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Whsmith Reviews

2.1 Rating 122 Reviews

23 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely young lady in our Colchester Hospital Branch, called Amanda, helped us with phone charger, cables etc as well as the usual hair brush, comb, flannel (no soap??!!), toothbrush, toothpaste for a neighbour who had been admitted suddenly. Downside....outrageous prices!!!!!!!!!”

Posted 3 weeks ago

“I had a terrible racist experience at the Royal Preston Hospital branch. The lady at customer service counter named Jackie, served all white customers who came after me and when they left, I started putting my things on the counter.she shouted with extreme arrogance and anger loudly these people came here. I am a doctor working in this Hospital”

Posted 2 months ago

“Charged £19.49 for a packet of cigarettes, also charged £30 for a £15 EE Sim card at Edinburgh Airport. There prices are ridiculous I would never ever recommend them to anybody”

Posted 3 months ago

“I bought a set ove head phones from WHSmith Newcastle airport went on holiday to Zante came home went a way on holiday November to Thailand head phones wouldn’t charge up came home bought a new lead still not charging then finally after trying to get through to WHSmith there POLICY says if not returned within 30 days I might as well put them in the bin I only bought them for going on holidays 30 days GUARANTEED IVE TRIED PHONING HEAD OFFICE ITS A JOKE wait till I go to Newcastle airport in march look out I will be about put your shutters down I even tried to phone the airport store no answer”

Posted 3 months ago

“All us nit what it seems don’t buy from them and keep their company going”

Posted 3 months ago

“Just purchased 400 quids worth of gift cards by mistake from WH Smith only to find out when I got home that they're egift cards and non returnable. I thought I was buying normal debit card but plastic free version. I'd never heard of egift cards before. If I had known you have to set up an online account then I wouldn't have chosen and purchased these cards. It wouldn't have taken much to tell me I was buying an electronic gift card and need to open an online account. I'm not young and dont fully understand computers and modern tech. How can I give these out to the older folk who dont know how set up accounts to use them ? Maybe the staff think everyone knew about these things and feel there is no need to tell or remind the older people exactly what they're buying. I feel a little ripped off to be honest. E gift cards have ruined Christmas. My fault for not being up-to-date with these things. The staff were polite and happy so no issues there.”

Posted 3 months ago

“I've attempted to set up an " on - line " account and I'm not sure that l succeeded it's very frustrating when you can't verify it ! Unfortunately I'm not into all the advanced technology , a " voice " on the phone is preferable , but that service is not evident”

Posted 3 months ago

“Went into WHSmiths in local hospital, asked to buy some heyfever tablets. The new staff member said we have non in in a rude way. I looked on the shelf behind her and said there on the shelf to the new shop assistant. New shop assistant said owe there in a rude way.. Ran out of the brand I buy. Different brand that I could not use on the shelf. I said to the shop assistant sorry but they are a different brand. She rolled her eyes at me and stared at me in a rude way and she stuck her nose up at me. Was going to buy a drink from the shop. I put the drink down and walked out the shop. Normaly buy my lunch and news paper from there because it is convenient. This experience has put me off going there again or shopping at any WHSmiths store. I have a learning difficulty and sometimes need help off the Shop Assistant if don’t know where an item is. Staff need training in equal opportunities, discrimination and learning difficulties and disabilities.x”

Posted 6 months ago

“Post office counter in Plymouth is appalling. When I got there there was a queue. The one person had vanished 5 minutes before and o wIted for another 5 minutes. By then 20 people queueing. Still no sign. No explanation as to where the person had gone. Just stood there like dummies. Even when there is someone there, you wait for half an hour. So slow. Uselessness and not good enough. I will never use this place again.”

Posted 7 months ago

“My order which I made 11 May still hasn’t been shipped. I’ve emailed three times but no reply. Order no. 19464213 Very poor service and communication Fran Townson”

Posted 10 months ago

“Orpington store … says book offer 2 for £12.. yet when you get to the till they charge you full price … it’s just a scam … do what you say you will …I left books and bought nothing … no wonder the store is empty”

Posted 1 year ago

“Still waiting for my order and no update. No phone contact available just directed to web chat or email. No satisfactory contact with web chat. Told to wait another 5-7 working days. Will request refund. Wont be shopping again with this retailer.”

Posted 1 year ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Posted 1 year ago

“have tried in vain to get a replacement xmas present for my grandson. Call centre not able to get thro, online chat failed sadly. shops cannot goods between shops. Ended up 2hrs later and no contact at all. Now going back original shop for a refund. Never again will I shop at W H Smiths.”

Posted 1 year ago

“Sir your wh Smith store in dwarka sec_21 metro station is very big problem in product availability like kurkure and more product I will go any time in your store product is not available every time another advice please put a momos counter and Chinese food please reply asap and take seriusly”

Posted 1 year ago

“Attempted to cancel on line order viacweb chat within minutes of placing it It may have been my error but delivery address was incorrect. Advised this cant be done. Frustrating exchange with web chat ... Unable to forward my message. Advised to complain via email ....”

Posted 1 year ago

“I have visited the WHS Hayes branch on 4 different occasions and have been very disappointed. There is a total disregard to customer service and customers are treated as vegetables. I stood in a que of more than 18 people and there was just one counter operating, whereas there are 5 counters available and always closed. The clerk at the counter was competing with the costumer with a game called " Let's see, can you stand longer OR can I work slower" whereas there was a blond haired Asian talking on the phone and walking in and out the doors past the waiting customer, Totally ignoring them and without a single word of apology for the delay. Laughing and giggling she spent 25 minutes on the phone and then disappeared. This happened on two occasions Next time take a packed lunch and a sleeping bag too, you never know things might get Worse”

Posted 1 year ago

“i have placed an order for signed book of Molly Mae - since February 2022 now we are in mid of May 2022!! first of all very easy payment to take your money. hardly to communicate with what ever support team, as there is only email and no direct contact to call. second i never received any update from WHsmith only confirmation for payment. i asked to refund as i sent the receipt and the order number usual no replay or response i have tried to cancel order from my account on the WHSmith website there is only cancellation option as there is no refund and i have asked to cancel the order bur also there is no confirmation for the cancel or refund ,,,, it was very bad experience to deal with WHsmith wasting time, wasting effort waiting for some one to replay or confirm very stupid website and unhelpful A&Q as there is no direct instruction for refund !!!! ....”

Posted 1 year ago

“Using a self service till in store I was charged more for a credit card purchase than that shown on my receipt! No explanation but did refund when shown in store. Check your card receipt against your statement!”

Posted 1 year ago

“I f I could give this company no stars, I would. They have merged with the post office in Finchley Road and they are hopelessly inefficient. Recently I have stood in two queues waiting to conduct a simple transaction for over an hour with ONE person at the counter and a rude and ignorant "manager" who told me there was nothing he could do about it. I will never go into this place again, and the will buy items I was planning to purchase elsewhere. Please avoid this place if you can.”

Posted 1 year ago

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Whsmith is rated 2.1 based on 122 reviews