This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Postal Service, Own Driver
How would you rate
"SLOW Delivery still waiting
Bought a pair of markers on line. because the price was more than reasonable , if you go to their stores cost nearly double ( RIDICULOUS ) is near a week and still no sign of been dispatched. walked to the shop ask if can help .. and the lady behind counter very stressed told me. nothing we can do, nothing we can do.. typical of bad customer service of WHSmith - This is Bridgwater Branch - never again for this company"
"I ordered a book (in stock) online on 01/07. I received an email saying it had been dispatched to store for collection on 04/07. 10 days later it was still not in store and having chased this over email it was apparently now in store. I picked up the book on 17/07, to then receive the email to say my book was in-store AFTER I had already collected it.
Appallingly slow service. How can it take a delivery lorry 13 days to go from a depot to a main City Centre store.
When I emailed Customer Services to chase the order, not a single word of acknowledgement or apology.
Can't fault the staff in-store (even they acknowledged there have been many cases of very very slow online (in stock) orders being delivered to store)."
"Slow delivery, poor communication, censored review. No wonder WHSmiths is on the skids!"
"I have just been offered 1.03 Euros to the pound, when an independent currency shop close by was offering 1.10 for the same amount. I was buying £200 of Euros, which amounts to a difference of 14 Euros."
"Some good offers on, however the prices are too high compared to the Works or Waterstones."
"Cheaper online prices compared to in-store.
Option to deliver order to store."
"Not enough staff around to help you when you need it, plus they are a little bit too pricey"
"Really good bookstore ,good selection of books and fast ordering service."
"Awful shop. The goods are poorly layout out, the prices are shockingly high and there seems to be far too few staff so you end up waiting for an excessive time. I can only assume the premium sites at stations and airports are very profitable as the High Street stores seem a disaster."
"dont bother paying £4.49 for first class delivery, when in hurry to get order... after 3 months still not even despatched. my order total was £60 and order missing worth £30, asked for first class delivery charge dropped - answer: but part of order was despatched withis 3 days (1st class - £2 card - having a laugh) so you are not getting refund. last order or shopping i done with whsmith, will never return again."
"Check out their clearance range on line. Great books at incredibly cheap prices. .free delivery too."
"The books took a very long time to arrive, near 2 weeks,One was okay but the other was greatly overpriced at£26 for a small paperback, publish date 1999 that was sloppy in format,I would have thought £6 max was nearer the right price.The problem was trying to contact whsmith to return the book.After sending them an email explaining and sending the book back i heard nothing from whsmith at all.After a week i emailed them again with no response at all,2 more emails and 2 phone calls and another week later i finally got to speak to a young lady who said they had not managed to read all the emails due to sales pressure....that is after a week and a half.She did not have the book nor know why it had not been marked as returned either.She did refund though on the book in question...over 2 and a half weeks after i requested it.Customer service was dreadful,but I did get refunded eventually."
"Always very quick at dispatching orders, and collecting books from instore."
"Very expensive company who have not yet learnt that you need to compete."
"Great offer on stamp stock books, collected from my local shop, no bother at all"
"Initially couldn't pay for order online. Customer service was only open Mon to Fri 9 to 5 despite website being open 24/7 so couldn't finalise order. Was told to reorder on different device using different search engine another day wasted. Eventually ordered but took 4 days to arrive not 2/3 days as promised. Pretty awful definitely won't use website again. Local shop is ok though."
"Lovely staff (Bedford store) great selection with in store delivery available"
"Purchased 2 really good books for one of my Grandsons Christmas present on WW1 & WW2 he wants to be a history teacher and can't read enough."
"good choice of greetings cards and helpful staff."
is rated 3.38
based on 39