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Whsmith Reviews

2.1 Rating 122 Reviews

23 %

of reviewers recommend Whsmith

Company Reviews

2.1

Based on 122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Read Whsmith Reviews

About Whsmith:

Online at WHSmith.co.uk, customers order from over 2 million books plus thousands of magazines gift packs, stationery products, gifts, toys and games.. With over 550 stores on the high street and 490 stores at airports, train stations, hospitals and motorway services, WHSmith is one of the UKs leading retail groups and a household name.

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Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 13th December 2021

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Whsmith 1 star review on 14th October 2021

DESISLAVA DIMITROVA

Anonymous

Anonymous // 01/01/2019

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“Bought their own-brand school calculator. It's a piece of ordure that gives incorrect answers for percentage calculations. Buy a Casio instead. They're not perfect commit fewer breaches of the laws of mathematics.”

Posted 2 years ago

“so I ordered a book which was in stock according to the website. I waited 2 months for it until they cancelled my order because they couldn't get the stock in. my sister accidentally ordered the same product ten days after me and a couple of days after my order was cancelled they shipped out her order, which took about 2 months to actually arrive.”

Posted 2 years ago

“Ordered a book that they showed in stock for a birthday present. They made me wait until AFTER the estimated delivery date, then told me it wasnt in stock and they would order from their supplier, with no indication of delivery date. Now fighting to get a refund. Absolutely unacceptable!”

Posted 2 years ago

“When is WHSmith today just to get a scratch card and a woman behind the till was very rude to me she threw the £5 no at me cos I asked to change it through did she needs to change her attitude again NZ won't be going in there for a while”

Posted 2 years ago

“Shocking service. Do not bother buying from here. Ordered online a book as a gift for my wife’s birthday. Paid for express delivery. No show. You can’t call them. Emailed them three times before I got a reply. By then it was a few days after they should have delivered it. Got a reply saying book out of stock. So why take my money then if you got no stock!! Very poor service. Not happy especially as it was a birthday gift.”

Posted 2 years ago

“Must be the most expensive shop in uk for cigarettes , are they trying to get us all to stop , won’t be going there again”

Posted 3 years ago

“Ordered an item for next day delivery and they have charged me for next day delivery but still Failed to deliver my order for the next day now I am trying to cancel my order and it is not working I am emailing WHSmith for help and they are not replying”

Posted 3 years ago

“I ordered a DVD as a Christmas present on 9th December. On 11th December I received an email saying the DVD had been despatched, but a week later I had not received it. I chased them up by email more than once and got generic replies saying they were experiencing delays. I tried phoning the customer service line, but it wasn't possible to speak to anyone -there was a recorded message advising customers to email. Christmas came and went with no news of the DVD. On New Year's Day I got an email saying that the "book" I had ordered must have been lost in transit. I would be reimbursed but if I still wanted the "book" I would need to reorder it. I have done so, but not from Smith's. I will not be using them again!”

Posted 3 years ago

“This company doesn't even deserve one star but the review process doesn't let me give less. I ordered a book on December 2nd, my order was accepted and it said delivery would be by December 12th at latest. This was a Christmas present to my 80 year old father. When the book hadn't arrived the week before Christmas I checked the order status and it said "deliver after Christmas ". I emailed and after 3 or 4 emails had a reply to say the book was out of stock! Why accept an order for something which is out of stock and let me believe I will get it in time for Christmas. They must have appalling systems in place. Will never use again.”

Posted 3 years ago

“I ordered some books on 30th November. Money taken out on the 1st December Still waiting for my goods. I’ve emailed 4 times not one reply. Very disappointed. Will not be using them again”

Posted 3 years ago

“Dont order anything online from this company! I ordered several items on the 9th December standard delivery and received an email a couple of days later to say they were on their way. When the order didn't arrive, I looked at order details in my account and it says they wont arrive until after Christmas! This was not mentioned when placing my order! So I tried to cancel but nothing has been confirmed. I have emailed them twice! No reply! No phone number for customer services or at all! I always thought WHSmith was a reputable company. Please don't waste time and money buying anything online from them. I'm so disappointed and annoyed as I want my money back and also a response to let me know what's happening!!!”

Posted 3 years ago

“I ordered a jigsaw for a Christmas present on the 4 December being led to understand that it would be here in 10 days ..... nothing ! Sent 2 emails to their support services.......nothing ! Disappointing.”

Posted 3 years ago

“After 3 weeks from "on its way" No delvery, NO reply to 2 emails, NO other means of contact (eg phone nos), their site sends you in a circle, NO customer service WHATSOEVER. Total waste of customer time AND Money (paid in advance for the order )”

Posted 3 years ago

“How are these clowns still in business? I had a bad experience with them a couple of years ago, but then decided to give them the benefit of the doubt and order a D&D book (at around £30) from them, which was listed on their site as 'click and collect, next day'. A week later, after numerous emails to them (they are not taking calls or online chat) they have just ignored me. And now they have amended my online order, without contacting me, to 'click and collect, delivery AFTER Christmas'. How dare they. This is a Christmas gift, and they ought to realise that this could probably be the case. I have since noticed on other review sites that I am not lone and WH Smith has done exactly the same to many customers. Are they trying to set some sort of record for abysmal retailer of the year. Is it even legal to advertise goods for sale on next day delivery knowing full well that they can't deliver? I've cancelled my order online, although God only knows when they'll refund my money, and ordered from Waterstones. It's £5 dearer but I'll get delivery before Christmas. It's time these dinosaurs were put out to pasture and made room for a retailer who could actually honour their deliver what they promise.”

Posted 3 years ago

“Bought a batch of blank WHSmith CDs and at least half come up as unwriteable!!! As soon as I insert them for copying onto! No idea if unformatted or what but a complete waste of my money and time. And I am in New Zealand and I guess bought them via ebay or amazon.co.uk (who no longer trade with NZ due to the Labour Gvt's changes to tax on imports here)!”

Posted 3 years ago

“WHSmith Rabbit In Woodland Luxury Christmas Cards (Pack Of 5) These cards have envelopes which are too small, bends the cards trying to squeeze them in.”

Posted 3 years ago

“Tales Of Bluebell Wood and those that live there. By Sandy Davis A must read. a magical adventure, full of interesting charactures with an amusing unusual story line.”

Posted 3 years ago

“save staff. Shut airport shops”

Posted 4 years ago

“I ordered 2 books in November for Xmas presents! It is now almost March, one book I have been told you can no longer get for me and the other is still on order after being promised it for December, then January, then February!! I will never order from WH Smith ever again, what a shambles!!”

Posted 4 years ago

“Bought a folio with a refill paper pad. Cost £17. Went to buy a refill pad for it. Nowhere sells them - including WH Smith who sell the folio?! £17 folio now completely redundant after 2 months use.”

Posted 4 years ago

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Whsmith is rated 2.1 based on 122 reviews