Wickes Reviews

1.79 Rating 685 Reviews
18% of reviewers recommend Wickes
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About Wickes: Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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0344 892 2721 (Ext. 6322)

National Customer Service Centre | Rhosili Road | Brackmills

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DIY & Tools

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"At first glance, we have a solid new kitchen, and in the early stages, staff were accommodating and friendly. However, our experience was marred by numerous frustrations and inconveniences, and we are thoroughly dissatisfied with their aftercare. From start to finish, it's been a hassle! The design had to be changed multiple times; they seemed keen to push us over budget and overlooked practicalities. The kitchen was delivered several days before workmen were due and relegated to the garden (and rain) - apparently they only deliver two days of the week. Our fitter was hardworking and knew his stuff, but he seemed to be in such a hurry he had half the units erected before everything old was removed - the brand new (white!) shelves were filthy and used as a workbench. He did clean up, but why risk damaging them in the first place? When the freezer didn't work, Wickes offered to send an engineer to fix it, and only replaced it when we argued we were paying for a new, working one! We were appalled to see that cupboards were mounted over large holes in the plaster work, and learn that's standard practice for Wickes - we had to beg the workmen to fill the more visible pitting. So whilst the kitchen now looks 'fine', we're the type of people that care about what's underneath and do not feel we received the full package we were paying for. Similarly, there are little issues that may not be a concern for others, including uneven tiling, broken light covers, partially concealed wiring, and chipped woodwork. We readily admitted these were small but their inability to solve minor requests (replacement covers and touch up paint) dragged on for so many months that our list of irritants grew longer and we became incensed. All of our complaints, we were eventually told, were within their "tolerance", but it's simply less than we expected of the so-called no.1 kitchen fitters. Seven months on, we still haven’t received items we were promised. I can only say it's a disappointingly far cry from the exemplary experience we had with Courts 12 years ago. To sum up, if you want fast and functional, or you're doing your house up to sell, they're certainly adequate. If you're looking for a quality finish and good customer care, think again. Had we been advised properly on some of the services they didn’t include, and their style of working, we would have looked elsewhere."
1 Helpful Report
Posted 4 months ago
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"Excellent design service. Delivery however was chaotic. ( A lorry was sent when we had stimulated a small van). Then when finally delivered we had some of another person's order and were missing one box. This was fortunately quickly rectified. Boxes were not clearly labelled."
Helpful Report
Posted 7 months ago
"Andover Wickes. Awful staff. No knowledge of their products. Can’t supply ceramic glandular inserts for mixer taps that are 18 months old. Well that’s what the member of staff said. ‘Have you tried Screwfix’? I walked out bewildered."
Helpful Report
Posted 10 months ago
"Quality and delivery of parts all good however Installation a total nightmare The experts couldnt agree total area of room There was always more money required for installer I was even charged £100 as tiles were not available at time although not being told they had to be there in first place Extra this and extra that outweighed genuine extras Am going for new kitchen soon but no way with Wickes Shame really as installation left bad taste No one interested in feedback Be very careful if using installation re money as always loop holes for extra Had nice pictures of finish but unwilling to share as costs outweighed finish"
Helpful Report
Posted 11 months ago
"you get what you pay for that,s it no more"
2 Helpful Report
Posted 1 year ago
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Posted 1 year ago
"I went to wickes to buy several things including plywood, door hardware, bolts and studwork. Ive previously ordered from them to have things delivered and it was a mixed experience as alot of the beams i ordered were warped. However i was sure to pick out the good pieces going to the shop. Some of thier C16 studwork is as good as C24 and they go cheaper than most places. Thier non structural plywood, although made with a pressfit techique that leaves some tension within the sheet, has a good veneer surface that is stainable. I laminated it and used it to make my kitchen countertop treated with wood stain and furnature wax. It looks and feels amazing and has been up.fpr 6 months and has lasted through yhe abuse it goes through."
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Posted 1 year ago
"Staff are friendly. My local store is situated in an easy to reach location."
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Posted 1 year ago
"Pros: Item as described, clean and tidy store Cons: Ordered online, it took 15 hours to receive ready to collect sms, instead 1 hour. Tried to call the store about 6 times - no answer. Only 6 months warranty"
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Posted 2 years ago
"Item required was not available but staff helpful"
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Posted 2 years ago
"Excellent customer service from Wickes !! Got my refund even with no receipt"
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Posted 6 years ago
Wickes is rated 1.79 based on 685 reviews