Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“When I arrived, I was told that there would be a 3-4 hour wait to try on wedding dresses, which could be avoided if they had an appointment system. The wait would have been do-able, but when I showed pictures of dresses I’d seen on their website that I wanted to try on, they didn’t have any of them. Apparently they only get a random selection of dresses from the website, and only a few in random sizes. The website is misleading and seems as if all stores have all dresses. The website needs to be more transparent, as I had dragged multiple family members on a long drive, just to come away feeling disappointed and annoyed.”

Helpful Report

Posted 7 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 7 months ago

“If I could give 0 stars, I would. I turned up on a Saturday morning (around 10am) for my first ever wedding dress shopping experience! The door was locked and the manager was sweeping. She kindly opened the door and welcomed me in. Apart from her, there was one other worker, no one else in sight. We sat down and had the usual chat, what don't you like what do you like etc. I told her everything I didn't like and every I loved. She asked me what size I am, I said 10. She immediately told me I would need a size 14 or 16. I know bridal sizes are smaller (not that she explained that!) but I was extremely offended by this! She then said how I would not be allowed to look at the dresses or choose what would be pulled for me. How can I be expected to buy a dress when I'm not allowed to look at the ones available?! Anyone, first dress comes, it's everything I said I didn't like. The material, the style, the neckline. I told her I didn't like it and she asked me why. I said it's everything I said I didn't want. Second dress comes, exact same material, style just a different neckline. This is when she told me that because I was a size 14 there isn't many dresses I can try on. I'm not a size 14, I'm a size 10. I asked what size the dress was on the mannequin - size 12. I asked to try that on, knowing it may not do up completely. I was told they were not able to take them off the mannequin. Third dress came, I hated SO much and didn't even want to show the people I came with. The lady told me "it doesn’t matter what you think now, lets get their opinions first". I was never going to say yes to this dress and by this point I was extremely pissed off. Fourth dress came, more on the right lines but I wanted to try it on without the underskirt, I was told no. Fifth dress was ideal, I probably would have said to it at this point if there wasn't a foundation mark on it and a snag in the train. I asked what they would do about this if I said yes to it. Nothing as they're an off the peg store. Again, was never going to say yes to this dress. As we left, there were some beautiful dresses that caught my eye, as there was still no one else in the store at this point, I asked could I try one of them on? No was the answer as they were size 10/12 and wouldn't fit me. I left that store feeling like a plus sized woman (nothing wrong with being plus size but I struggle with my body image) and utterly ashamed that I had ever thought wedding dress shopping would be fun. We managed to book into a little boutique for after some lunch - they could not have been more helpful. I was allowed to look and touch the dresses, pick my own. The people I came with were allowed to pick as well. The lady there was putting size 8 dresses on me, just explaining that they wouldn't do up completely as they're not the right size - absolutely fine. She took dresses off mannequins for me, didn't once pressure me. And.. I haven't got an underskirt and not one mention of one was had. I bought my dress this day but not from WED2BE. WED2BE - the service I received from the Swansea shop on this day was utterly appalling. I will not be recommending you to anyone, ever. The way in which I was left to feel was absolutely shocking and you should be ashamed of ruining what should have been a delightful and enjoyable experience.”

Helpful Report

(WED2B Swansea) - Posted 8 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help in anyway we can. Best wishes, WED2B

Posted 8 months ago

“I telephoned ahead a few days before my visit and was assured that I would be able to look through the dresses and try on. No appointment needed. However when I arrived I was told there would be an hour and half wait before I would be able to look at dresses despite there being a sign on the door saying come through.”

Helpful Report

Posted 8 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 8 months ago

“Awful place!!”

Helpful Report

Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“Die Damen reden ständig, um einen davon zu überzeugen, dass sie schön und professionell sind. Sie sagen, dass sie alle Größen und alle Modelle haben, und wenn Sie nach einem Kleid suchen, das Ihnen gefällt, ist es einfach nicht dabei. Eigentlich eine sehr dürftige Auswahl an Kleidern.”

Helpful Report

(WED2B Bad Homburg (DE)) - Posted 9 months ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, WED2B

Posted 8 months ago

“My experience was disappointing from a dress sizing and style availability. The assistants where fab and very helpful. However when browsing all the dresses you offer on your website- styles like Rio, Niah and Tyra which REALLY captured my attention and seeing them in store only available (and made to ) a size 16 max is very disappointing as they are beautiful! Dresses in size 16+ are lovely if you want full ball gowns with corsets but if like myself you want soft crepe, satin or sheath like material it isn't available nor does it seem likely to be available in size 16+ in any of these styles I mentioned. I think the store, price point and your staff are great however more styles that you manufacture need to be inclusive of plus size and more available in Belfast. I will keep checking the website on the slim chance something changes or I find what I want elsewhere.”

Helpful Report

(WED2B Belfast) - Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“I went on a Saturday expecting it to be busy but it was actually pretty empty - I was pleasantly surprised about this. I had an idea of what I wanted and had scrolled aimlessly through the website to narrow down about 10 - 15 dresses which I loved, they didn’t have one of them or anything remotely similar. I’ve been to other bridal shops where you literally try on any size and they help fit it to you to at least get an idea of whether you like it or not, they were very narrow minded by size and would only let me try on the dresses that should be my size. It wasn’t a great experience and showed me that the service you get really does reflect the price of their dresses. Would not recommend to any friends getting married in the future.”

Helpful Report

Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“Went with my daughter in law to be, she had seen dresses she would have liked to try. Turned up sent away for an hour, came back non of the dresses she wanted to see were available and only 4 in her size! Not the best experience tbh couldn't recommend”

Helpful Report

Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“Not one to really complain about a store but I am deeply annoyed at my experience at wed2b. As this was this first shop I visited looking for my dress, obviously I was extremely nervous. I went to your Belfast store and was greeted by one worker. The shop was empty which I was excited about. Upon entering she took every detail of mine but didn’t introduce herself nor take measurements. She then explained the sizes of dresses and showed me the rails I could look at. The employee asked if I had dresses in mind and I showed her several I had saved on my phone. She told me none of them were in stock and that she didn’t know when they’d be in again. She kept saying “3 to 4 weeks” depending on what comes. This from the getgo was extremely disappointing. So, I decided to give it my best effort being the first time I went shopping. She then showed me dresses on the rails, much of which, looked identical to me. I selected a few which she showed and brought them to the dressing room. She didn’t help me pick ones based on my shape or her expert recommendations. The employee was very quiet during the appointment and didn’t reassure me at all on the process. We picked the first dress to try on which seemed to be several sizes too big. She didn’t fasten the dress to even make it fit my shape. After I took the dress off, she took more time reassembling the dress I just tried on back into its bag which i stood uncomfortable and topless in the dressing room. She didn’t offer to take it outside or even to move onto the next one. So I stood for a good 5 minutes waiting as she fixed the dress away. She then picked the other dress which she then persisted to squeeze on down my chest and hips. The dress was far too small. At this rate my experience was ruined and I’d given up altogether. I told her to stop pushing the dress down as it would be difficult getting it off. The girl had picked completely wrong sizes for me which made me feel even more uncomfortable. I ended up changing immediately and leaving the store. As this was my first time looking at dresses the experience was a complete shambles. There were barely any dresses to try and the lady that served me was not very helpful nor did she put me at ease. To me she was more concerned with keeping the dresses in the bags neatly than serving me. I’m so disappointed as I was so looking forward to buying my dress here. Having this horrible experience has completely put me off the store. I was also planning on bringing my flower girls to get their dresses in store, one of which is autistic and would find the whole thing daunting in itself, but I refuse to go back after the experience I had. I never write reviews or would go out of my way to complain about someone working hard at their job but in this instance the employee didn’t care about the customer she was more concerned with keeping the dresses in their bags. I would not recommend this being your first stop as a new to be bride. Really let down by this. Do better.”

Helpful Report

(WED2B Belfast) - Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“The team was extremely helpful and made this experience very relaxed, comfortable and enjoyable. Highly recommended.”

Helpful Report

(WED2B Surbiton) - Posted 10 months ago

Thank you so much Sarah, your recommendation is wonderful and we’re so pleased that our Surbiton team could help! I am sure that they will be over the moon to read this. Best wishes, WED2B

Posted 10 months ago

“I have just purchased the most beautiful dress today but coming to the transaction I have received the worst service. I’ve been told to pay for the hanger for the bag and for the Carrier bag, I asked for a plastic hanger which they didn’t have I felt I’ve been rushed making the transaction which they all cared about.”

Helpful Report

Posted 10 months ago

Hi Lamya, thank you for sharing your feedback, we understand that you are currently liaising with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We can confirm that all storage items and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We will continue to discuss this matter with you privately in order to come to a resolution. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 10 months ago

“Unfortunately, not the experience we expected - we had to walk away without my sister even trying on a single dress as it took so long. After 2 hours, we still had 2 other customers in front of us, Milton Keynes Manger needs training. We just had to walk away as it took so long - we actually managed to find other dresses online in the time we were waiting.”

Helpful Report

(WED2B Milton Keynes) - Posted 10 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 10 months ago

“Terrible service. The girls all have attitude! Clearly want to sell sell sell anything to anyone ...no care to actually help or understand your situation .. fake promises made... most dresses not great as worn 100000 of times and when you ask what they do with the marks .. they say 'should be able to sort it'. Ridiculous wait times.. when you have a look at dresses while waiting you are addressed with sit down...all they do is make you look yourself when they are available so no wonder the wait is years. I cant express how awful ..awful service was provided ... the company is let down by its staff more than the over worn dresses. Left this place disheartened and upset.”

Helpful Report

Posted 11 months ago

We are sorry to read your recent review, our wish is for every bride to have an amazing experience while visiting a wed2b store, and our flexible no appointment approach allows brides to visit is without constraints on timings. Our bridal gowns are sold off the peg, so if you fall in love - you can take home that same day. We release new dresses each week, and therefore dresses are not typically in store for long! Our bridal experts take great care to maintain the condition of the dresses, ensuring they're perfect for every bride. We would like to be in touch get more information from you in regard to your visit, to know which store and date you were with us so we can investigate your feedback. Our Customer Care team will be in touch via email with you today, Regards WED2B

Posted 11 months ago

“The lady told me the Hull store was open today at 10am. On my arrival after asking Amethyst to hold the gown for me, the store was closed. It was a two hour round trip. So you can tell I wasn’t best pleased.”

Helpful Report

(Customer Care) - Posted 11 months ago

We are so sorry to hear of your recent experience with our Customer Care Team, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met and the incorrect information was providied during your recent contact with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get back in touch with our Customer Care team at customercare@wed2b.com where we will do our best to assist further. Best wishes, WED2B

Posted 11 months ago

“I visited the Newquay store on 6/5/23. I chose the dresses I wanted to try on within 20 minutes and then had to wait another 25 minutes before we could try them on. The lady on the front desk tried to stall us during this time by asking about hair and accessories but because it was my first time trying on dresses I couldn't answer the questions. I would have rather she said there's only one consultant working today and she's with someone so it might be a bit of a wait. When the consultant was taking off my first dress she accidentally pulled on the band that she had put on my head and not taken off. I said "the band has been pulled out of my hair". She apologised and put me in the next dress. This time, the dress got caught on the small claw clip holding up the top part of my hair while she was pulling I said ow and she didn't stop. I informed her that she pulled on my hair and she apologised again. I took the hair clip out. When she was taking off the third dress, the zip got caught in my hair and I made sure to exclaim loud enough for her to hear me. Instead of stopping she pulled it out so I informed her she'd ripped out some of my hair. She said she wasn't having much luck with my hair today which made it feel like it was my fault. I didn't try the last dress on and left hurt and upset.”

Helpful Report

(WED2B Newquay) - Posted 11 months ago

Hi Georgia, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. We are very sorry to hear you did not enjoy your experience with us, our wish is for every bride to receive the 5 star service they deserve, it is very disappointing to hear that on this occasion, we have not met this expectation. We have reached out to you again by e-mail and hope we can come to a resolution regarding your recent experience at our store. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 11 months ago

“really rude lady who served me, made me feel uncomfortable in the dress that i wanted and made me feel as though i couldn’t pull off the dress due to being heavy chested.”

Helpful Report

Posted 11 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 11 months ago

“Travelled long distance to Leeds store. Didn't have to wait long but only allowed 4 dresses to try. Picked 4 and didn't like the first dress as was a short dress that was an odd length on my 5'1 frame. Assistant said If i didn't like the length of this dress there was no point trying on any others. Persuaded her to let me try one more but she made so much fuss that i left after trying 2 dressed and less than 20 mins empty handed and disillusioned. Then I tried the Bolton store but several hour wait to try a dress and hardly anything available in size 8. Wasted journey on both counts. Would be helpful if website told you where each dress is available.”

Helpful Report

(WED2B Leeds) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. You are welcome to reach out to the customer care team before your visit for a stock check to ensure there are options for you in store, we'd be happy to let you know where your favourite dresses are in stock. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“Terrible attitude from the manager at the Hinckley branch, although Matilda my assistant couldn't have been nicer to me-thank you Matilda. I was undecided on two dresses, but was definitely going to purchase one of them that day. Unfortunately because of the manager's impatience and bad attitude towards me, I walked out of the shop with neither. I'm glad to say however that I did in fact purchase a beautiful dress the same afternoon from Dresses 2 Impress U Leicester. I received a much better service from Shelly and couldn't be happier.”

Helpful Report

(WED2B Hinckley) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 1 year ago

“My sister is getting married and having 7 bridesmaids do a couple of days before we went with all of them we visited to check they had what we wanted rather than wasting anyone’s time on the day and we had the hell of a lovely girl and tried lots in so thought yes it’s worth the trip back as we were not from the area and felt it had more stock than the one closer to us. So we all drove and we’re all quite excited to go in and try on for cut , fit , colour etc etc to make sure they were all happy and after a bit we were almost at the point of choice made but my sister asked for a belt to just see what it would look like At this point the young assistant did give her a flower girls belt from the stand next to us but my sister just said ,no could I have one from the bridal side and put two fingers on top of each other and said about this thick to shoe what she would like Well we were all waiting for her to come back but my sister and myself were sat down on the sofa facing the mirror when the next thing we knew a tall lady came in and stood behind the sofa and asked , who is the bride ,, to which she replied me , The assistant (who we later found out was the manager ) started to go have a go and say how dare you talk to my staff in that way and how dare you call my staff this thick !!!! We could not believe it we really really could not ! My sister was upset and annoyed and said I’ve not said that the manager said her staff member was in floods of tears , We got the girls to get dressed and was leaving when my sister saw the girl and manager chatting and she told the girl she did not call her that but at this point the manager was just shaking her head at my sister as though to say just go and that was that Well I at this point had to tell the manager that I’m my opinion she had completely mismanaged the situation and maybe the best way would of been to ask the bride could she maybe spare a moment and afk the question away for everyone else but she did not care she was not interested and no matter what we said she did not believe or even want to know the truth We were all absolutely shocked and disappointed and disappointed I did tell her Sh had lost a large sale and I did say I was doing a review and again she just shook her head uninterested and did not care , did not care that she got it so wrong and the fact we were presumed in the wrong with no questions asked at all , 7 of us stood there waiting and not knowing where it had come from ! To say we would never go back into that branch is an understatement but as a company you need to address the manager and maybe offer her some customer service training as her own skills in this area are completely lacking”

Helpful Report

(WED2B Bolton) - Posted 1 year ago

Hi there, Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Please be assured that your review will be looked into internally and passed onto both our regional and training team so we can ensure we are providing our brides with the best customer service. Once again, we would like to thank you for sharing your thoughts on your experience, and we wish you all the best for your special day. Best wishes, WED2B

Posted 1 year ago

“In November we bought a dress in the Exeter shop. This weekend we went to a seamstress for adjustments only to find the inner corset would not fasten and clearly it was far too small. The assistant must have used the back lacing to hide this issue when it was tried on. I am furious and upset. Appalling practice.”

Helpful Report

(WED2B Exeter) - Posted 1 year ago

We are so sorry to hear of your recent experience in our Exeter store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com for us to investigate this further. Kindest Regards, WED2B

Posted 1 year ago

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