Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.58

4.6 Rating 519 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation experience as not good. I knew I would be out of the country during the planned installation. I delayed my departure for a meeting to plan but representative did not turn up.I left detailed instructions which they declared acceptable. I arranged for our cleaner to be available to let engineering to install. They decided that the planned installation site was unacceptable on grounds that access was restricted but went ahead and installed in an alternative site without any further contact with me. They asked my cleaner to sign off the installation which she did. This deprives me of some function. On my return I complained but was informed that I’d I wanted the media server relocated to a mutually acceptable site that I would have to pay for engineer’s time. They declared that my cleaning lady’s signature was evidence of my acceptance. I submit that the engineer should have aborted the installation rather than proceeding on his own initiative ( I was available by phone ). My cleaning lady is not an authorised signatory on my behalf. They should now correct this at no charge. Not a good start”

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Posted 5 years ago

“Your team really are exceptional. Those involved with the trenching, cabling and connection were all smiles and helpfulness. They agreed everything in advance when running cabling across our fields to reach neighbouring properties. They arrived on time and did exactly what they said they would, leaving minimal evidence that they had been here. Those in the office were very helpful with a couple of small questions and in the scheduling. Any email was answered virtually immediately. Impossible to single out any one team member as they were all so good. Why does the nation need BT when you could take it all over?”

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Posted 5 years ago

“At the moment it is very slow far worse than our previous provider.It might be early days for your system,but for us it is so frustrating and not the speeds we were led to believe we would be getting. The Hub tends to go blue I do not know whether this is normal or not.”

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Posted 1 year ago

Good afternoon. We’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we can get this resolved for you. Kind regards, The Wessex Internet Team.

Posted 1 year ago

“The installation was done professionally and the quality of the service is good but their pricing is way out of line compared to their local competitor Jurassic Fibre.”

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Posted 1 year ago

“Expensive for an average service.”

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Posted 1 year ago

Hi Sarah, we’re sorry to hear you think the service you receive from us is only average. Please give our customer support team a call on 0333 240 7997 or email us at info@wessexintent.com and we will do our best to help with any issues you’re experiencing. Many thanks, The Wessex Internet Team

Posted 1 year ago

“Communication was dreadful from day one. Installation a masterclass in rush and lack of information. Was sent a box to connect my ‘phone with all the wrong information including a link to a web page that didn’t exist. Billing information inconsistent and confusing. Connection currently stable and much better than BT. Don’t quote that last line out of context.”

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Posted 2 years ago

Hi Ben, we're really sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you soon. Kind regards, The Wessex Internet Team

Posted 2 years ago

“After a long wait for our connection, once Wessex were moving it was a very slick operation to connect us to the ststem. The guys on the ground were knowledgeable, enthusiastic and professional in what they did, made more difficult by Covid restrictions. We are delighted with our connection, having jumped from 1.8 Mbps (BT) to over 100 Mbps (WI). Thanks to you all.”

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Posted 3 years ago

“The Internet connection is a distinct improvement on our previous provider, measured by independent websites for upload and download speed and in practice probably saving up to a minute on large downloads for my work. The connection so far has proved more reliable: it used to drop fairly often and annoyingly in online meetings; this has not happened - so far. On the downside, Wessex were very vague about installation timetables and generally communicating and we are still waiting for them to repair something they broke during the installation.”

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Posted 3 years ago

Good morning, we're pleased that you are enjoying your new connection, but sorry to hear you're still waiting for something to be repaired. Our customer support team are looking in to this and will give you a call today. Kind regards, The WI Team

Posted 3 years ago

“Fast internet but loose connection from time to time.”

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Posted 4 years ago

“We are very satisfied and so pleased that we joined up with Wessex”

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Posted 4 years ago

“Only short coming was the difficulty in getting answers to questions from sales. One question I had I got three different answers. Overall though good responsive action leading up to installation. Engineer who carried out installation very good and helpful.”

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Posted 5 years ago

“Very slow and non existent in other rooms”

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Posted 5 years ago

Wessex Internet is rated 4.6 based on 519 reviews