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Wild Wild Western Wear
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Amy Nisbet
0 reviews
GB
Rated 1 out of 5 stars
Awful experience, extremely bad customer service buy from someone else who cares for the customer don’t trust this store
Awful experience, extremely bad customer service and very rude.
I ordered a hat from this store (it was a gift for my husband) he is attending country2country in April 2024 with friends and I really wanted to surprise him with a hat to wear HOWEVER once it arrived it was too big so I returned it and informed the owner It was on its way exactly as I had received it in original box and packaging and used the courier she requested and I obviously paid for this postage.
Her email to me two days later was extremely abrupt and rude, she accused me of lying and said that my husband wore the hat (he couldn’t have it was much larger than his head!) and that the hat had a hair on it … (enough said really…) she also said she would send me more detailed images of the condition which she never did and without any more discussion she sent the hat back to me with my emails printed off to me (which was bizarre and silly and not really good for our carbon footprint)
Honestly if you are looking for a hat or something you are unsure on size please don’t not purchase from this store as you most likely won’t get your money returned to you.
I’m also left feeling hurt and accused for a situation that was complete rubbish and out of pocket … no partial refund was offered nor was an exchange out of keeping goodwill with a customer once the hat had been returned to them.
AVOID AT ALL COSTS
Also have a look at the Trustpilot reviews for this store with no response or care given shows true authenticity of this store”
“Dismal customer service. They will try their very best to wiggle out of any return or refund especially for defective accessories. Avoid at all costs. I elected to let them just keep my item for exchange because they wanted to charge me to return it. Absolutely awful company - do business elsewhere. Its safer.”
