Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Man bekommt weder eine Bestellbestätigung noch eine Rechnung geschickt wenn man bestellt. Die Ware war zwar relativ schnell da, aber ich habe lediglich vom Paketdienstleister DPD eine Nachricht bekommen dass mein Paket unterwegs ist. Als ich retourniert habe, wurden 4,99€ abgezogen von der Erstattung. Das hätte ich auch gerne vorher gewusst, man erfährt aber online weder über Versandkosten noch die Rückgabekosten. Mehr Transparenz und Infos zum Bestellvorgang wären hilfreich!”

Helpful Report

(WED2B) - Posted 1 year ago

Hallo, wir verstehen sehr, dass sie hierüber verärgert sind. In unsere Allgemeine Geschäftsbedingungen geben wir an das wir die Versandkosten nicht erstatten. Wir werden dies auf jedenfalls weiterleiten. Wenn sie dies mit uns weiter besprechen wollen, senden sie uns gerne eine E-Mail an kundenservice@wed2b.com Mit freundlichen Grüße, Wed2b

Posted 1 year ago

“Why would a company advertise the shop to be ‘no appointment necessary’ when you arrive and find the door locked and to be told you aren’t allowed in? A complete waste of time, petrol and effort. Totally disappointing and unbelievably poor customer service & attitude.”

Helpful Report

Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 1 year ago

“Zeer slechte winkel. het personeel kent niets van kledij. wij bestel daar 3 jurken op maat alles gaat goed. gaan we die halen zijn die allemaal 1 maat te klein. gaan we terug ja de fout licht niet bij ons. en daar is de kouse met af zegen ze. geen geld terug geen vervanging niets daar staan we dan. 350 € weg gegooit dus zeker geen aanrader”

Helpful Report

(WED2B Antwerp (BE)) - Posted 1 year ago

Het spijt ons te horen van uw recente ervaring in onze winkel, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf, en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd neemt om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neemt u alstublieft contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken. Beste wensen, WED2B

Posted 1 year ago

“I enquired last week about an appointment and was told appointments weren’t available and just to walk in. So after seeing lots of dresses I liked on the website, I set off for the Southampton store with high expectations. On arrival, I was left waiting for about 15 minutes whilst the girl behind the counter was hanging dresses up. She then came over and I asked to try some dresses on. I was old I could come and look but I couldn’t try any on as they had no time today. I said I would take a look and she showed me to some seats where she left me for a further 10 minutes which she hung up more dresses before taking me to my size section. I wasn’t able to take any dresses out the bag to look so felt quite deflated by this point as I couldn’t get a feel for the material or colour in a bag. I asked about when I could come in to try on. The lady showing me around (she did not share her name) told me that unless I was there first thing on a Saturday they wouldn’t have space for me on a weekend so in the week would be best which I can’t often do as I work in the week and live over an hour away. The whole process of advertising as ‘no appointments needed’ is not accurate or fair to those of us travelling to a store and has left me feeling totally deflated. Such a shame when wedding dress shopping should be exciting!”

Helpful Report

(WED2B Southampton) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“I arrived at wed 2 be with high expectations, I was greeted by a friendly young lady who said they were Really busy amd would check the wait time. She came back to inform me the wait time was 3 and a half hours! Could I come back at 3.30, unfortunately I was unable to as I had another appointment. So she said what about tomorrow unfortunately I live over an hour away from the shop and had arranged childcare for that day. This review is no reflection on the staff or store I visited but the whole process of advertising as no appointments ect as it left me totally deflated 😔. Maybe you could think of offering a certain amount of appointments per day and leaving the rest as walk-ins as when you have to travel a distance to one of your stores this doesn't help”

Helpful Report

Posted 1 year ago

We are sorry to read of your recent review, and we would like to look into this further. We do offer a walk in service, so brides can visit us at their convenience with their bridal parties but at weekends we can see longer wait times. Our Customer Care can advise the best time to visit, and we hope we can welcome you back to store. You can reach our Customer Care team via customercare@wed2b.com who will be more than happy to assist you, Kindest Regards wed2b

Posted 1 year ago

“1st time ever visiting a wedding dress shop.. Worst experience ever.. Waitted ages for assistance.. Shop was empty.. Was met with yes? No hello, no welcome... Just we're short staffed... Assistant told us if we saw a dress we liked, we have to buy it today... She insulted my daughters size and completely demoralised her. Much more to say.. But i would NEVER EVER recommend this shop in Bristol!!.... Customer service we're nice e through.”

Helpful Report

(WED2B Bristol) - Posted 1 year ago

Good evening, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“My experience at the Leeds and Hull store was awful. It was my second shop I tried and was so excited to attend on my own to make a big decision that made me happy. I was made to feel out of place for being a young bride and when I attended with a baby it was basically frowned upon for having to keep giving him a bottle, i know it is not ideal but it should not be made obvious. I was restricted to 3/4 dresses and was not allowed to look or pick any for my own? In the dressing room I also did not get offered a robe or anything to make myself covered and not feeling exposed which was not comfortable. You also should be made aware the hanger bag and protective box is at an extra cost! The returns and exchange policy was also not explained upon purchase which I also do not agree on. They have completely ruined my dress shopping experience. Would not want to go back.”

Helpful Report

(WED2B Hull) - Posted 1 year ago

Hi Ellie, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“I bought the LouLou veil and I’m afraid I’m disappointed. It’s looks nothing like it does online, it feels cheap and the packaging could of been a lot better since the postage is £4.99. The only good thing was it was delivered on time and the one hour time slot.”

Helpful Report

(WED2B) - Posted 1 year ago

We are sorry to hear you were not happy with your recent WED2B purchase, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met. We appreciate you taking the time to share this feedback. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your purchase and we will do our best to help. Best Wishes, WED2B

Posted 1 year ago

“If you work without appointment, you need to make sure that people are actually helped on the same day. I went to a store, and they told us to grab a coffee and wait... A few hours later we received a call that there was no more time, and we had to try again another time... I have something better to do than wait... If you do not have time, you should work with appointments! Also, we took a quick look inside the store, the amount of dresses in small sizes was also disappointing.”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share this feedback. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 1 year ago

“WED2B It was my 1st visit to look for a wedding dress The sales consultant talked for a good 30 to 45 mins about company and the way it worked. She never introduced herself or asked me and my friends names !!! She did bring a dress finally that she believed was right for me !!! I just wanted to look at some dresses for myself but I was told they don't really like brides doing that ? She added underskirts, belts, hair accessories and a veil, brides pj's and a brides dressing gown. I asked to look round for myself a 3 time I did tell the consultant I just wanted a Dress. Then I was told that if I was to take it home, I would have to buy a hanger and dress bag priced at £15.99 as otherwise it wasn't covered for a return or exchange. I decided to abort my mission! This Shop was not for me.”

Helpful Report

Posted 1 year ago

Hi, thank you for sharing your feedback, we understand that you are currently liaising with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“Returns policy and customer service are awful”

Helpful Report

(WED2B) - Posted 1 year ago

We are sorry to read your 1* review, and we hope we can help. If you would like to speak to the Customer Care team we are online until 10pm each day, you can reach us via customercare@wed2b.com or 0333 123 7494, Kindest Regards WED2B

Posted 1 year ago

“My bridal expert was so miserable and unfriendly, such a shame as other bridal experts in the shop seemed so lovely. Completely ruined my experience . Teri-lea was her name”

Helpful Report

(WED2B Milton Keynes) - Posted 1 year ago

Hi Katie, we are sorry to read your feedback following your visit to WED2B recently. Please be assured we will look into this, and our Customer Care team are available via customercare@wed2b.com if you need anything further, Kindest Regards WED2B

Posted 1 year ago

“Gisteren kocht ik een trouwjurk in jullie filiaal in Antwerpen. Ik dacht altijd dat het kopen van mijn trouwjurk een fijne ervaring zou zijn. Jammer genoeg houd ik hier een slechte herinnering aan over. Nadat ik me ingeschreven had, bleek dat mijn favorieten van op de website er niet waren, geen probleem dacht ik, ik vind vast wel iets, maar de verkoopster liet toen al blijken dat ik niets zou vinden en beter naar een andere winkel zou gaan. Want de stijl van die kleedjes had ze niet. Ze vroeg niet naar wat ik dan wel mooi vond, of welke elementen ik zeker zou willen. Uiteindelijk mocht ik dan toch wat passen ‘omdat ik er dan toch was…’ Ik kreeg de kans niet om door de rekken te gaan en dacht dat dit na het passen van die ene jurk die ik dan wel zou komen, maar het was duidelijk niet de bedoeling dat ikzelf nog eens langs de rekken passeerde. Kleren die mijn mama dan ging halen werden afgekeurd omdat ze te klein waren, maar ze heeft maar bij een kleed gekeken of het er in mijn maat was. Bij andere kleedjes zei ze zelf meteen ‘Ik wil wel gaan zien he, maar dat gaat uw kleed niet zijn…’ en na het passen van 4 jurken zat het er voor de verkoopster op. Ik kon beter weggaan, want ik kon geen beslissingen nemen… Ze wilde me liever niet in nog andere kleren helpen want ik maakte het mezelf moeilijk… Weer werd er geopperd dat ik beter wegging en er over nadacht (over wat dan juist? De twee kleedjes die te klein waren of het kleed dat ik niet mooi vond?). Ik weet van de pasrondes, maar ik was de enige bruid in de winkel… Ik voelde me allesbehalve een bruid. Na een paar opmerkingen dat ze alleen in de winkel stond en nog niet had kunnen eten en dat het moeilijk was alleen in de winkel te staan en nogmaals te zeggen dat ik beter even wegging, zonk de moed me in mijn schoenen. Hier stond ik dan, alleen met iemand die me niet echt wilde helpen. Ik ben dus vertrokken met een jurk (ik trouw dan ook binnen drie weken dus had er echt een nodig, wegens een operatie kon ik niet vroeger komen) en een enorm slecht gevoel. Ik ben thuis gekomen en ben meteen beginnen wenen. Wat was hier nu net gebeurd? De jurk (blush) die ik gekocht heb werd nog voorzien van commentaar ‘die verkoopt niet goed, die hangt hier morgen sowieso nog en als je voor de eerste keer trouwt dan trouw je toch in het wit?’ Ik ben enorm teleurgesteld. Dit was helemaal niet de ervaring die ik voor ogen had en ik hoop dat niemand dit nog hoeft mee te maken. Ik twijfel nu ook ontzettend erg over de keuze die ik gemaakt hebt, net omdat het zo’n slechte ervaring was.”

Helpful Report

(WED2B Antwerp (BE)) - Posted 1 year ago

Hi Kirsten, Het spijt ons te horen over uw recente ervaring in onze winkel in Antwerpen, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag zouden horen. We leggen de lat erg hoog voor onszelf, en het spijt ons te horen dat deze standaard niet gehaald werd tijdens uw meest recente bezoek bij ons. Wij waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat wij ons team kunnen helpen bij het corrigeren van deze problemen. Neem contact op met onze klantenservice op 08 005 9052 als u uw bezoek met ons verder wilt bespreken. Hartelijk dank. Liefs WED2B

Posted 1 year ago

“Went to the Rotherham branch on Sunday to pick my daughters wedding dress. There was a wait of an hour but we were told our fitting appointment would last up to an hour so that was fine. My daughter selected four dresses , all different styles so that she could decide which suited her best with a view to trying more on in the style she decided on. Unfortunately this didn’t happen because despite the website clearly stating you can try on as many dresses as you like she was told she could only try on four dresses even though we had only been in for about twenty minutes. What a ridiculous system !!!. Buying a wedding dress should be a special occasion. Having to decide on your dream dress after only being able to try on 4 is impossible. It’s a shame because there were some beautiful dresses and I’m sure my daughter would probably have bought one if she had been given the opportunity to choose.”

Helpful Report

(WED2B Rotherham) - Posted 1 year ago

Hi Jackie, We appreciate you taking the time to share this - we understand that our Customer Care Team have already been in touch regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we look forward to speaking with you. Kindest regards, WED2B

Posted 1 year ago

“We went to the Rotherham store today and were extremely dissapointed. Despite it saying on the website that you can try on as many dresses as you liked my daughter was told she could only try on 4 . This wasn’t made clear to us on arrival so she chose a selection to try and find the style she wanted with a view to then trying on some more but she wasn’t able to. What a ridiculous system. Buying a wedding dress should be a memorable occasion. You should be able to try on as many dresses as it takes until you find “The one””

Helpful Report

(WED2B Rotherham) - Posted 1 year ago

Hi Jackie, we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further, and we will try our best to support. Best wishes, WED2B

Posted 1 year ago

“Absolutely awful experience. Suckie was my advisor and felt the need to constantly repeat the fact that as I had a style in mind the company doesn’t go above a certain size and due to my usual dress size of uk14 I would need a 16 / 18. Ok get it didn’t need to be told 20 times. Also her main point was someone of my size doesn’t usually have the confidence to wear a sheath design …WTF….. anyway I couldn’t wait to leave. The idea of the shop is ok if you are desperate but you may find the dress of your dreams but not in the size you require also derby store seemed to be limited in the online styles available.”

Helpful Report

(WED2B Derby) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Absolutely awful experience. Suckie was my advisor and felt the need to constantly repeat the fact that as I had a style in mind the company doesn’t go above a certain size and due to my usual dress size of uk14 I would need a 16 / 18. Ok get it didn’t need to be told 20 times. Also her main point was someone of my size doesn’t usually have the confidence to wear a sheath design …WTF….. anyway I couldn’t wait to leave. The idea of the shop is ok if you are desperate but you may find the dress of your dreams but not in the size you require also derby store seemed to be limited in the online styles available.”

Helpful Report

(WED2B Derby) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“I visited wed2b in Belfast the customer service was the worst I have ever experienced. when I purchased my wedding dress that was £430, veil, belt, underskirt and head piece which were all separate. The lady came back with the receipt however did not have a price list against all the other items. I removed some of the items from my list however was not informed that I was charged for the wedding bag, box or hanger or if I wanted them. I was also informed stating by the employe” I just threw that bride pin in there for you” assuming it was free however I was charged for it but did not get the choice if I wanted it. things were put into my bill without being shown the receipt or being asked. It’s done in a way that makes you feel like these are included without charge. I returned my items the following day as found a dress more suitable. Firstly I was told that the veil that I had purchased was not in the box and they could not refund me however the box was unopened I was made to feel like I was making it up. I asked if she could check the box again and inside the dress bag however she refused and said that she already checked. I then asked to speak to the lady that was in that day which served me and I was informed I was not able to speak with her. I was told I had to wait for 24hrs for them to check the stock before being refunded. I decided to return to the store again as I was very upset and felt that I was being accused of lying or stealing. I asked for a refund on the hanger as I was aware that the bag and box was non refundable after looking online. I was told they can’t refund the hanger as there policy had changed and the website six months ago was not updated. I informed the lady that this was not my problem they chose not to update or inform there customers of the change of conditions. I received my refund however was told I would have to wait 45mins even though there was only one customer almost finished being served at the till. Whilst I removed the hanger out of the dress bag, the veil was inside. I never received an apology for her mistake when it is the employers responsibility when processing returns to check and after me even asking for the bag and box to be checked again I was informed abruptly that it was already checked. I also believed I bought a belt that for my dress however it was not in the box although I did not get charged for the belt if I had kept the dress and did not open the box until the morning of my wedding I would have only then realised that there was no belt. These small things can make a difference to a very special day. I would be very careful shopping here as there is so many hidden charges to your overall purchase that I was unaware of. And for a customer to be made feel they are lying about a veil that was in the bag after all with no apology is a disgrace and says allot about.”

Helpful Report

(WED2B Belfast) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“It was my first time wedding dress shopping, i had Linzi as my fitter, i didnt know what i wanted or what would suit me. Linzi was very unhelpful, i came with my Mam and Aunty to the appointment and they also had the same feelings. She was yawning throughout the appointment, unhelpful with styles and disinterested, i tried a couple of dresses on and stated i didnt like the fit, to be brought the same style again. Also she didnt fasten any of the dresses i tried on, all the way down as this ‘took too long’ for her. I felt rushed and feel as though she didnt want to be there, which in turn made me feel like rubbish. I actually asked her if she enjoyed her job as this didnt come across at all if she did. Linzi showed me one veil, no options for anything else. As i said it was my first time wedding dress shopping, i was excited and thought i would have had a very different experience. There was a lovely Yorkshire woman, who was alot more helpful and helped guide the rest of the appointment, i still look back at the appointment and felt to get a dress, not the experience i wanted to have wedding dress shopping.”

Helpful Report

(WED2B Gateshead) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“Visited Exeter store on Saturday, to hopefully pick the dream dress for my sister ,Very disappointed with the service. Her dresser was more interested in her Lunch break. We felt really rushed and were hoping to go to a second round of dresses , which we were happy to wait for , but our phone call never came so we gave up and got the next train home , only to get a voice call after the shop had closed, to say they couldn't see us today , very low stock and variety on Plus sizes dresses . Very disappointing day . Think it would be really good if you had appointments times , with walk ins if available.”

Helpful Report

(WED2B Exeter) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store Julie, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your sisters dream dress. Best wishes, WED2B

Posted 1 year ago

WED2B Reviews