, get what you paid for.”

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Posted 6 months ago

“I received my kitchen from Wikes Barre,Pa. Brandon and Rob were so great! They stayed in contact the whole process. I love my Wren Kitchen! The countertop installers thru Wren we’re also great!”

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Posted 6 months ago

“The plans were unusable for my carpenter. Over 3 items were incorrect on the original delivery and when they attempted to redeliver the correct items over a week later, they sent them to my billing address rather than the address where the job was taking place which is over 2 hours away and in another city. The delivery men also left all of the original kitchen on the street and I had to hire extra men to come and lift it into the flat despite the fact that I had been very specific about there being 3 flights of stairs to enter the flat. The whole thing has cost me at least £1,000 in wasted man labour not to mention an untold amount of rental income due to the fact that the kitchen is still unfinished and I cannot go in to get pictures and start to market the property. I am still waiting for the (hopefully correct) items to arrive at the correct address. When I spoke to head office the only thing they could offer me was an apology which is of no use in a practicial situtaion where I have lost a lot of money due to their negligence. I am extremely dissapointed and will make sure never to use this company again.”

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Posted 7 months ago

“Poor quality products and poor service.”

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Posted 7 months ago

“They are so efficicient at selling but we had 7 damaged parts and wren did not try to replace very quickly the packing is atrocious no protection for doors such a shame as we trusted the company”

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Posted 7 months ago

“It is a SCAM, avoid at any cost. In the show room they show one thing, promise high quality kitchen, but you might buy better quality from IKEA whit less cost.”

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Posted 7 months ago

“Amazing staff at the King's Lynn branch, friendly amd helpful. Even though we changed our minds several times on the design they accommodated our needs without any fuss. There were are few (understandably) issues when fitting, but the customer service was top class. Free tea and biscuits at the showroom was nice.”

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Posted 10 months ago

Thank you for leaving a wonderful review, Steve. I'm delighted that you had such an inspiring experience at our King's Lynn showroom, and it's great to hear your feedback for our Customer Care team. Now your project is complete, I hope you're enjoying your beautiful new kitchen! Anastasia

Posted 10 months ago

“Top quality kitchens and fantastic staff, highly recommended.”

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Posted 10 months ago

Thank you for sharing a 5 star review, Mad House Oldies! Anastasia

Posted 10 months ago

“Excellent service from design to delivery.l will definitely recommend to my friends!!”

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Posted 10 months ago

Thank you for leaving a wonderful review, Valeriu! Anastasia

Posted 10 months ago

Wren Kitchens is rated 4.7 based on 3,712 reviews