Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,074 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,074 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been off the internet so time and am not aware what i have been charged. You delivered a box of eight bulbs but there were ten indicated on the ticked inside.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your review. I am sorry to hear that there were missing items on your delivery. Please contact us on 01163214120 to get this resolved and a further two bulbs sent out to you. Kind regards, WLED

Posted 2 years ago

“They sent out the wrong bulbs. And then I sent them an email explaining the problem. My new bulbs arrived quickly and with no fuss at all. I will use them again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I am sorry about the wrong bulbs being sent out to you however I am glad we resolved the issue with the correct bulbs being shipped out to you. Kind regards, WLED

Posted 2 years ago

“Excellent service and advice. Will definitely recommend”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Prompt delivery, good coms. Not fitted lights yet but appear OK.”

Helpful Report

Posted 2 years ago

Hi mark, Thank you for your review. If there is anything else we can do please get in touch. Kind regards, WLED

Posted 2 years ago

“It works. Unfortunately it was damaged insomuch as it arrived distorted and kinked in a couple of places. I was able to re-shape it and fit it though.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for your review. I apologise for the damage that has happened when the parcel is in transit to you. If this ever happens again please contact us as we will get a replacement sent straight out to you. Kind regards, WLED

Posted 2 years ago

“I ordered 2 light panels for my art studio but they arrived damaged. Louis in customer services was very helpful and got replacements sent immediately. There was a wee bit of miscommunication between us on how to dispose of the damaged lights but in the end this was also resolved to my satisfaction - he was very helpful and reached out to speak to me after a couple of emails, which I really appreciated. I always say I don’t judge a company on what goes wrong but on how they tackle that problem and put it right. Now the lights have been installed they are perfect and exactly what I wanted for the space. My husband is now envious of the quality of light in my art studio and is looking at getting something similar for his home office. Thank you for all your help Louis!”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you for your review. Your feedback is greatly appreciated. Although the panel arrived damaged in transit, I am glad that we were able to resolve the issue with replacements being sent out right away. I am pleased to hear that you are happy with the products and would like to purchase more. If there is anything else I can do for you please do get in touch. Kind regards, WLED

Posted 2 years ago

“Orered two LED tube replacements for failed fluorescent tubes. Easy to order, and dispatched promptly. One arrived broken, the other was fine and used to replace one failed fluorescent. contacted customer service, who arranged a replacement, which also arrived broken. Contacted customer service again and a further replacement was dispatched, which also arrived broken. Shout out to Wholesale LED Lights customer services for their response and quick refund, after a short telephone discussion. Would still buy from Wholesale LED Lights on the basis of their great customer service. (We agreed that the broken tubes were most likely an issue with the courier.)”

Helpful Report

Posted 2 years ago

Hi Geoff, Thank you for your review. I apologise for the continuous issue you have with damages that occurred while on route to you. I will be having this looked into a lot further so decrease and illuminate this issue. If there is anything we can do for going forward please do get in touch. Kind regards, WLED

Posted 2 years ago

“excellent service - good product - fair pricing.... this is the second time I've ordered form you and your staff have been excellent both times as I needed help. Well done.”

Helpful Report

Posted 2 years ago

Hi Peter, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Bulbs are good. The delivery was really fast. Thank you”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you for your review. The feedback you have given is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Very abrupt and rude web chat when I reported some of the lights were faulty and just disappeared apparently he had a call to take according to an email I received after”

Helpful Report

Posted 2 years ago

Hi Stuart, Thank you for your review and bringing this to my attention. I apologise for the treatment you received while on our live chat forum. I can see that when the email was sent to you the situation was explained however that still does not excuse it. If there is anything else we can do for you please do get in touch. Kind regards, WLED

Posted 2 years ago

“First time using this company. I was pretty happy with the sales as well as the support. My order, which was part custom lengths, was delivered the next day, despite me ordering after midday. I had a little issue re setup. One staff member called Andy I think, helped a ton, said if I was still stuck, speak to a chap called Vish. Vish talked me through the setup and diagnose the issue I was having. I installed the lights at a customers house, she couldn't be happier.”

Helpful Report

Posted 2 years ago

Hi Zuber, Thank you for your review. I am pleased to hear and see that you are not only pleased with the service but also the product. We are always available to resolve and help with any issues that customers may have. If there is anything else we can do for you feel free to get directly in touch. Kind regards, WLED

Posted 2 years ago

“All very good from original order to receiving order.”

Helpful Report

Posted 2 years ago

Hi, Thank for leaving us a five star review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Excellent customer service and product knowledge, prompt delivery, first class quality”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for your review. The feedback you have given is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Paid for priority. Parcel got lost by fedex and was late being sent by supplier means I have had to deal with very unhappy customer. Considering rgbw track lights have 15 year warranty this is second set for sane job and late being dispatched even though paid extra. Not good at all.”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you for bringing this to my attention. I apologise that were unaware that our strip lights take a few days in production as they have to be cut the desired length for your order. In regards to FedEx losing the parcel I can only apologise on their behalf for this. If there is anything else we can do for you please get in touch. Kind regards, WLED

Posted 2 years ago

“Too bright for my needs burt an excellent item .”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your review. Give us a ring on 01163214120 and we can find something that is more suited to what you need. However overall I am please that you are happy with the products Kind regards, WLED

Posted 2 years ago

“Great product great service. Would use again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“Ordered the wrong size to begin with, my fault. The service department were brilliant, sorted out which size I actually needed, issued a returns note and exchanged the bulbs. The correct size bulbs are great, really pleased.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“I had ordered some lights. I received a email to say they were going to be late. After that I had received 2 more e mails saying the same. i had been offered a upgrade and as I wanted to put my wax light back on. I said yes. I would like to thank you for keeping in touch with me and letting me know what was happening. I will be ordering of you again, also I will be telling people to order from you. Once again thank you so much. For keeping in contact with me.”

Helpful Report

Posted 2 years ago

Hi Maureen, Thank you for your review. I am pleased that we excelled and kept you informed every step of the way. If there is anything else we can do for you please do not hesitate to get in touch. Kind regards, WLED

Posted 2 years ago

“Good Wuality Lights”

Helpful Report

Posted 2 years ago

Hi Ajay, Thank you for your review. Your feedback is greatly appreciated. Kind regards, WLED

Posted 2 years ago

“If a product is not in stock, customers should be told. When a replacement was ordered and was marked as urgent then not sent out, that's poor. Good arrived too late to do the job...”

Helpful Report

Posted 2 years ago

Hi Dan, Thank you for your review and bringing this to my attention. I apologise for the miscommunication in regards to the products and not getting the order out to you in time. If there is anything we can do going forward please do get directly in touch Kind regards, WLED

Posted 2 years ago

Wholesale LED Lights is rated 4.4 based on 5,074 reviews