Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.59

4.6 Rating 540 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed quite good but overall coverage not so fantastic?”

Helpful Report

Posted 2 days ago

Hi John, Thank you for providing your feedback. We're sorry to hear that you're not impressed with the coverage. Alex from our customer service team will give you a call shortly to help resolve this. Kind regards, The Wessex Internet Team

Posted 2 days ago

“Broadband speed download and upload is good. Customer service and advice not so good. WiFi range wasn't as good as previous provider with two rooms with no signal. Called Wessex and they said they could look at boosting the signal from the installed WiFi beacon - why not just do this at initial install?? Was originally advised that me current home phone would not work on Wessex and to get a VoIP compatible phone. I did this pre switch over so I was ready and had no break in service, at a cost of £70 for a new phone. When switch over day came, the new phone didn't work. Called Wessex to be told that I shouldn't have been advised to buy a VoIP phone as would not work and also that my current phone would not work. I ignored this, plugged my old phone in, and hey presto, it works fine...a lot of messing around and wrong advice for something that should have been straight forward.”

Helpful Report

Posted 6 days ago

Hi Mark, Thanks for your feedback. We're sorry to hear about the advice you've been given. We will investigate to make sure this doesn't happen again. Best wishes, The Wessex Internet Team

Posted 6 days ago

“Eventually after a few missed or late appointments we had the ground works done however we still haven't had them return to fix the cable to the building...... picture attached Instillation went smoothly, Staff all polite and fibre working well”

Helpful Report

Posted 4 months ago

Thank you for your feedback, Sarah. It’s great to hear that the installation went smoothly and the fibre is working well. We’re very sorry that the cable has not been fixed to the building. This has been raised with our Customer Support Team, and they will be in touch shortly to arrange for this to be resolved. Kind regards, The Wessex Internet team

Posted 4 months ago

“It’s ok, TBH I thought with fibre I’d get full strength service all the time which I haven’t, but on the whole it’s been pretty reliable.”

Helpful Report

Posted 9 months ago

“The installation was done professionally and the quality of the service is good but their pricing is way out of line compared to their local competitor Jurassic Fibre.”

Helpful Report

Posted 1 year ago

“Expensive for an average service.”

Helpful Report

Posted 1 year ago

Hi Sarah, we’re sorry to hear you think the service you receive from us is only average. Please give our customer support team a call on 0333 240 7997 or email us at info@wessexintent.com and we will do our best to help with any issues you’re experiencing. Many thanks, The Wessex Internet Team

Posted 1 year ago

“Really, really appreciate having fibre broadband but very expensive. Staff really helpful but messages were not passed on between different parts of the company. I had to make people aware of things. Hole at bordering field edge where external cable spliced to connect to house fibre cable still not filled in.”

Helpful Report

Posted 1 year ago

“After a lengthy and stressful experience, computer and 'phone are now satisfactory. At present I can see no benefit in having switched from Plusnet to Wessex; in fact monthly costs have increased. However , time will tell.”

Helpful Report

Posted 2 years ago

Hi Fred, We're sorry to hear you have not had a very positive experience so far. A member of the team has reached out to you via email, however, after completing a speed test directly from your router we can see you are achieving faster than advertised speeds. If you do have any further questions please feel free to contact us on 0333 240 7997 or respond to our email. Many thanks, The Wessex Internet Team.

Posted 2 years ago

“We thought we would receive a home visit prior to installation to discuss where the fibre would come into our house. This didn’t happen, just a sudden phone call that the crew would be arriving that afternoon. Crew took it to nearest point at the back of our house. Then another crew came 2 days later to put equipment into the house, but because there had been no previous discussion about the best place for it to go, the second crew were limited to the length of cable they had. Then over the weekend we did not have the internet at all for several hours because of a technical issue!!!! So the jury is out at present as to Wessex’s ability to provide a really good service.”

Helpful Report

Posted 2 years ago

Hi Sue, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you soon and we will ensure you receive a far more positive experience going forward. Kind regards, The Wessex Internet Team.

Posted 2 years ago

“It keeps cutting out, so I have to keep reconnecting. And on the smart TV, programmes sometimes "hang". Very annoying.”

Helpful Report

Posted 2 years ago

Hi Jane, Sorry to hear you have been experiencing these issues. A member of our customer support team will be in touch shortly. Kind regards, The Wessex Internet Team

Posted 2 years ago

“An improvement to the internet service pre that from Wessex BUT 1. The installation of the ‘Junction Box’ in one of my fields is not great with the soil infill surrounding it having collapsed 2. Whilst the internet speed to the main router is fine the distribution throughout the house is not good, indeed to get any distribution to all rooms in the house would require many many more hubs on the mesh network That said all of the personnel involved throughout the external and internal installation were professional, friendly, very helpful and a credit to Wessex Internet”

Helpful Report

Posted 2 years ago

Hi Peter, great to hear you've experienced an improvement to your internet and you are happy with the service provided by the team, but we're really sorry to hear about the issues you've raised. A member of our customer support team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you soon. Kind regards, The Wessex Internet Team

Posted 2 years ago

“The cable is good but the interface between office and field is well below par. B.Wessely”

Helpful Report

Posted 3 years ago

“No discernable improvement.”

Helpful Report

Posted 3 years ago

Hi Tony, we're really sorry to hear that you can't see an improvement in your service, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon. Kind regards, The WI Team

Posted 3 years ago

“BB speed is OK but not great. The costs are very high (more than double what we paid for BB supply to our previous property, 1.5 miles away). I guess this is because there are no other providers to this area at the moment. I hope that changes.”

Helpful Report

Posted 5 years ago

“Much better than BT, but not as good as hoped for.”

Helpful Report

Posted 5 years ago

“Better than BT but not quite such a good service as I expected. Sometimes it is quite slow.”

Helpful Report

Posted 5 years ago

“Good speed. Service is frequently down.”

Helpful Report

Posted 5 years ago

“Noticing that the service goes down ( frequently albeit for short periods of time around midnight /the early hours of the morning) Any ideas as to reason?”

Helpful Report

Posted 5 years ago

“It would be a lot better if we didn’t frequently get ‘buffering’ when viewing from the Internet.”

Helpful Report

Posted 5 years ago

“Bit disapointed to be honest dont really notice any difference”

Helpful Report

Posted 5 years ago

Wessex Internet is rated 4.6 based on 540 reviews