Wheelfreedom Reviews

4.9 Rating 2,378 Reviews
100 %
of reviewers recommend Wheelfreedom
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
Very good customer service with polite and friendly staff. Very straight forward procedure . Will definitely use again if needed
Helpful Report
Posted 8 years ago
I would have given an overall rating of 5 stars but for one issue. When the wheelchair was collected, I was given a window of 9am - 5pm and they were unable/unwilling to even make things easier by phoning me when they were within (say) an hour away. They were willing to collect the bulky box from my porch but, as I had a dislocated shoulder and a broken bone in my foot, getting it there took some arranging! This is something you should look into for future customers.
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Posted 8 years ago
The wheelchairs that we hired were really very good quality. They were well maintained and lightweight. They were easy to move around. Delivery and collection were reliable and well organised. However even though I thought the weekly cost was very reasonable the price shot up because of the extra costs like delivery.
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Posted 8 years ago
The ability to rent this equipment for two weeks was fantastic. The vehicle offered my brother in law great mobility. The vehicle fitted into our car trunk too! One item was that the vehicle failed to operate from time to time for no reason at all which was somewhat frustrating. So it's important to make sure vehicles are reliable
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Posted 8 years ago
I found the personnel helpful and friendly when i needed to hire a powerchair. I Needed my existing chair checked for faults and even though they didn't deal with my make of chair wheelfreedom took it in for an overall check anyway. I would definitely recommend these guys as its local for me and they want to help you when things go wrong.
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Posted 8 years ago
Excellent product. Communication regarding delivery & collection excellent. Only thing I can comment on, is, the instructions for repacking. It requests the straps be secured. Being disabled, this is not an easy task, especially when no able body around to assist. Also their delivery driver needs to have some Customer Relation Training. Most unfriendly, but the driver who collected was cheerful & very helpful with regard to the strap securing. Would certainly use Wheelfreedom again.
Helpful Report
Posted 8 years ago
Dear Mr Hansen, Thank you for your brilliant feedback. We have spoken to the courier company with regards to your delivery and they have apologised and we can say this is not their usual standard. The courier company do require the item to be boxed as they cannot risk it damaging other items, they are a door to door courier service and their policies advise their staff not to disturb the packages as they are not insured to. Thank you for your feedback with regards to your packaging we are looking into methods of making this more suitable for all of our customers. Warm Regards, Carmelita The Wheelfreedom Team
Posted 8 years ago
It was really easy to order and the staff were helpful and knowledgable about the wheelchairs. Delivery and collection went smoothly. There were some bent screws on the power wheel but it still worked well. I would recommend Wheelfreedom to friends and anyone going on a cruise that needs a wheelchair.
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Posted 8 years ago
The wheelchair was excellent and the service prompt, efficient and simple. My only reservation is that it is quite expensive if you only want the wheelchair for a week, but I understand the reasons,
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Posted 8 years ago
Good service; freindly staff; easy to organise drop of and pick up; chair was in excellent condition and suitable was purpose.
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Posted 8 years ago
Was deliverd on the date set picked up when arranged the staff over the phone were very helpful .
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Posted 8 years ago
The collection and delivery service are superb and they are very quick to deliver within 24 hours so that part of the experience was very good - what was not good is that if you have got a broken limb and you are left to interpret the instructions to put the scooter together which took us about four hours - I was in agony the entire time - the directions were not clear at all and had I not had my daughter home from university then I would have NEVER been able to put together the scooter in a million years. The plastic handles came off very easily which could disrupt your balance when scootering and if you don't have good balance and a very smooth surface on which to operate (scooters don't really DO sidewalks and uneven surfaces which are lethal) the scooter trips up and I went flying over the handle bars once at East Croydon station - would not recommend for anyone over say 55 who wasn't fit and didn't have very good balance. The positive thing is that I could not have commuted to work for 10 weeks without it but you have to be on the ball and alert to use it for commuting - also the police tried to ticket me once on the train platform as one is not allowed to use anything like a scooter with wheels on the platform and when he asked me to get off of it and walk it like other cyclists.... I looked him pretty stern in the eye and said "ah, duh, I can't walk officer, which is WHY I'm on a scooter in the first place - my foot is broken duh" and he backed off right away as I continued.
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Posted 9 years ago
Equipment arrived when promised and in good condition!!
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Posted 9 years ago
Box in which wheelchair was shipped not strong enough - part of chair had broken through the cardboard and this made it very difficult to remove from box. Wheelchair was new and so rather stiff in parts to assemble. Otherwise wheelchair was excellent - very comfortable and exactly what we needed. Good response from customer services. Will be happy to use again and recommend.
Helpful Report
Posted 9 years ago
Delivery was prompt and during the time agreed. Collection was a little difficult as I had to stay in all day with a collection time of between 9 am and 5pm. also woukd like to query an additional charge of £25 on top of the £50 already paid. Please advise.
Helpful Report
Posted 9 years ago
Dear Jennifer, Thank you for your positive feedback. Please be advised that the £25.00 payment was to cover weeks 3 and 4, as the wheelchair was collected within the 3rd week we have refunded you £12.50 to reflect the unused week of hire. This refund was processed upon the wheelchairs return to us and will reflect within four working days back onto the original method of payment. Please feel free to contact us if you have any further questions.
Posted 9 years ago
Delivery and collection went fine and it was very easy to place order online. The wheelchair we hired was good for short trips on even ground - harder work on steep hill with uneven pavement. But overall fine for our purposes. The orthopeadic leg trolley - a good idea, but just wasn't safe to use in my house with hard wood floors and linoleum in the kitchen where there was no resistance/breaking from the flooring and as no break on the trolley it slipped about dangerously. Either that or I don't have enough muscle in my upper leg to control it properly.
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Posted 9 years ago
Thank you for helping us through a very difficult time with my sisters illness and a special thanks to the Irish girl in the office (sorry i didn't get your name) but especially (hope i spell this right) Rashid who went the extra mile and made a lot of good decisions on his own, well done... Happy Christmas to you all..Patrick McMenamin
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Posted 9 years ago
My wife found the wheelfreedom device an almost ideal way to achieve mobility around our home whilst recovering from a broken heel to such an extent that I was obliged to fit it with a bicycle bell to announce her sudden arrivals.
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Posted 9 years ago
Hi Thought being part of the NHS and ask to support "Wheels of Freedom," that "Wheels of Freedom would support NHS staff!
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Posted 9 years ago
The service was excellent on all levels. The knee trolley was very useful although great care needs to be taken when using it over and between different floor surfaces within the house eg. From carpets / rugs/ tiles / laminates as it can be rather skittish.
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Posted 9 years ago
Service & wheelchair were good. The only complaint I have is that the seat on my wheelchair was not pulled taut so there was a sag in the seat that made my posture even worse & very uncomfortable
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Posted 9 years ago
Wheelfreedom is rated 4.9 based on 2,378 reviews