Wickes Insights

Wickes have a Customer Happiness Grade of C-. Customers love their prices but are unhappy with their returns process and refunds.

 

C-
Happiness Grade

Phone
0344 892 2721 (Ext. 6322)

Location:
National Customer Service Centre | Rhosili Road | Brackmills

Categories:
Business & Office
DIY & Tools
Hardware

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A-

Price - Excellent

87.93%
Industry Average
" THEIR RANGE OF PRODUCTS AND REASONABLE PRICES MEANS THAT YOU CAN PURCHASE MUCH OF WHAT YOU WANT IN ONE LOCATION.THE STAFF ARE FRIENDLY,KNOWLEDGEABLE AND FLEXIBLE ABOUT RETURNS. "
- Peter Mann
" Very impressed! Not installed the screen yet but for the price, I can't really go wrong. "
- Anonymous
" Competitive prices, quality product and good customer service "
- Mr Nicolas Paice
Write your review on Wickes
C

Delivery - Average

62.63%
Industry Average
" Great communication, thorough packaging and speedy delivery! "
- thin183
" Quality and delivery of parts all good however Installation a total nightmare The experts couldnt agree total area of room There was always more money required for installer I was even charged £100 as tiles were not available at time although not being told they had to be there in first place Extra this and extra that outweighed genuine extras Am going for new kitchen soon but no way with Wickes Shame really as installation left bad taste No one interested in feedback Be very careful if using installation re money as always loop holes for extra Had nice pictures of finish but unwilling to share as costs outweighed finish "
- Brian Vince
" The operations manager phoned me personally to reschedule the delivery free of charge. "
- Anonymous
F

Returns Process - Difficult

33.33%
Industry Average
" YOU WILL BE CHARGED!!! The returns and refunds webpage gives an 0800 number - but then it says on calling this numbers is not only NOT IN USE but it gets a lot of calls. "
- Anonymous
" By the way the Wickes install manager never returns any call. "
- Anonymous
E

Refunds - Difficult

41.27%
Industry Average
" I was assured the refund would be processed that day. "
- Graham Cranford Smith Order ref 053813 Value £3,900
" They were very helpful and said that, if the legs weren’t here by Monday, we could purchase the alternative legs and they would refund us the money. "
- Sue DOLLIMORE
" I would give 0 if at all possible. I was supposed to get deliver on Tuesday between 8am and 6pm, waited in all day nothing, called on Wednesday morning to customer services who promised a delivery by 1pm that day, Wednesday, approaching 2pm I called once again....once again big apologies to be told it wont be that day! Thursday morning 9am I called to check as was skeptical, was told they would call back with update, nothing, I called them at 11am...To be told it will arrive Tomorrow 4 Days!!! Unless you have limitless time to stay at home waiting for delivery avoid at all cost go to Ikea, Magnet, B&B anywhere but not Wickes! Empty promises of calls and service Update- it never arrived by the end of the 4th day, being Friday, nothing was going to happen until the following week-The order has been cancelled, remains to be seen how much hassle it will be to get the refund! "
- Suzie
C-

Customer Service - Average

56.92%
Industry Average
" Wickes are useless from store to customer services best advice use another store especially Croydon branch "
- John Doe
" I nearly tried my best to contact concerned, responsible customer service representative. "
- Abid Karim
" Mis sold a service. "
- Anonymous

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Alice, Customer Support