BRANCHES THROUGHOUT SCOTLAND offering Professional Solutions to problems such as Damp Proofing, Woodworm, Dry & Wet Rot, Japanese Knotweed and Basement Waterproofing
“Excellent standard of workmanship and communication throughout the project, all at a very competitive rate. Would recommend Wise to any of our Clients and happily use them again on any applicable project. Andrew Yule (FLN Consulting Engineers).”
“Nadeem was extremely helpful in prescribing the best treatment, whilst explaining other considerations on affected timber within the damaged area. He listened attentively then offered a very pragmatic plan to combat the mould problem caused by a leaking roof. I would have no hesitation in recommending Wise Property Care in future.”
Hi Melvyn
Thank you very much for your kind words. It was a pleasure speaking with you. The Mould Control Kit you have just purchased will help clean away the black Mould growth, however, if the mould returns again then there may be an underlying issue that needs addressed. I have sent you on our Edinburgh Branch Managers (William Mulgrew) contact details. Just get back in touch to arranage an appointment if required.
Merry Christmas
TeamWISE
“Wise property helped us make the decision whether or not to purchase a property due to amount of damp that was underlying. They were very quick and honest about the work needing done - with estimates and time scales! Would recommend you guys!”
“Expensive - considerably more than other quotes. Quotation required upwards revision twice. Extractor and ceiling lights missing and/or not working on completion of works (later rectified after much back and forth emailing). Dry rot returned just adjacent (literally a few cm) to an area that had been treated, not covered by guarantee of work, which led to further disruption and expense.”
Thanks James for taking the time to review our Damp Repair works carried out at your property. Great to hear everything went smoothly from start to finish.
Merry Christmas
TeamWISE
Great to hear, despite the initial set back, you were happy with the standard of works carried out at your new property and the service provided by Wise Property Care.
Merry Christmas
TeamWISE
“Technician wanted to spend whole time chatting, did not inspire confidence, didn't tell me what he had done and left after three hours, at least an hour of which he had spent talking when I had things I had to get done. Very unprofessional.”
Hi Lorna
Thank you for providing your feedback and bringing to our attention the issues you raised. I would firstly like to apologise as this is not the usual impression/service we give to our clients. The Branch Manager is aware of the points you have raised and will be in touch to discuss this further.
Our clients should always be kept informed throughout the entire repair process, therefore, we are extremely disappointed to hear we haven't met these standards on this occasion.
We really value our client's feedback and will be investigating this matter further.
Thanks again for bringing this our attention.
TeamWISE
“Inspection process was thorough with options on how to proceed clearly explained.Wise maintained contact as process unfolded which I believe demonstrated a commitment to their duty of care.The technician and plasterers who carried out the work I required were friendly and professional talking me through the processes being undertaken where it was practical to do so.Upon completion I was satisfied with what I feel was a job well done.Guarantees for work undertaken were promptly dispatched.Should I require similar work in the future I would be happy to use the company again.Particular thanks to R.McKenzie and W.White for the time and effort given to the project.”
Hi Neil
Thanks for your feedback on the service our Glasgow Surveyor Roddy McKenzie has provided you. He will be pleased to hear your positive comments.
Merry Christmas
TeamWISE
“Professional, friendly service.
George was extremely informative and patient in explaining the relevant issues.
I’d certainly recommend Wise Property Care to family and friends.”
Hi Caroline
Thanks for taking the time to review the Timber Rot repair works we carried out at your property in Glasgow. Our surveyor George Stewart will be pleased to hear such positive feedback from you. We always try to ensure our clients are kept well informed throughout the repair process. Thanks for the future recommendation.
Merry Christmas
TeamWISE
Hi Maureen
Thanks for the 5-Star review of the damp proofing repair works carried out at your property. We are extremely pleased to hear we have met your expectations.
Merry Christmas
TeamWISE
Hi Lydia
Thanks for reviewing the standard of repair works carried out at your property. Your 20-Year Guarantee paperwork is on the way.
Merry Christmas
TeamWISE
“They were efficient and well organised. They installed extensive and effective protection to the inside of the house prior to starting work. There staff were very helpful and knowledgeable about what they were doing.”
Hi Alan
We take pride in the quality of advice and remedial works we carry out for homeowners throughout Scotland. Therefore, it is extremely pleasing to hear such positive feedback. If we can be of any further assistance, please get back in touch.
Merry Christmas
TeamWISE
Short and sweet but you used the one word we absolutely love hearing from our clients!
Thanks for the 5-star review Mr. Joles.
Merry Christmas
TeamWISE
Thanks for your feedback Kirsty. We always aim to provide a high standard of Damp Proofing Remedial Works for homeowners, therefore, your feedback has been satisfying to read.
Merry Christmas
TeamWISE
Hello
Thanks for the 5-star feedback on the repair works we have just carried out on your property. We always aim to leave clients in a position of clarity and keep them updated throughout the whole repair process, which we appreciate can be a stressful time. I'm pleased to hear your feedback reflects our approach.
Merry Christmas to the Kirk Family
TeamWISE
Great to hear the damp problems at your property have now resolved...and to your complete satisfaction. We take pride in the quality of our repair works, however, if there are any future problems, please get back in touch. You should now have your paperwork for our standard 20-Year Damp Guranratee.
Merry Christmas
TeamWISE
“Very pleasant and diligent workers. They worked in an organised and tidy manner.They were both knowledgable and helpful explaining the process to ourselves.”
Hi James
We always aim to keep our clients informed throughout the whole repairs process as to exactly what needs to be done and how we are going to do it.
Great to hear your positive feedback James, thanks.
Merry Christmas
TeamWISE
