Wheelfreedom Reviews

4.9 Rating 2,378 Reviews
100 %
of reviewers recommend Wheelfreedom
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
One of the reasons forv5 stars, and the main one, is that there is little to tell. At every stage of the hire of the (used Pride Colt) scooter, throughout the 3 years of the contract, the staff at wheelfreedom went out of their way to ensure everything went smoothly, and it did. They were patient when I got the odd missed payment, and prompt when the only fault was a duff charger, which was replaced immediately! I would recommend them to anyone. Allan.
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Posted 1 year ago
Happy with the whole process, good communication and well organised delivery and collection of the hire wheelchair. Very helpful on the phone when I had a query
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Posted 1 year ago
Excellent customer service.
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Posted 1 year ago
Excellent, courteous, friendly, reliable, professional, are some adjectives to describe Wheel Freedom and their team. I can always depend on them for an excellent all round affordable service. Thank you Wheel Freedom
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Posted 1 year ago
Prompt delivery and very good service
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Posted 1 year ago
I have just returned my wheelchair which proved to be an excellent choice as it was lightweight and compact. I found it comfortable to use. Was very impressed with prompt and easy delivery and collection service.
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Posted 1 year ago
A really good service. So kind and easy to deal with, and a fair charging structure.
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Posted 1 year ago
Really impressed with this company, its service and the wheelchair I rented. I broke my leg and ankle and was non weight bearing for 6 weeks. Before having the wheelchair I was helpless! Prompt delivery and collection, all very straightforward.
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Posted 1 year ago
I was very impressed by all aspects of Wheelfreedom's service. Contact was easy , friendly and efficient. A new wheelchair arrived before midday the day after my order, and payment went through without a hitch. The chair was perfect for my needs. Collection was just as smooth. I can recommend their service very highly.
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Posted 1 year ago
Fantastic, prompt service. Phone was answered after a couple of rings ( rare with many companies nowadays) Wheelchair was excellent and delivered and collected on time . Would definitely recommend Wheelfreedom
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Posted 1 year ago
My husband and I came in yesterday to look at a powerchair for myself. We'd been searching the internet and decided it was best to look at and sit in one before I made (for us) a significant investment. We called on Tuesday and were advised to call on Wednesday to book, which we did. We arrived a bit early and were greeted by Jess who took us to the chairs and was clearly very knowledgeable about the type of chairs I was looking at. I am a very large lady and was really anxious about finding something that would fit my weight bracket. Jess handled this with so much care and discretion. We were with her for over an hour and she went through so many options but didn't once try to sell me something that I wasn't in need of (like one of the chairs that are more suited to extended use every day). Every question my husband and I had were answered, clearly, professionally, with kindness and patience. We had no intention of actually buying a chair yesterday - we were going to look and then order one online due to the price difference, but Jess made me feel so included, that I mattered and we both felt that she actually cared. It was purely down to her that I did buy the Motion foldaline Trekker (in Silver) even though I'd found it online much, much cheaper (Healthcare pro £2250 + 10% off if you sign up to their emails, and the same offer from Complete Care). Jess was a fantastic ambassador for your company and honestly if I ever need anything disability related I'll be coming direct to yourselves, purely because of the experience yesterday. Buying a wheelchair has been a difficult decision for me as I've always strived to not being in a chair, but she "got it" and worked around the positives etc. She knew about issues with trains, about shoulder discomfort using a scooter and pain using crutches. We don't know if you have a "You're a brilliant employee" award or something, but someone needs to recognise how brilliant Jess is at making buying disabled things not all about the disability. I'd have posted this on your site under reviews, but I couldn't find it anywhere. Thank you for reading, and thank you Jess
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Posted 1 year ago
If all supplier gave the same exemplary service we have received from Wheelfreedom the world would benefit greatly. From the initial telephone conversation to the collection of the chair we received polite and efficient service. Thankyou.
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Posted 1 year ago
At a very stressful time I contacted Wheelfreedom to hire a wheelchair. I can honestly say every step of the way was clear, straightforward, and they did what they said they would. Absolutely no issues. Returning was just as easy. I highly recommend.
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Posted 1 year ago
I was very greatful they were there to deliver my wheelchair next day during COVID-19 it was very easy to return thankyou wheelfreedom
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Posted 1 year ago
I was very greatful they were there to deliver my wheelchair next day during COVID-19 it was very easy to return thankyou wheelfreedom
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Posted 1 year ago
Excellent service, friendly and efficient staff, would definitely recommend
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Posted 1 year ago
Quick, efficient. helpful on the phone, delivered and collected quickly. Second time we have used them would highly recommend.
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Posted 1 year ago
Quick easy helpful. You never think it will be you that needs a chair, but it was and Wheelfreedom was an excellent company to deal with. Very helpful whe you did not really know what you wanted, but the process was very easily handled by your competent lady on the phone, I cannot thank her and your company enough. Susan Macey
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Posted 1 year ago
We ordered a child size 2 wheelchair from Wheelfreedom and it was delivered the next day and collected quickly following the end of use. It was in a cardboard box with full instructions and tools. Very clean and looked well looked after. My son found the chair very comfortable and easy to get in and out of.
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Posted 1 year ago
I rented a wheelchair from Wheelfreedom and found the staff I spoke to on the phone really helpful and very friendly. The Breezy chair was quite basic but did the job. It was comfortable and easy to collapse for car travel. Delivery and collection were both very easy to organise and I really appreciated that I was able to get the chair so quickly.
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Posted 1 year ago
Wheelfreedom is rated 4.9 based on 2,378 reviews