Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.59

4.6 Rating 532 Reviews

91 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.6

Based on 532 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great installation team. Not used it for long but so far so good. Office team very helpful and responsive too.”

Helpful Report

Posted 1 year ago

“Review as a new customer: Both the ground works team and connection team were very professional, considerate and polite, minimised disruption as far as practical. Broadband speed and coverage are above minimum guaranteed service and to date, without interruption.”

Helpful Report

Posted 1 year ago

“Very helpful team, good customer service and support”

Helpful Report

Posted 1 year ago

“The whole installation process was very well and considerately carried out.”

Helpful Report

Posted 1 year ago

“Great now it is up and running. Only one thing stopped me giving 5* rating - lack of communication between teams - I had BT broadband before, taken by wires to my computer upstairs. The Wessex router was put downstairs due to the configuration of my house and I didn't know that I would need a wireless USB adapter for everything to work until the very nice final man came to connect me.”

Helpful Report

Posted 1 year ago

“All of your employees so far have been well trained and extremely polite and helpful. Our initial service has been a massive improvement on our past. Thank you Wessex Internet for coming to our rural community.”

Helpful Report

Posted 1 year ago

“At the moment it is very slow far worse than our previous provider.It might be early days for your system,but for us it is so frustrating and not the speeds we were led to believe we would be getting. The Hub tends to go blue I do not know whether this is normal or not.”

Helpful Report

Posted 1 year ago

Good afternoon. We’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we can get this resolved for you. Kind regards, The Wessex Internet Team.

Posted 1 year ago

“Installation done very quickly and professionally. Internet service fast - over 100 mB/s when first set up but dropped to around 30 mB/sec several weeks later. Still much better than the 1 mB/sec we had previously.”

Helpful Report

Posted 1 year ago

“Friendly, polite staff and excellent customer service. The Full Fibre 350 package is, as you'd expect, lightning quick!”

Helpful Report

Posted 1 year ago

“Quick to respond, turned up on time, worked in very heavy rain but still managed to leave everything clean. I was informed at every stage of the two stage fitting. First class staff and first class internet. Well I done team.”

Helpful Report

Posted 1 year ago

“Very personable and very efficient service.”

Helpful Report

Posted 1 year ago

“Fast Internet for the countryside. BT wouldn't listen so hopefully they will when customers desert them for this fast option.”

Helpful Report

Posted 1 year ago

“Really pleased. Highly responsive, very pleasant staff and it works. Marvellous.”

Helpful Report

Posted 1 year ago

“took a while to get me connected but happy with service provided they have left a bit of a mess when they had to dig electric cable trench to cabinet, needs some surface stone to tidy job up”

Helpful Report

Posted 1 year ago

“Installation and set up very straightforward as is billing. All very transparent and works as well as expected. Great team, polite and left no mess from either groundworks or indoors. Customer services first class, what more could anyone ask for with a service provider.”

Helpful Report

Posted 1 year ago

“In the initial stages the office were not good at getting back to one with asked information. Ground crew were magnificent likewise the engineers- since going live have had good speeds and I am delighted - on line billing all very simple,”