Wheelfreedom Reviews

4.9 Rating 2,378 Reviews
100 %
of reviewers recommend Wheelfreedom
Read Wheelfreedom Reviews
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
Amazing customer service, made a very stressful situation much easier to deal with. Great communication & super quick delivery. Can't thank you enough. xx
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Posted 8 months ago
I found the process of having to short term hire a wheelchair through Wheelfreedom seamless, from information on the website to the customer service from order to arranging the return collection. I was astounded that we received next day for both delivery and collection which is fantastic customer service and a credit to the company to give 1st class service. I would like to add I had no knowledge of the service or the company until I had to get a wheelchair quickly when my husband was discharged from hospital following a stroke. Could not recommend highly enough
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Posted 8 months ago
Jess was extremely friendly and helpful in hiring my active chair. She helped me to fit a front wheel, adjusted the chair and was very informative. Great customer service and a great product.
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Posted 9 months ago
At a time when we needed help after I had an accident Wheelfreedom came to our aid, I do not think I have ever had such good customer service and such exceptional help, everything was so easy and everything happened on the dates and times they quoted. We are indebted to you, Thank You.
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Posted 9 months ago
Excellent customer service,. Easy to book chair on telephone. Wheelchair arrived on the day chosen. It was two or three hours after expected but that was down to the courier.it was fine for us. Good quality chair, easy to set up and use.
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Posted 9 months ago
Excellent service excellent equipment delivered to my door and collected at prearranged time. Who could ask for better service. Thank you wheelfreedom.j
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Posted 9 months ago
We hired a Wheelchair from Wheelfreedom for my wife as we due to fly to Berlin for a holiday with Friends. Wheelfreedom delivered our wheelchair when requested and collected it too with absolutely no hassle. The Wheelchair looked brand new, and was very light weight to move around.
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Posted 9 months ago
Great company to deal with. Professional, friendly and very knowledgeable. They gave a range of chairs and quickly understood my needs and supplied a comfortable, lightweight, functional wheelchair. Thank you so much all.
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Posted 9 months ago
The service was really great. Keep up the good work!
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Posted 9 months ago
I was absolutely delighted with the service I received! Debbie was very efficient on the phone and extremely fast in replying to emails and it all worked out brilliantly. The wheelchair comes in a compact box, which is easy to store and unpacking/packing and unfolding/folding was really easy - also for wheelchair novices like me. My mother was visiting from abroad and without the wheelchair we would not have managed our "programme" - which included a visit to Ladies Day at Royal Ascot! Obviously with a slightly spruced-up version of the wheelchair!
Wheelfreedom 5 star review on 3rd July 2023
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Posted 9 months ago
It was such a smoth process to hire the wheelchair! Easy to use website, great customer service on the phone for quieries and payment, convenient courier delivery, and the rolling agreement gave us full flexibility to keep it as long as we needed it. Would deflitely recommend Wheelfreedom.
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Posted 9 months ago
Hired a wheelchair . Fab service on phone Arrived , nicely packed. Good wheelchair. Return was so easy, picked up as requested Email from company saying wheelchair back at company. Job done. Would definitely used this company again
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Posted 9 months ago
Great service. Lightweight transportable chair delivery and collection very easy
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Posted 10 months ago
Fantastic smooth service. A lovely staff member helped me book a wheelchair to rent for my elderly mother. Everything happened as it was planned. The delivery and return couldn’t have been easier. Very impressed with the service.
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Posted 10 months ago
Wheelfreedom is a very professional and helpful company to deal with. I went on holiday and left tne scooter keys at home. Kelly at Wheelfreedom contacted the manufacturer, identified that they had a spare key and agreed with them that they would send the key to me for next day delivery via DPD. Just had notification that it will arrive tomorrow. Thank you very much Kelly and Wheelfreedom. I so appreciate it.
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Posted 10 months ago
The service I received from everyone at Wheelfreedom was superb. My request to hire a chair was dealt with quickly and without fuss. The engineer who delivered the chair was so pleasant and professional. Every area of this whole experience was way beyond what I expected. I would not hesitate to recommend them from the first point of contact to the chair being collected. This service is special.
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Posted 10 months ago
Friendly honest advice, from the initial phone call to the home visit to going to the showroom to choose the power chair to the delivery first rate no pressure even spoke about the negative to the one I was going to get.
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Posted 10 months ago
Excellent service, easy parking, great welcome with coffees, knowledgeable and very kind staff, amazing stock and help to vehicle with products. Great customer service Paul Thank you
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Posted 10 months ago
I recently needed to hire a lightweight wheelchair. From the first phone call to the wheelchair chair delivery the service was brilliant. Good telephone call outline all costs, delivery and returns. Called on the Thursday to arrange collection, was picked up next day. Highly recommended
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Posted 11 months ago
Very useful to be able to hire a wheelchair on short notice. Chair was fine but a bit difficult to get up and down curbs because of the stabilisers at the back. Fast delivery and no hassle pick up.
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Posted 11 months ago
Wheelfreedom is rated 4.9 based on 2,378 reviews