Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service and product”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving us a review. Kind regards, WLED

Posted 2 years ago

“i always buy from you, your range and quality of product is unbeatable, added to this is the exceptional manner in which your staff have dealt with my query or enquiry, when i have needed to ring you.”

Helpful Report

Posted 2 years ago

Hi Geoff, Thank you for your review. Your points and feedback is greatly appreciated. If there is anything else we can do please get in touch. Kind regards, WLED

Posted 2 years ago

“Wrong lights sent but can't be bother to change them...to much hassle.. The order was for 120 degree beam. These were 36 degree..”

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Posted 2 years ago

Hi Paul, Thank you for your review. I apologise for this, the bulb you ordered was out of stock therefore we sourced a local alternative which is what you received. If you would like to return those in exchange to the Mirror stone brand bulbs please let us know and we will be able to resolve that for you. Kind regards, WLED

Posted 2 years ago

“Spoke to Will who was very pleasant, but had to ring to find out if my bulbs had been dispatched after trying to find my order which took forever & a day he said no & said he would try a get them out for delivery ASAP, so if I had not rung I would still be wait because he could not find my order.”

Helpful Report

Posted 2 years ago

Hi Frances, Thank you for your review. I apologise for the experience you have had with us, it is not the experience we want our customers to have. I am pleased we were able to resolve the issue and ship the bulbs out to you. If there is anything else we can do please do not hesitate to get in touch. Kind regards, WLED

Posted 2 years ago

“Good communications and delivery well in advance of indicated date”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving a review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“I am delighted with the LED's. It is amazing how much light they produce.”

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Posted 2 years ago

Hi James, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Used many times before and always quick and good value”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Ordered eco rocket 500 lumens 120 degree. Received Duracell 420 lumens 32 degrees. Not impressed at all. Completely different spec.”

Helpful Report

Posted 2 years ago

Hi Maxim, Thank you for your review. I apologise that the bulb you received was different to the one ordered. I can see that the ones you ordered were unavailable at that time therefore we had to source a local alternative which is what you received. If you contact us directly we can get this issue resolved for you. Kind regards, WLED

Posted 2 years ago

“The Web site for ordering was simple, the price of products was best could find and delivery was within the 48hrs. Have already recommended to someone and order placed. Would definitely use again.”

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Posted 2 years ago

Hi Trevor, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Lights look great, however I had a problem with my order. I paid for next day delivery to guarantee receiving the items before my electrician was due to come. However 1 item was missing so the job couldn't be finished. I had to pay the electrician extra to come another day once the missing item had arrived. It was my first time ordering from here, and personally wasn't a great experience. If only they sent the entire order.....! The review would have been 5/5 rather than 2/5”

Helpful Report

Posted 2 years ago

Hi Graham, Thank you for leaving us a review and including an image of your set up. All of our strip lights can take 2-3 days to complete due to the lengths needed to be cut to the need of the customer which is why you did not receive the items the following day. I apologise that the information was not clear enough, I will have that looked into to improve. I apologise for the missing item on your order, I can see that the issue was resolved as soon as you contacted us. If there is anything else we can do for you please do get directly in touch. Kind regards, WLED

Posted 2 years ago

“Very good service and arrived in a very short time. Will definitely order again when needed.”

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Posted 2 years ago

Hi, Thank you for your review. The feedback you have given is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Excellent lights. Bright, warm, and durable.”

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Posted 2 years ago

Hi Daryush, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“My order, a 3m set of strip led lights, 3 x 1 metre aluminium profile and 3 x 1m opal diffusers arrived as two separate deliveries and the kettle lead was missing from the box. After telephoning the lead arrived in the post. I had tried ordering brackets and end pieces but the links on the website went to a length of cable instead. I found that the profile came with 6x brackets and end stops but this wasn't mentioned on the website. Ideally I could have gone with more brackets. The 800 lumens output of the leds for my 3 metre long shed was just right. So a Curates Egg Mr Jones.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for your review. I apologise for the missed item in your deliver but can see the a replacement was sent out right away. The points you have made are very valid and will be passed over to have a look into. If there is anything else we can do for you do not hesitate to contact us directly. Kind regards, WLED

Posted 2 years ago

“Took 2 weeks to dispatch order which I had to chase by phone. Operator couldn’t offer any explanation but did manage to sort. Item was in stock so no real excuse.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I apologise that your order was delay and that you had no explanation as to why. However I am pleased that the issue was resolved and the order was sent out to you. Kind regards, WLED

Posted 2 years ago

“I found WLED on Goggle when I wanted G9 LEDs. The web site was easy to use and found what I wanted. I placed an order and a prompt email was sent to say that they had received it. However after 5 days, no email to say that the order had been dispatched or the order arriving at my home. When I phoned I met with a polite lady and she investigated it immediately and came back promptly, discovered that the order had been lost as they were transitioning to another ordering system. They stated that the order will go out on the day of the enquiry and will be delivered the next day, which I had received as promised. Once installed the cool white colour is not what we wanted. Talking to one sales guy he said I could exchange it to warm white and checked the stock level. If I send the order back with a form that he emailed to me that day they would send me the replacement. I am waiting for the correct ones to arrive as I write, its been 4 days so far (including Saturday). Under the circumstances I found their service good and the staff helpful, so will be using them again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. The feedback you have given is greatly appreciated. I apologise for the delay with your order but I am pleased to hear that we were able to resolve it quickly for you. I am see that you will be receiving the replacement bulbs tomorrow for you. If there is anything else we can do for you please get directly in touch. Kind regards, WLED.

Posted 2 years ago

“Good web site. Good be a bit more suitable for the non professional electrician. Slightly more detail would be good. Excellent Customer Service from Louis when the lights were not the same. Very quick recovery.”

Helpful Report

Posted 2 years ago

Hi Hugh, Thank you for your review. The feedback you have given is greatly appreciated. If we could assist you further in any way please let us know. Kind regards, WLED

Posted 2 years ago

“was amazed at how good this companys customer service was. they caught a mistkae i made on my order and let me know, also they were very helpfull on their online portal too. + they will call you , so saves your phone bill Will definitely be ordering form them again - great company Jonathon.”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you for your review. I am very pleased to hear that you have had such a positive experience with the team. I appreciate the honestly and look forward to doing business with you in the future. If there is anything else we can do for you please let us know. Kind regards, WLED.

Posted 2 years ago

“Not actually fitted or tested the equipment as yet but can’t fault the help and support I’ve had and system design help from Will. Absolutely top notch”

Helpful Report

Posted 2 years ago

Hi Phill, Thank you for your review. I am pleased to hear that we were able to assist you with your purchase. Kind regards, WLED

Posted 2 years ago

“The lights and remote unit were easy to install and work well. However, the service was poor. I phoned and gave order over the phone on a Friday. I was told if I paid extra for next day delivery I should get it Monday. As I needed by Tuesday, I paid to make extra sure it came. When it had not arrived by the following Friday, I phones and was told I should have been told it would not be despatched till the Wednesday so would not be delivered till Thursday. Even so this was now Friday and still not delivered. So I was wrongly advised by Dan who took the order. I said I would not have paid the next day delivery if it would take a week and was told they would refund my extra postage as I did not get the service. Even if it was dispatched on Wednesday should have had it Thursday. Hate to say do not think the person I was chasing on the Friday was even bothered as he said he would refund the extra postage and over a week later has not happened. I know that things can go wrong but not to advice correctly or carry out what they have said is really poor and will put me off from ordering again. Pity as I have used several times and also recommended to others.”

Helpful Report

Posted 2 years ago

Hi Yousuf, Thank you for the review, feedback always helps to make improvements. If a colleague makes a commitment they are entitled to see the whole order through i.e. in this case my colleague should have ensured the order left on time for delivery Monday, if this was not possible a phone call is ideally done to inform the customer. I can only apologized for the mishap. I appreciate this is all in hindsight, however going forward if you do decide to order with us, we will ensure the items leave on a timely manner. My sincere apologies for the inconvenience we have caused yourself. Kind regards, WLED

Posted 2 years ago

“Very Good!!”

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Posted 2 years ago

Hi Mark, Thank you for leaving a review. Kind regards, WLED

Posted 2 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews