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Wiper Blades Ltd Reviews

4.9 Rating 11,198 Reviews
99 %
of reviewers recommend Wiper Blades Ltd
Company Reviews Product Reviews
55
 Metrics Info
4.9
Based on 11,198 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Wiper Blades Ltd Reviews

About Wiper Blades Ltd:

WiperBlades.co.uk are the UK's largest online specialist suppliers of quality windscreen wiper blades including Bosch, Michelin, Valeo, Trico, Lucas and our own brand Aerowiper. Over 400 different wiper blade products in stock, despatched the same day if ordered before 4.30pm Monday to Friday.

Visit Website

Phone:

01299 251130

Email:

sales@wiperblades.co.uk

Location:

Units 5-8 Saxon Shore Business Park,
Castle Road, Eurolink Industrial,
Sittingbourne
Kent
ME10 3EU

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Anonymous
Verified Reviewer
“Ordered Thursday. Still not received even though I paid for 24hour deliver. No customer service and they use crappy Royal Mail.”
Helpful Report
Posted 7 months ago
Hi, I am sorry to hear there has been an issue with your order. We will review what has happened with your order and be in touch to get this resolved for you. Kind regards Stephanie
Posted 7 months ago
Mr C
Verified Reviewer
“I ordered my wipers on Sunday and payed for Royal Mail 48hr Tracked , so as per web site would be despatched Monday and arrive weds . No I had to chase for my wipers as they had not even been despatched on Thursday . Was told I would get a refund on postage ( never got this ) and chased again Friday to be told they were sent on Thursday ? Would have been nice to receive a email saying despatched. So beware that the web site has false information regarding despatched time frame . And if told your get a refund it’s rubbish . Shame as this company does not care about its customers.”
Helpful Report
Posted 7 months ago
Hi Mr Crane, I am very sorry to hear there has been issues with your order. Sadly it looks like there were a few internal issues with your order which has prevented us from giving you the service level we expect. I can see the wipers have now been dispatched and should be with you shortly. Please do contact us if you have further issues with your order. Kind regards Stephanie
Posted 7 months ago
Paul B
Verified Reviewer
“Nothing wrong with price or delivery, but subsequently, when there was an issue with the wrong product being ordered and subsequent mild dispute regarding eligibility of free returns, Wiperblades answer was a flat no. Despite the issue being no-ones fault, due to a lack of guidance on their website regarding the correct product to choose, Wiperblades showed no real interest in compromise or delivering outstanding customer service. But overall its no great issue for me, as I'll never buy from them or their sister company Powerbulbs again. There's plenty of supplier choice in this world.”
Helpful Report
Posted 7 months ago
Hi Paul, I am sorry to hear that you were not 100% happy with the service level you received on this occasion. I have reviewed our message thread and can see our freepost return address has been provided to you. It looks like this had been provided just before you left feedback. Could you please check your emails for this? Can you contact us again if you are still having issues and we will be happy to help. Kind regards Stephanie
Posted 7 months ago
Anonymous
Verified Reviewer
“blades did not fit vehicle, despite entering make/year into their website. No response from their orders@wiperblades.co.uk or info@wiperblades.co.uk email addresses. I have just emailed help@wiperblades.co.uk. Let's see. BTW company revies website, "+" is a valid character in an email address, your form validation is broken”
Helpful Report
Posted 8 months ago
Hi, We are sorry to hear that there has been an issue with your order, this is certainly not the service level we aim for. We will be in touch to get this issue resolved as quickly as possible for you. Kind regards Stephanie
Posted 8 months ago
Anonymous
Verified Reviewer
“Unbelievably poor customer service. I waited 8 days for delivery and nothing. I emailed WIPERBLADES asking for an explanation……NO RESPONSE. Called them on the eighth day and was told the item was on back order and they had not informed me because a colleague was sick. Companies live or die on customer service and as much as l try to buy from UK companies it is clear why Amazon etc thrive. WHAT A SHOCKINGLY POOR COMPANY.”
Helpful Report
Posted 9 months ago
Hi, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Customer feedback is extremely important to us and your comments will be forwarded on to our Management Team for review. Kind regards Stephanie
Posted 9 months ago
Nicki S
Verified Reviewer
“Terrible do not order from this company, taken my money when product was not even in stock, payed for 48hr tracked delivery 1 week later nothing, only to be told it wasn't in stock, then told it was and had been packed but not despatched even though I had received an email a week prior telling me it had been despatched! Promised a refund within 5 days, 1 month later still no refund and nobody answers the phone.”
Helpful Report
Posted 9 months ago
Hi Nicki, We are really sorry to hear of the issues you had with your order. I can see we were in touch with you and apologise further for the issues you have had. Kind regards Stephanie
Posted 9 months ago
Ainis
Unverified Reviewer
“Send me wrong item. Already bought the new pair from Halford.”
Helpful Report
Posted 9 months ago
Hi Ainis, I am really sorry to hear there was a problem with your order. If you still need help with this, please do get in touch and we will be happy to help. Kind regards Stephanie
Posted 9 months ago
Anonymous
Verified Reviewer
“Entered my car reg, confirmed the site had found the the correct make, model, year car and ordered blades that it then showed. On attempting to fit I found they were the wrong fitting. Emailed the company saying the blades their site comes up with are wrong (ie not fit for purpose) and requested they arrange postage for their return and a refund. I then responded to a response with details of the car (reg no, make model, year etc) so they could check themselves. They called me saying I could return the blades but I would have to pay for postage. They say they got their data on which blades fit which car from Bosch and intimated they could not possibly be wrong and that I write to Bosch - I have no contract with Bosch, they need to sort this out with Bosch. Dispute ongoing - starting point is the sale of good act. Disappointed to say the least....”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Disapointed they didnt fit properly Tried to return item but we're adamant they were correct ones .so wouldnt do a refund . Bought some genuine ones and Fitted perfect .wouldn't use wiperblades or recommend again Cashmore.mr@gmail.com”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I received the wrong order”
Helpful Report
Posted 1 year ago
Paul
Unverified Reviewer
“Ordered in plenty of time for next day delivery. Paid the extra £6.99 for DPD next day. The day I thought they would be delivered got an email at 14.11 to say order dispatched. As we were travelling the next day firstly needed to go and get some from a car spare shop 18 miles away and will now end up with a pair I will never use. Firstly emailed them at 14.11 and then phoned shortly after 18.00 still now reply. Shocking service.”
Helpful Report
Posted 1 year ago
Graham H
Verified Reviewer
“The first blade did not work and missed areas. The blade was quickly replaced but this also did not work. Spoke to Chloe in "customer services" who promised to get a solution from her Manager Ollie but left the impression she really didn't care. I chased this 4 further times without any success and a continuous stream of excuses. Eventually requested refund for the problem blade. Would not return to use.”
Helpful Report
Posted 1 year ago
Hi, I am very sorry you are unhappy with our service. I can guarantee this is not the service we strive to offer. I am very sorry you have had this experience with us. Kind Regards Wiper Blades Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Looks like a scam site. I never received my order. Be careful with them.”
Helpful Report
Posted 1 year ago
Hi, I am very sorry to hear you have not received your order. Can you please send us an email at info@wiperblades.co.uk with your order information and we will be happy to look into this for you. Kind Regards Chloe Wiper Blades Team
Posted 1 year ago
Donald
Verified Reviewer
“Order No 1080740. The passenger side wiper for my X2 doesn’t fit. I was unable to speak to anyone last Friday or today and no one has called back after I left messages. I am unable to leave a photo as when I load it the submit button goes grey and won’t work. I sent a photo on the email I sent you on Friday and the one today. Will you please send a wiper that will fit.”
Helpful Report
Posted 1 year ago
Hi Donald, I am very sorry about that. I can see we are in contact with you and we shall resolve this as soon as possible for you. Kind Regards Chloe Wiper Blades Team
Posted 1 year ago
Wazeer H
Verified Reviewer
“BUY LOCAL! more hassle then it’s worth sent wrong rear wiper and damaged packaging for front which had been squashed. Not helpful customer services. Not worth the hassle when you can just buy local Ie halfords etc cheaper.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Bought refills but didn't last more than two months.”
Helpful Report
Posted 1 year ago
Hi, Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise this issue. Please email us at help@wiperblades.co.uk and we will be happy to help. Kind Regards Alwyn Wiperblades Team
Posted 1 year ago
Nicholas M
Verified Reviewer
“I ordered my wiper blades on the 25th of November and am still waiting! I have emailed the company on two occasions and they have blamed Royal Mail and I will have to wait! I went to the local sorting office and they had no parcels for me and said all parcels had been delivered for my post code and could not locate my wiper blades. As its no longer safe to drive with a badly worn wiper blade I will now have to buy them locally. Not very satisfactory when I have been waiting since November! Not impressed with the customer service.”
Helpful Report
Posted 1 year ago
Hi Nicholas, Thank you for your review - I completely understand your point and we are sorry for the inconvenience, unfortunately the strikes have caused significant delays nationwide. The tracking information states - 'Your Item was received by Ivybridge DO on 03-12-2022 and is now due for delivery today' As a seller we can only do so much, from 03-12-2022 your parcel was at your local depot so I don't know why they would have told you otherwise - are you still waiting for your order? Kind regards Ollie Wiperblades.co.uk
Posted 1 year ago
Anonymous
Unverified Reviewer
“This blade does not fit Ford ka 1.300 climate style. Top of the blade does not touch window. Had a garage fit it for me, as best they could. 4 days delivery not good.”
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. Really sorry to hear this, please feel free to get in touch so we can put this right. My email address is oliver@wiperblades.co.uk or you can call me on 01299 251130. Kind regards Ollie Wiperblades.co.uk
Posted 1 year ago
Mr John B
Verified Buyer
“I never bought anything from you. Stop sending me e-mails.”
Helpful Report
Posted 2 years ago
Hi John, Sorry, we only email previous customers so perhaps someone has a similar email to you and mistyped it. A 1 Star Review is a little unfair given the circumstances. Kind regards Ollie Wiperblades.co.uk
Posted 2 years ago
Mrs Judith R
Verified Buyer
“Rubbish I haven't got my order”
Helpful Report
Posted 2 years ago
Hi Judith, Thank you for your review. Royal Mail have proof of delivery that your order was delivered on 25-02-2022 - please feel free to contact us about this. Kind regards Ollie Wiperblades.co.uk
Posted 2 years ago
Wiper Blades Ltd is rated 4.9 based on 11,198 reviews
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