Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.58

4.6 Rating 519 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 519 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

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“Slick installation in a timely manner of fibre broadband to our business with speeds of 100mb/s. No complaints, well done.”

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Posted 2 years ago

“I expected around 100mps as demonstrated on connection. In reality, I’m only getting around 45. A massive improvement on previous broadband but I still get occasional buffering on downloading films/catch-up etc. I am also surprised to be using up my allowance in first 3 weeks of use. I had 4GB of usage with previous provider and never got anywhere near 4GB in a month. I have used catch-up marginally more, but have been surprised how quickly I seem to have used my allowance. Overall a huge improvement but slightly underwhelmed at usage and download speed.”

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Posted 2 years ago

Hi Nick, we're pleased to hear you’ve seen a massive improvement with your broadband service, but we’re sorry to hear you’ve not been experiencing the speeds you expected. A member of our customer support team will be in touch with you shortly to see if we can rectify this for you. Kind regards, The Wessex Internet Team

Posted 2 years ago

“The system was installed professionally and with very polite tradesmen. Speed as advertised and no issues to date.”

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Posted 2 years ago

“We have a little way to go leaving BT, but Wessex Internet is certainly proving to be a significantly better service.”

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Posted 2 years ago

“Prompt and efficient service. Both stages of the installation were undertaken on the days promised by friendly, helpful and efficient staff. Highly recommended.”

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Posted 2 years ago

“A great improvement on the “service” provided by BT. The installation process was smooth and without incident too. We’re very pleased to be with Wessex Internet.”

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Posted 2 years ago

“point of contact information was not passed on to field operatives, therefore water pipes were severed, in more than one place. The operatives did not check that all was well before they left and it was very fortunate that we realized that stock had no water. we have incurred a water bill that is higher than normal as we are on a water meter. There was a long time delay from field and garden installation to having it installed, which would have been more acetable if we were kept informed, instead we had to keep chasing for an update. we are still incurring a bad reception on the tv for bbc 1 and 2 which we believe is a bad connection but when we have questioned this with customer services we were told flatly it was nothing to do with them and refused to send an engineer to check it. As the fault is still happening we are taking steps to get our own engineer in to correct this problem. We are disappointed with the service.”

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Posted 2 years ago

Hi Jonathan, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you shortly to see if we can rectify all of these issues. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“Excellent level of communication. Easy to access advice. The throughput of paperwork was well organised and the actual installation was swift and neat. Well done Wessex!”

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Posted 2 years ago

“Excellent service! Delighted.”

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Posted 2 years ago

“Wessex Internet installed FTTP to my business in the last week and now we get upwards of 300Mbps download and 200Mbps upload. They are a very friendly and helpful company. The fibre cable was laid without problem and terminated exactly as I wanted.”

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Posted 2 years ago

“prompt courteous and knowledgeable everything works and some good new features”

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Posted 2 years ago

“Two issues. One, there was absolutely no visibility on whether they would actually set up a network in the area, when they would do the work and when they would light you up. This means it is impossible to work out how to dovetail finishing your existing broadband contract. Due to a separate one-off factor on top, again due to Wessex, I have been left with an 18 month contract with Vodafone running alongside Wessex, and I believe that if Wessex had communicated better, I need not have been left quite so out of pocket. Second, the installation process was fairly chaotic. No timescales given, different teams visit at different times, whenever happens to suit them. Having said all that, now the broadband is up and running it is excellent. The customer service, once installed, is very good indeed. There is no doubt that Wessex is a brilliant company and we are really pleased with the broadband, but it would have been so much better if they could have given some visibility/managed expectations surrounding whether the project would go ahead and when.”

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Posted 2 years ago

Good afternoon, we’re delighted to hear you’re happy with your broadband connection now it has been installed. We’re sorry to hear about the issues you’ve experienced with our process. We need enough homes and businesses to sign up in a village to make the project possible, and unfortunately this can take some time. But we will pass on your feedback to the relevant departments and please do get in touch if we can help you any further. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Very pleased with the Internet, it does what you said it would. However, I opted to also change my telephone as my BT connection was so bad and, unfortunately, it took you from 23rd November, when I installed the first box until 6th December, when an engineer came to my house, for the problem ( the phone cord socket) to be corrected. Since I had in the interim received another box for the phone with another unserviceable phone cord socket, I am concerned that you are buying and supplying goods which are not fit for purpose; the engineer knew exactly what the problem was immediately and it took him less than 5 minutes to replace the unserviceable socket with one which works. This comment about your phone equipment is intended to be helpful, it is not a complaint. Overall your helpfulness and friendliness in dealing with me have been excellent and I would not hesitate to recommend the standard of your internet and phone (since yesterday!) although would have to put a caveat on the standard of phone equipment you are purchasing to send to your customers. Janet Howard”

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Posted 2 years ago

Hi Janet, we’re so pleased to hear you’re happy with your new broadband connection and you found our staff friendly and helpful. In regards to the telephone adapter, we received a batch of faulty adapters from our supplier, however this has now been rectified and all faulty units have been returned. Many thanks for your feedback. Kind regards, The Wessex Internet Team

Posted 2 years ago

“All things done as programmed. So far the internet connection provides all that waas promised.”

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Posted 2 years ago

“110mbs, easy installation and set-up - great”

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Posted 2 years ago

“An improvement to the internet service pre that from Wessex BUT 1. The installation of the ‘Junction Box’ in one of my fields is not great with the soil infill surrounding it having collapsed 2. Whilst the internet speed to the main router is fine the distribution throughout the house is not good, indeed to get any distribution to all rooms in the house would require many many more hubs on the mesh network That said all of the personnel involved throughout the external and internal installation were professional, friendly, very helpful and a credit to Wessex Internet”

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Posted 2 years ago

Hi Peter, great to hear you've experienced an improvement to your internet and you are happy with the service provided by the team, but we're really sorry to hear about the issues you've raised. A member of our customer support team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you soon. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Great service”

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Posted 2 years ago

“Mostly good considering we are so rural we have a good service with excellent speed”

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Posted 2 years ago

“Brilliant service, very nice engineer....just waiting for the house to be connected now! 🙂”

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Posted 2 years ago

Wessex Internet is rated 4.6 based on 519 reviews