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WoodFlooring Supplies Reviews

4.9 Rating 338 Reviews

99 %

of reviewers recommend WoodFlooring Supplies

Company Reviews

4.9

Based on 338 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About WoodFlooring Supplies:

Wood Flooring Supplies Ltd is a Family Run Internet Only Business based in Lancashire, which has been devoted to supplying quality Flooring along with Wood Flooring accessories for the last 13 years throughout Mainland Uk.

Providing excellent Customer Service and a Sampling service along with keeping you informed throughout the order process. Our business has grown from strength to strength over the last several years and we are very happy to receive emails from our customers thanking us for our Customer Service. We only deal with the largest Flooring Manufacturers which includes Boen, Junckers and Atkinson & Kirby along with others. We also offer an out of hours email service up to 10pm every day.

Visit Website

Phone:

01524 870037

Email:

sales@woodflooringsupplies.co.uk

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 1st November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and swift delivery Thanks”

Posted 1 year ago

“Excellent service. Very helpful with assisting me on phone when had a query. Order delivered promptly. Thank you”

Posted 1 year ago

“Really good service ,would use again”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“Excellent service there was a bit of confusion in the beginning but the product is excellent and I will definitely use you again”

Posted 1 year ago

“I've given five stars. There's nothing more to be said.”

Posted 1 year ago

“Hassle Free, delivered on time”

Posted 1 year ago

“The solid oak threshold bars were of high quality and exceeded my expectations. When compared to less attractive metal alternatives they are very good value. I did have to use dowel plugs by creating a plywood template to drill the underside of the bars and the floor boards so that I could make up the height of the underlay and get the holes in the right place. After that it was easy to glue them into position without any visible screws or fixings.”

Posted 1 year ago

“Good quality product. Each one packed separately. Quick dispatch and delivery.”

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 5th October 2022

WoodFlooring Supplies 5 star review on 5th October 2022

Posted 1 year ago

“Had what I needed at a decent price and delivered it promptly. Thank you.”

Posted 1 year ago

“Oak Thresholds material purchased presented good straight lengths with clean edges and attractive grain. Delivery was appaulling. Delivered on the due date, despite notified postponement, due to driver shortages, to the following day, Delivered without notice or acknowledged receipt resulted in the damaged package being found on access pathway, where it had apparently laid all afternoon. Thankfully contents were undamaged and there had been no rain that afternoon.”

Posted 1 year ago

Thank you Richard for taking the time to write your four star review. We emailed you once your order was placed to confirm your requested delivery date. We explained deliveries are made between the hours of 8am - 6pm and someone must be available to accept, check and sign for your delivery. There was no issues with driver shortages it was just changed to a different courier and you was notified straight away about this. Apologies on behalf of DX Couriers, they should not have left your parcel without a signature. So glad you are happy with the quality of your oak accessories.

Posted 1 year ago

“I was searching the internet for stair nosing and this company was the only one that supplied what I wanted. I ordered it, picked a day I wanted it delivering, excellent service and a quality product.”

Posted 1 year ago

Thank you Allen for taking the time to write a five star review.

Posted 1 year ago

“I ordered twice from wood flooring supplies, they are very professional.”

Posted 1 year ago

Thank you for your five star review.

Posted 1 year ago

“I'm a fitter with many yearsx expertise. I gave a good review previously but was unable to edit. I ordered twice from this company but had nothing but problems. Flooring companies will do anything to get out of refunding you if there is ever a problem. They will ALWAYS blame it on installation, or "moisture" or some excuse. So, I aways check the instructions and the warranty as was the case with this company. I ordered chevron flooring from them that came with the wrong instructions (herringbone). After asking for the correct instructions and warranty, , what should have been a simple matter turned into an absolute and utter farce. If you look at the chevron flooring on their website, it is the same flooring under 2 different company brands (Timba & Holt) and is made by Barlinek in Poland. They didn't have any information on the product warranty or installation and ending up sending redacted emails for days and sent useless videos. Basically, the flooring had no warranty and I asked for a refund. I paid Woodflooring direct and the contract was with them when I asked for a refund, they insist on a 25% restocking charge (illegal) and was told this "You will get a full refund minus the collection charge, once Timba Floor has received the flooring back and checked the flooring they will issue us a credit note so then I can refund you minus the collection charge". Er...I paid Wood Flooring Supplies, but they are expecting me to wait for a refund after a company I have never dealt with issues them a credit note? Long story short, this company are "men in the middle" who take your money and if anything goes wrong, they will not refund you directly, but hold you to ransom based on what their supplier says..”

Posted 1 year ago

Thank you for taking the time to write your review. You gave us a 5 star review on 28th July and now suddenly change it to a 1 star view which is very unfair. On your original 5 star review you said - " My emails were answered promptly by Kerry ( on a Sunday ) and she kept me updated on the delivery. Everything went like clockwork and with no fuss whatsoever. Completely agree with the other reviewers, genuinely great service. " You placed another order on our website and your flooring was delivered again with no issues, we kept you informed throughout the process. Once your Timba flooring was delivered, you then asked the question " Can the engineered chevron flooring be glued directly over chipboard? " and also said if you don't get an answer back in a few days I will be returning the flooring. We emailed our supplier straight away who then asked the manufacturer for clarification. Barlinek the manufacturer, emailed back confirmation to say is was okay to glue directly to the chipboard we then emailed you straightaway to confirm the flooring was suitable to be laid on chipboard. You fitted the flooring but never confirmed to us you still wanted to keep the flooring. We emailed you twice and you never responded to our emails. The instructions that we emailed you when you first placed the order was mistakenly for Engineered Herringbone and not Engineered Chevron which was emailed to us incorrectly by Timba Flooring this was just a simple mistake. The reason why we did not have detailed Chevron Instructions on our website is due to the manufacturer not having detailed instructions, you do get instruction in every pack of flooring, but not as detailed as you would have liked. Why are you saying the flooring had no warranty, this flooring does come with complete with a warranty! We always send a technical data sheet along with fitting instructions prior to delivery along with keeping you updated on your delivery which we did on every occasion. We also responded very quickly to all your emails and your complaint was dealt with very promptly. Kerry and I have found your responses you have emailed us back to be very rude and unprofessional. Our restocking charges that apply are clearly stated in bold in our " terms and conditions " which you must read and tick before placing an order online. It also clearly states this in our returns policy which clearly you have not read before placing your orders. Any potential customers reading this review, please just read all our other reviews and you will see hundreds of very satisfied customers. We are a family run business who have been trading online now for 13 years and thrive on our customer service and will continue to do so.

Posted 1 year ago

“Excellent turnaround time. The only downside was receiving the email with time slot only 40 mins before the time slot started - not enough time to arrange a morning off work etc”

Posted 1 year ago

Hi Justin, thank you for you review. We emailed you first thing in the morning with a two hour timeslot and was delivered on the date you requested on your order.

Posted 1 year ago

“Excellent service, excellent quality.”

Posted 1 year ago

Thank you Timothy for your five star review.

Posted 1 year ago

“Smooth process, quick delivery and good product. will buy again.”

Posted 1 year ago

Thank you Chen for your five star review.

Posted 1 year ago

“Dealt with Kerry who I must say was very professional! Product is perfect and would highly recommend!!”

Posted 1 year ago

Thank you Paul for taking the time to write your five star review.

Posted 1 year ago

“Great customer service and very quick delivery.”

Posted 1 year ago

Thank you Andrew on your five star review.

Posted 1 year ago

“I researched a few online suppliers of Junckers flooring and decided to go with this one. It was a fair amount of money so wanted to make sure it was with a trusted company. The result, I highly recommend them. They emailed me constant updates on my order and arrived on time, when I called a person answered, when I emailed they replied straight away. Perfect, thank you.”

Posted 1 year ago

Thank you Alvaro for your detailed five star review.

Posted 1 year ago

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WoodFlooring Supplies is rated 4.9 based on 338 reviews