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Wilsons Blinds Reviews

3.0 Rating 49 Reviews

47 %

of reviewers recommend Wilsons Blinds

Company Reviews

3.0

Based on 49 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Wilsons Blinds 1 star review on 15th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a black out blind. It was very easy to fit and, because of their very simple measuring instructions, it exactly fit the recess. I had a question for them and a quick phone call to them sorted it straight away. The blind is excellent quality and operates very well with a strong positive pull chord, that has a wall fixing to keep it taught and away from children who could get their necks caught in a loose pull chord. It remains exactly parallel with the sill and needed no fiddly adjustment to keep it level - something I have had with other blinds. Overall, very pleased with service and especially quality.”

Posted 4 years ago

“I have had several previous very satisfactory orders with Wilson Blinds totaling a dozen vertical blinds. Two weeks ago I ordered the thirteenth - something was bound to go wrong wasn't it? - the delivery was last Monday and it was obvious as the driver unloaded our blind that the long cardboard tube containing the top rail was badly bent. Anyone who has received these will know just how robust these tubes are so it had had to have been very badly handled at some point. I checked just to make sure and confirmed that the rail was indeed bent, so the delivery was refused and the order returned. I immediately informed Wilsons Blinds who said they would contact the manufacturer and sort it out which they did. The replacement order arrived on Friday and is great. This was not the fault of Wilsons or the manufacturer who would not have sent out something so obviously damaged. It can only have been caused during the delivery process. Full marks to Wilsons for sorting it out promptly.”

Posted 4 years ago

“When they make mistake they wont put it right ... I have received the wrong blinds ordered from this company, this company doesnt take responsibility for when things go wrong, instead they prefer blaming manufacturer and internal processes. I have a huge long box laying on my narrow hallway for 36 hours representing a trip hazard to my kids and despite numerous conversations with their customer service agent and their waste of customers time asking photos etc and explaining in the detail the situation i am still waiting for a courier collection and information of when the blinds i ordered , in priority delivery which i paid extra for, will be dispatched. The company has also not offered any refunds for all inconvenience caused , not even for the priority delivery fee i paid when initially placing order. I will have extra costs with handyman booking and this was all explained to this company but they just do not care. Terrible experience, a company that do not put things straight right when they go wrong do not need ones trade!”

Posted 4 years ago

“Very happy with my blinds”

Posted 4 years ago

“We have bought varius sizes of blinds from Wilson ,and never had and any problems,very easy to fit and they look great.”

Posted 4 years ago

“This is the second time I bought blinds from Wilsons. Very happy with the service. Perfect size and fit.”

Posted 4 years ago

“Fantastic service and quality the blinds are really well made and look amazing I ordered the blinds you fit into the double glazing, very easy to assemble and fit Highly recommend AAA*”

Posted 4 years ago

“Fantastic quality blinds at a low price, so easy to order, perfect fit, great instructions, fast delivery and excellent customer service! Would highly recommend, couldn't be happier.”

Posted 4 years ago

“Really please with our blinds. highly recommend.”

Posted 4 years ago

“Great service - arrived within a week. Wanted a bespoke blind to hide a garage door. Had to have a join as drop over 2mtrs but looks fantastic. Would highly recommend.”

Posted 4 years ago

“I bought my blinds from here a while ago now. I left my positive feedback after the great service and quality of the product for which i paid for. I have recommended yourselves to one of my customers at work as she is currently looking to have blinds installed at her new home. Its a shame really that pathetic people who have nothing better to do with their time (retired busy bodies) can call this product. I will be taking one of my blinds to work tomorrow to show the lady how good this product actually is. My online experience was exceptional. I cant recommend you guys enough.”

Posted 4 years ago

“Very pleased with blind good quality fits perfectly looks great”

Posted 4 years ago

“very good price and quality. fast delivery”

Posted 4 years ago

“I ordered a vertical blind from this company. When blind was fitted the mechanism to tilt the blinds did not work therfore the slats did not tilt so blind was closed permanently . As it was a Friday evening there was no customer service until Monday morning therefore I had to go out and buy a replacement. I contacted customer services on the Monday to request a refund. They do not issue refunds. They wanted to send me a troubleshooting guide to try to fix it myself. I asked if they could collect blinds to verify they were not in working order and was told no! And if they did collect them and blinds were working I would be charged for this. Very poor customer service and if I'm honest cheap blinds too, looked nice but doubt they would stand the test of time. AVOID!”

Posted 4 years ago

“We have recently purchased five blinds, they arrived before estimated delivery date and all were a perfect fit. Great value too! I have already recommended the company to a neighbour who has complemented on the style and look of the blinds.”

Posted 4 years ago

“Worst customer service ever”

Posted 5 years ago

“I ordered Venetian blinds a year ago. Perfect fit, quick delivery. They are up a year now and are as good as the day we put them up. Had got quotes from local retailers. Ordering through Wilson’s and putting them up ourselves we saved £340 on cheapest quote. We were replacing verticals and found the pre-drilled holes adequate to support new blinds. Took about an hour to put up 5 blinds.”

Posted 5 years ago

“Very friendly, professional and fast fitting would deffinatly recommend”

Posted 5 years ago

“Not a good company to deal with. Why only one star? Because I cannot give less!! I ordered and had delivered two roller blinds. Up until just after delivery Wilsons would have got a five star rating, but I needed to contact them about the length of the chain. I now find I have to join the majority of reviews in giving one star for much the same reason as the others! Their pre-sale customer service was terrific, the delivery on time, and the quality of the roller blinds everything I would want or expect. The after-sales service can only be described in negative terms. My PERCEIVED problem was that it appeared that the chain would not be long enough to lower the blind to its full length as the ‘break link’ would not pass through the cog mechanism (2.43 mtrs drop with 1.9 mtrs length of chain loop). As it turned out due to the cog to roller ratio there was enough chain to work, but this was NOT pointed out to me, and I only found out when I fitted the blinds for their intended purpose (photographic back-drops). Instead of pointing out that the length of chain would be long enough they insisted that they could not supply a longer chain because of ‘health and safety’. As an ex H&S rep (long time retired) this got me very angry as they were applying the regulations for vertical/venetian blinds etc with a continuous loop which needs to be secured at least 1.5 mtrs above the floor, to the regulations for roller blinds with a safe-break-connector which can be loose down to 0.6 mtrs above the floor. To add insult to injury when I emailed them they offered complete side winder mechanisms at £6.50 each which were longer and I could fit them myself! I purchased a two lengths of chain from Amazon more than long enough for my requirements for both blinds for less than £3 in total. The second problem was that I ordered an exact width of blind. The blinds delivered were reduced in size as if I had ordered to a window recess. As it was it did not matter as I am using the blinds as photographic backdrops. I pointed this out in my email to them stating that it did not matter, but along with wanting me to buy two side winders they wanted photographs showing the length of the ‘head-rail’ which does not exist, even though I had stated that it did not matter! They obviously had NOT read my email! I lost the will to live. Their ‘after sales’ manner, both on the phone and in the email, was one of someone that does not care and was just rolling out stock answers, as could be clearly seen in the email (cut and paste text of varying size and font). Once they have got your order . . . ALL of this could have been avoided if I had been given correct friendly advice when I first phoned up about the chain length. My advice is DO NOT BUY FROM THIS COMPANY if you think that you may need after-sales care or service – there isn’t any!”

Posted 5 years ago

“I gave the lady on the phone the same measurements on 2 of the 3 blinds when I needed different sizes, even though I had said I need 3 different sizes she never picked up on my mistake, when she played the tape back I could see that it was my fault, I then said okay what can you do to help me she said nothing, so I said if I paid how much would it cost to have it cut down she said it can't be done. I then said why can't they cut it down in the factory she said its impossible it can't be done. I now see why you get such bad feed back when you've got customer service staff like this. Now I would like you to take me off you data base as I will never use your company again. Jim”

Posted 5 years ago

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Wilsons Blinds is rated 3.0 based on 49 reviews