Wheelfreedom Reviews

4.9 Rating 2,377 Reviews
100 %
of reviewers recommend Wheelfreedom
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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 8th February 2024
Denise Mckinney
Wheelfreedom 5 star review on 22nd August 2023
Morag Tebbit
Wheelfreedom 5 star review on 3rd July 2023
Elisabeth Ehler
Wheelfreedom 5 star review on 16th November 2022
Jonathan Tranter
Wheelfreedom 5 star review on 24th October 2022
Gina Lloyd
Wheelfreedom 5 star review on 30th May 2022
Heidi Reilly
Wheelfreedom 5 star review on 18th May 2022
Barbara Stickland
14
Anonymous
Anonymous  // 01/01/2019
I wanted to express my gratitude and appreciation for the outstanding service provided by your company in crafting a wheelchair for my son. The entire experience, from the initial consultation to the final delivery, were as expected in every aspect. The quality of the wheelchair is very good, demonstrating the skill and dedication of the team. The customized features have significantly improved my son's comfort and mobility, making a positive impact on his daily life. I will not hesitate to recommend your services to others in need of quality mobility solutions.
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Posted 5 months ago
Very professional service - I rang 3x in total, firstly to order which was dealt with the super-efficiency; 1x at the end to return the wheelchair, I spoke to the same person. In the middle I rang to ask for an extra leg rest, they wanted me to call back, but when I said no, I am working they left a note for actioning on Monday and action was prompt. My only slight niggle was the strength required to tighten the leg rests with the Allen key. The leg rest came undone quite often when out and travelling over uneven surfaces.
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Posted 5 months ago
Quick and helpful service. Everything delivered and collected on time. Exactly what we needed at a challenging time.
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Posted 5 months ago
I've been a permanent wheelchair user since 1982 , but a broken leg added to woes earlier this year. I was delighted when we found WheelFreedom could supply us with a special wheelchair with elevated leg raiser for as long as I needed it. At a reasonable cost but also would deliver and collect too. Fantastic. A truly 21 st century Service. It came before 9am the next day and has been exactly what I needed to use while my leg healed. It's now been returned after nigh four months, collected without any problems. Thank you for an exemplary equipment rental service - invaluable to me on this occasion. Highly recommended for when you need special equipment quickly and conveniently. I'll certainly keep contact details and share with others
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Posted 5 months ago
The company was very easy to contact and deal with, the folding wheel chair arrived the next day and was exactly as described; excellent service
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Posted 5 months ago
Easy of rental. Prompt delivery. Excellent machine, excellent pickup and return. No Hassle from start to finish.
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Posted 5 months ago
It was very easy to phone and make a booking. The wheelchair for my 4year old granddaughter arrived the very next day, even though we live in Yorkshire. It was very clean and easy to fold up. It fitted in the boot of my small car, with the parcel shelf removed My granddaughter was delighted with it and it proved so useful for getting her to school and going out and about at the weekend, whilst her leg was broken. Once she was better, returning the chair was also extremely easy to arrange. The lady I spoke to on the phone was so helpful. I would really recommend this company to anyone requiring the temporary use of wheelchair. I had tried to find a child's wheelchair locally, but no-one had one, so it was great to be able to organise one so quickly and easily over the phone.
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Posted 5 months ago
great quick friendly service, from ordering to returning. We hired a wheelchair for a few months while our son recovered from major surgery.
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Posted 5 months ago
I hired a wheelchair to help with my 89 year old father’s mobility issues. Despite him telling me he did not need it, a wheelchair made our lives so much better and we got out much more. The wheelchair itself came in great condition with clear instructions for use. Any time I rang up for advice I spoke to super helpful and friendly call handlers. After renting a wheelchair for a number of weeks, at what I consider to be a reasonable rate, I now know what to look for when we buy one. So thank you.
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Posted 5 months ago
I phoned wheel freedom requiring a foldable lightweight wheelchair and it arrived very quickly. The service was efficient and the customer service was friendly and professional. The cost was reasonable, covering any service issues. Once I had finished with the chair, it was picked up promptly. I would highly recommend.
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Posted 5 months ago
We need a wheelchair with a leg support, for a short-term loan, as my wife's existing one couldn't be configured that way. Our local NHS services couldn't work out how to supply one so we turned to the web for hirers. We found Wheelfreedom extremely helpful and were able to supply a model we were familiar with. The chair arrived promptly with excellent instructions and was easy to configure for my wife's use. Many thanks.
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Posted 5 months ago
Excellent service, very helpful and wheelchair was delivered by 11.00am the next morning, collection was arranged easily and wheelchair picked up with no hassle, would definitely recommend
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Posted 6 months ago
Nice professional friendly service,including delivery and collection.I dont hesitate in recommending them.
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Posted 6 months ago
Wheelchair ordered for 2 weeks. Friendly and helpful telephone order. Good quick delivery. The chair we ordered was perfect- light and easy to push and easy to pack into the car. Arrived in safe packaging with full instructions. The wheelchair was in excellent condition and clean. We would definately recommend Wheelfreedom.
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Posted 6 months ago
Friendly service, very understanding, very helpful , speedy delivery and collection.
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Posted 6 months ago
What a wonderful idea. I needed a wheelchair for a few months following surgery. Everyone I spoke to was polite, friendly and very helpful. Fabulous service. Thank you to everyone. Gillian T.
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Posted 7 months ago
Absolutely excellent service. I rented a wheelchair for number of months. It arrived promptly and now that I no longer need it, it will be removed tomorrow. Everyone has been so helpful and professional and kind and knowledgeable about the wheelchairs .
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Posted 7 months ago
The service was outstanding. I ordered my rented wheelchair and it was delivered the next day. The foldable wheelchair was absolutely necessary when we went to see my daughter, son in law and 5 year old granddaughter.
Wheelfreedom 5 star review on 22nd August 2023
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Posted 7 months ago
Amazing customer service, made a very stressful situation much easier to deal with. Great communication & super quick delivery. Can't thank you enough. xx
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Posted 8 months ago
I found the process of having to short term hire a wheelchair through Wheelfreedom seamless, from information on the website to the customer service from order to arranging the return collection. I was astounded that we received next day for both delivery and collection which is fantastic customer service and a credit to the company to give 1st class service. I would like to add I had no knowledge of the service or the company until I had to get a wheelchair quickly when my husband was discharged from hospital following a stroke. Could not recommend highly enough
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Posted 8 months ago
Wheelfreedom is rated 4.9 based on 2,377 reviews