Wickes Reviews

1.98 Rating 456 Reviews
22% of reviewers recommend Wickes

0344 892 2721 (Ext. 6322)

National Customer Service Centre | Rhosili Road | Brackmills

Business & Office
DIY & Tools

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Over 7 Days
average delivery time
Greater than 17%
on-time delivery
Greater than 72%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Over a week
queries resolved in
"Quality and delivery of parts all good however Installation a total nightmare The experts couldnt agree total area of room There was always more money required for installer I was even charged £100 as tiles were not available at time although not being told they had to be there in first place Extra this and extra that outweighed genuine extras Am going for new kitchen soon but no way with Wickes Shame really as installation left bad taste No one interested in feedback Be very careful if using installation re money as always loop holes for extra Had nice pictures of finish but unwilling to share as costs outweighed finish"
Helpful Report
Posted 5 days ago
"you get what you pay for that,s it no more"
2 Helpful Report
Posted 2 months ago
Helpful Report
Posted 3 months ago
"I went to wickes to buy several things including plywood, door hardware, bolts and studwork. Ive previously ordered from them to have things delivered and it was a mixed experience as alot of the beams i ordered were warped. However i was sure to pick out the good pieces going to the shop. Some of thier C16 studwork is as good as C24 and they go cheaper than most places. Thier non structural plywood, although made with a pressfit techique that leaves some tension within the sheet, has a good veneer surface that is stainable. I laminated it and used it to make my kitchen countertop treated with wood stain and furnature wax. It looks and feels amazing and has been up.fpr 6 months and has lasted through yhe abuse it goes through."
Helpful Report
Posted 4 months ago
"Staff are friendly. My local store is situated in an easy to reach location."
Helpful Report
Posted 8 months ago
"Pros: Item as described, clean and tidy store Cons: Ordered online, it took 15 hours to receive ready to collect sms, instead 1 hour. Tried to call the store about 6 times - no answer. Only 6 months warranty"
Helpful Report
Posted 1 year ago
"Item required was not available but staff helpful"
Helpful Report
Posted 1 year ago
"Excellent customer service from Wickes !! Got my refund even with no receipt"
Helpful Report
Posted 5 years ago
Wickes is rated 1.98 based on 456 reviews

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