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Woven Reviews

4.2 Rating 746 Reviews

81 %

of reviewers recommend Woven

Company Reviews

Product Reviews

4.2

Based on 746 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Woven:

We are Woven, a London based online rug retailer that sell high-end and long-lasting designer rugs guaranteed to make any space look captivating.

Launched in 2014, we have an expanding portfolio that includes assisting in rug selections for residential projects to multinational architect firms.

Our unique understanding of the interior design market and keen eye for detail makes us the go-to choice for interior designers around the world.

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Woven 5 star review on 5th September 2022

Woven 5 star review on 25th August 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 15th June 2022

Woven 5 star review on 6th June 2022

Mabrouka Elmabrouk

Woven 5 star review on 5th May 2022

Helen Brennan Ainsworth

Woven 5 star review on 14th April 2022

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with our new rug.It’s. Odours are exactly like the photo and it looks really good in the room.”

Posted 1 year ago

“Excellent! Very pleased with the product, the price and delivery! Top marks!”

Posted 1 year ago

“A very good quality mat which we are very happy with and it would have got five stars but the final strand of the mat has unraveled by30cm”

Posted 1 year ago

“Very pleased with new rug good value”

Posted 1 year ago

“Had to return a rug as the colours were not right. They did not refund me for over a month, and only when I chased them. Not impressed.”

Posted 1 year ago

“Very quick delivery but initially the wrong colour rug was supplied. I have always found the true test of a company is how they deal with issues and so after two calls, the problem was sorted and the correct colour arrived within a week of the first one - not bad really and a good price.”

Posted 1 year ago

“beautiful rug and great quallity”

Posted 1 year ago

“Solid website and quick service.”

Posted 1 year ago

“Rug was as described and arrived on schedule.”

Posted 1 year ago

“Very happy with order and service. Thank you.”

Posted 1 year ago

“If service as I was able to actually speak to someone about my delivery . Product was well described so very pleased with it”

Posted 1 year ago

“The rug has already been used, as it was covered in human hairs, not to mention the fact that Woven left the owner of the hairs address and telephone number on the packaging! Have rung countless times to arrange a return, as well as voicemails, but still no answer and no reply!!!”

Posted 1 year ago

“The product and ordering process were good. But they have chosen to deliver with UPS, possibly the worst delivery company in the UK. In our case, UPS arrived ahead of the time they said they would deliver, ignored the request made on the UPS website to re-deliver, and took the rug to a corner shop some distance away. I would avoid ordering from Woven again because of their choice of delivery company.”

Posted 1 year ago

“Item delivered quickly and efficiently, Sid a great price to. Highly recommend.”

Posted 1 year ago

“Great delivery and great product. Very pleased with our rug”

Posted 1 year ago

“Purchase was quick and easy Great comms and arrived on time Didn’t quite fit the space so had to return it. Process was easy to follow and received a full refund 😎”

Posted 1 year ago

“The rug is even better IRL than it was online, I love it. The process was simple and delivery was timely. I would definitely recommend Woven to others”

Posted 1 year ago

“Don't worry, this all ends very well...! We wanted two beautiful rugs that we had seen in a physical store a few months ago, but that store no longer stocked them so we found them on line at Woven. I ordered them and only after ordering, saw some very negative reviews and felt quite worried. I didn't have long to worry tho' because only two days after ordering them, my rugs arrived!! We rolled them out with excitement but when I saw them laid out on the floor, I was horrified! They seemed to have stains all over them and were covered in this strange white 'powder'. I wanted to send them straight back but my husband kept saying, there is nothing wrong, it's just that they have been very tightly rolled up ever since they were made in India and they just need to settle down and 'relax', whereupon they will fluff up and be fine. I thought he was wrong but decided the best thing to do was wait and prove him wrong. Meanwhile, he decided to help the rugs look nice more quickly by giving them both a good hoovering. Imagine my surprise when I walked back in the room not a half an hour later, and they were both looking gorgeous! It turned out the 'staining' really was just the pile being flatened in irregular spots, and the white stuff was actually just the reverse of the pile, which makes the rugs look all 'distresed', exactly as they should be. So really well done Woven, I honestly can't imagine how they could have done any better.”

Posted 1 year ago

“Ordered a very large rug in the sale which meant that it was fantastic value. The service was excellent and a query I had was responded to within an hour. I was kept informed of the delivery date and time and it was delivered.”

Posted 1 year ago

“Tracy was very helpful in assisting with returns. We shall be reordering soon.”

Posted 1 year ago

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Woven is rated 4.2 based on 746 reviews