Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.58

4.6 Rating 519 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Speeds and good WiFi, only had the fibre for about a month and all has been good since installation. Engineer that set us up was very helpful too as are the staff when phoned.”

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Posted 1 month ago

“Fabulous speed and coverage throughout our old house. We have several mobile and gaming devices and even when all uses at the same time, the connection and speed is amazing. Very very happy we chose Wessex Internet”

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Posted 1 month ago

“TBH I'm not really impressed. We had a number of delays and missed appointments. We eventually get it set-up and were getting 10% of the promised speed. I'm quite technical so did some troubleshooting and showed them a resolution. The installer only gave me half of the router package. No progress so I spent £100+ getting the other half and it fixed my speed. They still weren't able to provide the actual speed we paid for so reduced my package, but didn't refund for the equipment, mis-sold package, etc. They said they would come back to me but never did. The connection is proving to be unreliable too. It frequently goes down in the evening, typically only for 5-10 minutes, but when I'm on a video call or streaming that's a huge issue.”

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Posted 1 month ago

“Ground workers very good, office not so.”

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Posted 1 month ago

“Very pleased - so good to have their office staff available withing 30 seconds or so :-) long may it continue”

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Posted 1 month ago

“Good communications for installations and so far the broadband has met all our needs”

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Posted 1 month ago

“Very plesant workmen very helpfull and generaly a very good service”

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Posted 1 month ago

“Excellent friendly service”

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Posted 2 months ago

“Excellent service, very good communication throughout, tidy workers. The quality of Internet is excellent”

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Posted 2 months ago

“Excellent infrastructure into our small village. Very amenable workforce at every stage and could be a little flexible about routing as long as I took on routing the cable inside my own home (normally they will terminate at the external wall, and my server room is in the middle of the house). Speeds are very close to advertised, about 220mbps down and 120mbps up. A little shy of the 250 advertised, but hard to complain when it's this fast. Good latency (around 10-13ms) too. Only reason for 4 stars is the install was 3 months delayed from the initial quote, and was going to be 5 months delayed had I not complained and asked to cancel. Suddenly it was in the following week! Also, no IPv6, if that matters to you (I would hope as a new network, they would be thinking to the not-too-distant future with implementing IPv6 now and not retrofitting later - time will tell). I've been with Zen Internet for years who are miles ahead of most ISPs, so I've probably been spoilt in this regard. Overall, I wouldn't hesitate to recommend Wessex Internet, and they're doing a great service installing this infrastructure.”

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Posted 2 months ago

“Very impressed with the way connection was carried out and internet speed we now receive”

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Posted 2 months ago

“Line was put in 6 months ago, connected 2 months ago disconnected 2 months ago. What a sad service!!!!”

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Posted 2 months ago

Hi Mark, Thank you for your feedback. We’re sorry to hear about the issues you have experienced. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team

Posted 2 months ago

“Very good and efficient personalised service.”

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Posted 2 months ago

“Working fine but could it have a booster for garden”

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Posted 2 months ago

“I have not been connected to full fibre and have not had any information after several attempts to get a date”

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Posted 2 months ago

Hi Rob, Thank you for your feedback. We’re sorry to hear that you are yet to be connected. A member of our Customer Support team will be in touch with you shortly and hopefully we'll be able to get this swiftly resolved for you. Kind regards, The Wessex Internet Team.

Posted 2 months ago

“We did have to wait some months between the installation of fibre to our property and actual connection to the internet but when it actually took place the connection process was straightforward and carried out efficiently. The after sales service was very friendly and responsive, ensuring that we have complete domestic coverage.”

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Posted 4 months ago

“We have found the staff and the service very good indeed thank you”

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Posted 4 months ago

“Very efficient service”

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Posted 4 months ago

“Eventually after a few missed or late appointments we had the ground works done however we still haven't had them return to fix the cable to the building...... picture attached Instillation went smoothly, Staff all polite and fibre working well”

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Posted 4 months ago

Thank you for your feedback, Sarah. It’s great to hear that the installation went smoothly and the fibre is working well. We’re very sorry that the cable has not been fixed to the building. This has been raised with our Customer Support Team, and they will be in touch shortly to arrange for this to be resolved. Kind regards, The Wessex Internet team

Posted 4 months ago

“Very pleased with the work and helpful approach of the connection and installation teams - and the quality of internet connection finally provided. Our only grumble would be the very long delays - well outside the timescales promised and without any updates or communication - between first signing up and eventually receiving the service. Nonetheless, a service worth waiting for.”

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Posted 4 months ago

Wessex Internet is rated 4.6 based on 519 reviews