Can I say that I'm somewhat disappointed at the last switch you made on my behalf.
You told me that you had found a me a saving of £147.05 on my previous supplier, in reality I believe it's now costing me more.
I've been in touch with Igloo the supplier you recommended who initially quoted me A monthly charge of £77.27 which was based on the consumption figures of Electricity 3100 KWH and Gas 17000 KWH.
In less than a 12 month they are now telling me to increase my monthly payments to £132 a considerable increase on their original quote, stating that this was based on usage rates of electric 6590.4 KWH and Gas 18958 KWH.
My guess is they based their figures on information obtained from yourselves because I know they never received it from me. Why our electricity usage has doubled I don't know as with the increase in gas, considering we spent a large part of the summer and beginning of autumn away in our caravan.
Perhaps you could do some more searching and come up with someone less expensive..
Posted 2 weeks ago
Thanks for leaving us a review. I am sorry to hear your price has gone up with your new supplier.
If your energy usage goes up, the supplier will increase the bill to reflect this. They do this so you don't end up with a higher than expected bill at the end of the review period. We send across the usage figures that you put down on your application when you started with us.
If you wanted to discuss this further with us, we'd be happy to help out. Please can you get in touch either via phone on 0800 470 4700 or email us on email@example.com.
Thanks for leaving a review, we're sorry you have had this experience while using weflip.
So we can assist you further and resolve your query. Please can you get in touch either via phone on 0800 470 4700 or email us on firstname.lastname@example.org.
We’re available Mon – Fri, 9:00am – 5:30pm.
“My first time using Weflip will be the last. When the details of the recommended provider were provided, the monthly charge was £60 more expensive than my current provider. And this was one of the best deals in the recommended list. I have now begun the process to cancel switching.”
Posted 3 months ago
Thank you for taking the time to leave us a review.
When we switch you to a new deal, we always take exit fees into consideration. Please see our terms & conditions for this information.
Even though you would have been charged an exit fee, we will always ensure that you still have a saving of £50 or over.
We're sorry that it didn't work out for you this time.
If you want to speak to a member of the team, you can call us on 0800 470 4700 or emails us at email@example.com. We are available Monday - Friday, 9am - 6pm.
“Signed up and heard nothing but logged on again and went through the whole sign up thing again and get a switch price straight away!”
Posted 4 months ago
Thank you for taking time to leave us a great 5 star review.
We are glad to hear that we have managed to find you a great saving on your new deal.
However, we are sorry that you didn’t hear anything on your first flip. We would love to have a look into this further for you. Please could you get in touch with us directly on 0800 470 4700 or email us on firstname.lastname@example.org. Our team is available Mon – Fri, 9:00am – 6:00pm.
“Directed to company charging £19 when present company £16.52. Rubbish to cost me more.”
Posted 6 months ago
Thank you for leavings us a review.
We are sorry that you aren’t happy with the unit rate on your new deal that we have found you. A member of our customer service team has emailed you requesting further information in order to assist you.
“The first time I 'flipped' I saved money. This time I followed their recommendation and it is going to cost me money. Research after I 'flipped' revealed many other better/cheaper options so I probably wont be using again. That is their own fault”
Posted 8 months ago
Thank you for leaving us a review.
We are sorry that you think that the new flip is going to cost you more money. We would love to get to the bottom of this for you.
Please can you give us an email on email@example.com and one of our team members will be able to look into this for you.