World of Books Reviews

4.68 Rating 2,269 Reviews
93 %
of reviewers recommend World of Books
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.99 out of 5
Returns & Refunds
Refunds Process
Difficult
Read World of Books Reviews

About World of Books:

World Of Books Group is a circular economy, for-profit business that supports charities and protects the planet by enabling more goods to be reused. From a single bag of books we now re-home and recycle over 75 million used books a year. We buy books from charity shops and other sources, or through Ziffit – our App and website. We sell them on our own website and on other platforms – we are the largest volume seller on eBay globally. Our recycling partners turn unwanted books into other useful products – nothing goes to waste. This is supported by our own proprietary software platform which streamlines our processes. We also provide software services to charities and other re-sellers to help them maximise their e-commerce sales. As a recently accredited B Corp (Business For Good), we are growing quickly in the UK and internationally. With nearly 300,000 sq ft of warehouses in Cincinnati (US), West Sussex (UK) and a new state-of-the-art warehouse in Coventry (UK), sales in 2020 will be nearly £80 million.

Our company was founded on an ethos to do good, to help charities and to make a positive impact. We don’t believe that books should only be read once, or have a single owner. We want to share the love of literature by rereading and reusing books. This is why our prices are low and delivery is free - to help millions of used books find new homes in over 190 countries every year.

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Phone:

01903 507544

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Anonymous
Anonymous  // 01/01/2019
On March 21st I ordered 'States of Mind: ESP and Altered States of Consciousness'. It was described as being in 'very good' condition and cost £5.59 excluding postage. On March 21st I received an email saying the book had been dispatched. The next day I received a further email saying 'I'm afraid that during our quality control checks we found that your item was in very poor condition due to damage occurring whilst in storage at the warehouse. Unfortunately we don't have any more copies of that item in stock at the moment to replace the order with.' The book is not a common one. I looked again on Amazon and saw that only three copies were listed, including one from World of Books priced at £23.50 and described as being in 'good' condition only (I have a screen grab of this). So I've had a frustrating and puzzling experience with World of Books. Why was a book in very good condition being sold at so much less than one in just good condition? Why wasn't I told how the book got damaged? Why wasn't I sent a picture of the damaged copy so that I could choose whether I still wanted it? Why was I told World of Books didn't have another copy when they did? And surely both copies would have been stored in the same place, so why weren't both copies damaged? The two-star rating is for the prompt was my refuned request was processed.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
First time.and last time using world of books ....book was classed as good condition ....guess what ....was not in goid condition .....lesson learnt .....
Just received the title I ordered, slightly delayed delivery but still a fast delivery (as usual). However, it is not the edition of the book shown on the website and it is not in the excellent condition promised. It has a different front cover to the one I ordered so it does not fit in with the other volumes I have received from World of Books, the pages are very yellowed, the cover is scruffy. Very disappointed.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
One of the books I ordered was grubby with loose pages. After 3 days still waiting for "world of books" to respond to my complaint. Not good customer service.
Ordered two books, both were in poor condition. Postage to send back cost almost as much as the books cost so I threw them away. Complete waste of money and they cost about half the amount of a new book. However some people may have been happy with these books because they were both readable with no missing pages.
Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
First order was fantastic. Second order - one lift the flap book that was meant to be "very good condition" arrived with flaps missing and stickers stuck over words. Gave them benefit of the doubt as they offered to replace. Third order - 1 out of 3 arrived. 2 weeks after order I received email to say one of the books was deemed too damaged to send, asked me to select replacement. Replacement has still not been received. Then received an email to say third book in the order had been dispatched only to receive another email the following day to say that the supposed dispatched book was too damaged to send. Appears to be little communication in the company. Terrible customer service.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
When I received the book they were quite dirty and all bent and looked very old.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
I did not receive my item after the days that it instructed me to wait (on the website) and assumed as it was a larger order it may come separately (as also instructed by the website) but it didn’t. I emailed 3 times and no response. Only email was this one! A review email. Not happy at all and I’m very disappointed as I’ve always used WOB’s. I will try to make a phone call as this seems to be possibly the only way I will get a resolve.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
2.5/5 stars Website and order was easy to use - no problems there. Prices are fairly high for what is essentially a book that would've been sent to landfill/recycle. For example, their own book buying service offers the price of £0.43 for a book they're selling for £4.99. Delivery was completed in an average time frame over the course of a week (disregarding the book that got lost in the post). However, books were not packaged at all except for a thin plastic bag which had ripped open on 3/4 packages. One book was so mangled that I had to get a refund - the pages were curled up and torn apart and it had damp damage and smelt mouldy. Another book did not arrive and I had to request a replacement, so my order was not completed until almost a month after my order was placed. Customer service was fairly responsive and were able to resolve the problems easily. For this reason the review is not 1/5. Overall I wouldn't jump to use the service again. I wouldn't necessarily recommend others to buy from them. I would say seek out a competitor.
Thank you for your review. Many thanks, World of Books.
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
When i was ordering i only ordered books which were under the three pound price only to have some having a price of more than three pounds when they delivered. Some of the packages were tempered with. I am not even sure t got all the order. Order came in dribbles
Sadly books received with damaged covers. Not what i was expecting for books advertised as in good/excelent condition
Hello, Thank you for your review, we are sorry to hear this, please can you email customerservice@worldofbooks.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, World of Books
The books were not in very good condition one was ripped and the others were well thumbed
Price good , books two of the three arrived I’m still waiting on the 3rd book , I’ve emailed twice for an update but had no reply !
Thank you for two of the books which I ordered. Great quality and speedy delivery. However I’m still awaiting the third book.
Disappointing -Yes . Obviously a mix up . Confusing emails .It should be clear & obvious to you that either you had or not the Sir Roy Fedden book ? Thus I lose the opportunity to buy one when up north .Yes a pity !
Took a long time to arrive
Sorry to hear this, please email us at customerservice@worldofbooks.com with the subject as 'Reviews' and your order number and we'll be happy to assist you. Many thanks, World of Books
Price was good. Shipping was prompt and well packaged. Unfortunately, about half of the books purchased were well below the quality and standard advertised. Items described as 'Very Good' were, instead, damaged, torn, written on, and generally below the quality I have received in the past. Several attempts to contact and resolve the matter have ultimately ended in a complete blanking from customer services.
Sorry to hear this, please email us at customerservice@worldofbooks.com with the subject as 'Reviews' and your order number and we'll be happy to assist you. Many thanks, World of Books
Sorry to hear this, please email us at customerservice@worldofbooks.com with the subject as 'Reviews' and your order number and we'll be happy to assist you. Many thanks, World of Books
Labelling wasnt correct so my full order got sent back. Having to wait another 7 days for delivery. Bought on the first of the month.
Sorry to hear this, please email us at customerservice@worldofbooks.com with the subject as 'Reviews' and your order number and we'll be happy to assist you. Many thanks, World of Books
I would like to acknowledge the fact that after nearly 2 months, World Of Books credited my account with a full refund for a mudcovered book sent to in Feb. it did take several emails, but they came through in the end. Thank you for resolving this matter. Kim K
This Company can list a book as hardcover, but send a softcover instead and say they are allowed to do this under their terms and conditions. A direct quote to me was "if you want to ensure the correct binding you should buy from a smaller book seller" I feel that customer service like that will start to lower their review scores.
Sorry to hear you have experienced an issue with your order, please provide me with the order number and I'll be happy to look into this for you. Many thanks, World of Books
World of Books is rated 4.68 based on 2,269 reviews