Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.59

4.6 Rating 537 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 537 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am basically happy with the full fibre, the connection on my PC is a little slow but I think that is the age etc of the PC not the full fibre!”

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Posted 1 day ago

“Ground workers very good, office not so.”

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Posted 1 month ago

“Very pleased - so good to have their office staff available withing 30 seconds or so :-) long may it continue”

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Posted 1 month ago

“Excellent infrastructure into our small village. Very amenable workforce at every stage and could be a little flexible about routing as long as I took on routing the cable inside my own home (normally they will terminate at the external wall, and my server room is in the middle of the house). Speeds are very close to advertised, about 220mbps down and 120mbps up. A little shy of the 250 advertised, but hard to complain when it's this fast. Good latency (around 10-13ms) too. Only reason for 4 stars is the install was 3 months delayed from the initial quote, and was going to be 5 months delayed had I not complained and asked to cancel. Suddenly it was in the following week! Also, no IPv6, if that matters to you (I would hope as a new network, they would be thinking to the not-too-distant future with implementing IPv6 now and not retrofitting later - time will tell). I've been with Zen Internet for years who are miles ahead of most ISPs, so I've probably been spoilt in this regard. Overall, I wouldn't hesitate to recommend Wessex Internet, and they're doing a great service installing this infrastructure.”

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Posted 2 months ago

“Working fine but could it have a booster for garden”

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Posted 2 months ago

“Very pleased with the work and helpful approach of the connection and installation teams - and the quality of internet connection finally provided. Our only grumble would be the very long delays - well outside the timescales promised and without any updates or communication - between first signing up and eventually receiving the service. Nonetheless, a service worth waiting for.”

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Posted 4 months ago

“We have only been connected for a couple of months and so far so good. We have only had to reboot a couple of times but this may be due to our internal boosters / power blip. The stability is so much better than before. The test will come with how easy it is to get a live person on the line on going when needed and if you call back when you say you will. So far so good. All the best to you all.”

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Posted 6 months ago

“I have recently moved to Wessex Internet. It is about the same speed as I had with BT. All your staff on the phone are very helpful.”

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Posted 7 months ago

“Wessex arrived rather later than promised and there was a quickly resolved issue with our telephone No. transfer. But for these Wessex would deserve a 5-star rating.”

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Posted 8 months ago

“Good connection, but expensive. Very helpful and kind staff.”

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Posted 9 months ago

“Great now it is up and running. Only one thing stopped me giving 5* rating - lack of communication between teams - I had BT broadband before, taken by wires to my computer upstairs. The Wessex router was put downstairs due to the configuration of my house and I didn't know that I would need a wireless USB adapter for everything to work until the very nice final man came to connect me.”

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Posted 1 year ago

“took a while to get me connected but happy with service provided they have left a bit of a mess when they had to dig electric cable trench to cabinet, needs some surface stone to tidy job up”

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Posted 1 year ago

“In the initial stages the office were not good at getting back to one with asked information. Ground crew were magnificent likewise the engineers- since going live have had good speeds and I am delighted - on line billing all very simple,”

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Posted 1 year ago

“Very tidy and efficient connecting us up and explaining system to us. Very helpful when BT were being useless at transferring our old number . System is all up and running now.”

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Posted 1 year ago

“Quite often very good”

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Posted 1 year ago

“As a village community champion, I have worked long and hard to get Chilmark, Wilts, connected to fast fibre broadband. Technically the work has gone well and I am pleased with my connection which has proved pretty reliable, but communications with Wessex Internet over community relations have been very difficult and have broken down in recent months. This matter has now been raised to CEO Wessex Internet by the Chairman of Chilmark Parish Council. Wessex Internet needs to fundamentally review how it works with local communities to avoid broken promises and very poor communications.”

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Posted 1 year ago

“Great fibre”

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Posted 1 year ago

“All the personnel I have dealt with, whether on the phone or with the installation team, have been helpful and friendly. The switch over from BT has been fairly painless and so far I have no regrets. ultimately I now have speeds I would never achieve with BT.”

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Posted 1 year ago

“Everything was put in on the day as they said it would be done and they were very efficient and I am having a little bit of trouble with the phone which I will phone phone you about and speak to you because I don’t really understand it all the only thing was the bringing them all in with the singers killed all my grass along the line and then a lot of the gravel that they had to go under they didn’t straighten it afterwards and I nearly fell because I tripped over a bit that I couldn’t see but apart from that we’re okay”

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Posted 1 year ago

“took a while, got there in the end. Did not understand why a multiplicity of people were needed to finish the installation (three visits)”

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Posted 1 year ago

Wessex Internet is rated 4.6 based on 537 reviews