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WED2B Reviews

4.9 Rating 34,093 Reviews

98 %

of reviewers recommend WED2B

Company Reviews

About WED2B:

With bridal stores nationwide, open 7 days a week, our Bridal Consultants are always available to help you find the perfect style and fit. We don’t offer appointments! Browse & try on as many dresses as you wish without the need to book in advance & once you find the one you can purchase your dress on the day to take home. With dresses £699 and under (Excluding Platinum Edition) we are proud to offer beautiful and exclusive wedding dresses without the luxury price tag. We believe it’s the perfect marriage of quality, luxury & affordability!

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Phone:

0333 123 7494

Email:

customercare@wed2b.com

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WED2B 5 star review on 23rd April 2024

WED2B 5 star review on 22nd April 2024

WED2B 5 star review on 20th April 2024

WED2B 5 star review on 20th April 2024

WED2B 5 star review on 20th April 2024

WED2B 5 star review on 20th April 2024

Sophie Mcdermott

WED2B 5 star review on 15th April 2024

1867

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The staff were friendly & a nice selection of dresses. Items purchased were wrapped with carefully. I was disappointed about all the additional extras that were added on without asking for example dressing gown, pin badges etc. I had question what these were and ask for them to be removed. We were also not advised that everything that the dress comes in is chargeable on top - hangers dress bag, storage box. Basically, anything that is not what you try on is extra that nobody tells you about. If you're prepared before you go it doesn't take away the enjoyment & replace with shock when you come to pay.”

(WED2B Shirley) - Posted 5 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm that all storage items and accessories are all chargeable items and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 5 months ago

“Lovely staff and really helpful but was very disappointed that I could only try on 5 dresses as I went in thinking I could try on as many as I liked which is what it says on the website. I also only found this out when I was trying on my third dress so only had 2 left to pick and had to not try on one that I really wanted to.”

(WED2B Liverpool) - Posted 5 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 5 months ago

“Ik miste een beetje het enthousiasme van het personeel.. dit is toch een feest om voor je bruiloft een mooie jurk uit te zoeken verder alles goed geregeld!!”

(WED2B Geleen (NL)) - Posted 5 months ago

Het spijt ons te horen van uw recente ervaring in onze winkel, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag willen horen. We leggen de lat voor onszelf erg hoog en het spijt ons echt te horen dat deze lat niet is gehaald tijdens uw meest recente bezoek aan onze winkel. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op customercare@wed2b.com als u uw bezoek wilt bespreken en we zullen ons best doen om u te helpen uw droomjurk te vinden. Vriendelijke groeten, WED2B

Posted 5 months ago

“Ich habe nach kurzen Kleidern geschaut, leider gab es nur eins, ich habe auch einige lange Kleider anprobiert, leider nicht mein Geschmack. Gott sei dank hat mir das eine kurze zugesagt, sonst hätte ich weiter gesucht. Ich hätte allerdings nicht gedacht, dass die Zubehörteile so teuer sind. da hätte ich eine offenere Kommunikation besser gefunden. Natürlich hätte ich auch fragen können, aber möchte man bei der Brautkleidsuche bei jedem Teil nach dem Preis fragen? Ich habe erst später gesehen, das die Teile wie Unterrock und Gürtel nochmal echt teuer waren. Auch der Verkauf der Transportbox wurde mir als Paket mit diversem Inhalt verkauft, stand dann nachher doch alles einzeln auf der Rechnung. Hätte man mit Sicherheit auch einzeln kaufen können.”

(WED2B Frechen (DE)) - Posted 6 months ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Auf unserer Webseite finden Sie allerdings jedes von uns angebotene Ware auch mit dem dementsprechenden Preis, sodass eine Transparenz von Anfang an angestrebt ist. Mit freundlichen Grüßen, WED2B

Posted 6 months ago

“I went to the Hinckley store. Tayla the lady helping me choose a dress was fantastic. I'm not the best at describing what I wanted and had no idea what would suit me. She was very attentive and patient. The 4 dresses she picked out for me were nice but not me so she suggested that we look around and see if any of the dresses caught my eye to try on. This is where it went downhill. One of the other ladies followed us around the store checking the dresses we dared touch and look at (through the dress bags). My sister chose another 4 dresses for me to try on that deviated away from the style that I thought I wanted as that style hadn't worked for me with the previous dresses. The same lady that had followed us round then had the audacity to ask if I needed to try all of the dresses that we had picked out (4) as they were going to be a brides wedding dress one day. I'm going to be a bride, we did not just go there because we were bored! It completely ruined what was supposed to be a magical day, picking a wedding dress with my mum and sister. I was ready to walk out and spend my money elsewhere. Had it not been for Tayla's attentiveness I would have done. It turned out when the dresses were taken out of the dress bags, I did not like 2 of them, however it gave Tayla the opportunity to pick another dress that was absolutely perfect. I ended up buying that dress and all the extras. It's taken me a week to write my review as it still makes me angry that we were belittled by the one lady and followed round like shoplifters and has left a sour taste when I think about my dress. I am in 2 minds as to whether to return the dress as it just doesn't hold happy memories and I don't want it to taint my big day”

Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“Vlug en vriendelijk terechtgekunnen ,voor de jurk die ik voor ogen had en ook mijn jurk geworden is. Doch ik had toch ook graag de jurk zonder onderrok gepast, maar daar werd niet op ingegaan na 2 x vragen. Bij het kopen van de jurk werd enkel een box van 80 euro voorgesteld om de jurk mee te nemen inclusief handige en toffe extra's die ik eigenlijk niet gevraagd had. Als ik vraag naar welk alternatief er was om de jurk mee te nemen (zonder dat ik een extra aankoop moest doen) werd hier ook niet op ingegaan... Wellicht had ik met alternatief ook voor box of onderrok gekozen, maar ik heb geen andere keuze gekregen. Dit is het enige beetje jammer gevoel voor mij en bridsemade aan de overall wel positieve ervaring. Overall zou ik Wed2Be nog wel aanraden aan anderen.”

(WED2B Antwerp (BE)) - Posted 6 months ago

Het spijt ons zeer om te horen van jouw recente ervaring in onze winkel, als bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat wij graag horen. We hebben een zeer hoge standaard voor onszelf gesteld en het spijt ons echt om te horen dat tijdens jouw meest recente bezoek aan ons, niet aan de norm is voldaan. Wij stellen het op prijs dat je de tijd neemt om deze feedback met ons te delen, zodat we ons team kunnen helpen deze problemen op te lossen. Neem alstublieft contact op met ons klantenserviceteam op customercare@wed2b.com als u uw bezoek wilt bespreken. Wij wensen jou het allerbeste voor jou speciale dag. Beste wensen wed2b ❤️

Posted 6 months ago

“To begin with was not a pleasant experience, with over a 2hr wait. However once seen, Naomi was amazing and really listened to what I was asking, I came away with the dress I didn’t expect I would love.”

(WED2B Southampton) - Posted 7 months ago

Congratulations on finding your dream dress! It sounds as if our team has done an incredible job assisting you on your bridal journey. We will definitely pass along your lovely comments! However, we are so sorry to hear of your 2 hour wait time in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. We wish you all the very best for your big day. Wed2b

Posted 7 months ago

“This was my second visit to find the dress and I would have given a 5 star however I thought my second visit wasn't as good as the first and although I bought the dress after narrowing it down on the first visit where I had ran out of time, the second visit felt a bit more rushed and also a lot of dresses were sold out. The main thing that ruined my experience was the pushy sales at the end when you are about to purchase the dress. The Sales assistant does not break down the costs for you unless you ask a couple of times. I asked whether I could remove certain parts from the 'Package' and hangers but the sales assistant said ' I don't think I can let you leave with the dress without the hangers'...Honestly we were all shocked. If my wedding wasn't so soon I would have just left based on that comment as I was about to spend over £800 with them. I had already agreed to purchase the box and dress/ underskirt covers. They also said they would have to charge me for the cardboard hangers. Mental!”

(WED2B Bolton) - Posted 7 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm that all storage items and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 7 months ago

“De winkel voelde kwa sfeer kil en niet gezellig aan. Je kreeg niks te drinken of bubbels bij het kopen van een jurk. Erg jammer!!”

(WED2B Rotterdam (NL)) - Posted 8 months ago

Het spijt ons zo te horen van uw recente ervaring in onze winkel. Als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken en wij zullen ons best doen om u te helpen uw droomjurk te vinden. Met vriendelijke groeten, WED2B

Posted 8 months ago

“Hollie did a great job at finding my perfect dress! However, no transparency/breakdown of all costs, especially the essentials package! After review of receipt later, the further let down was that i was unable to return anything for a refund, exhange only!”

(WED2B Wednesbury) - Posted 8 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 8 months ago

“goeie service betreft de jurken en het helpen ermee en het uitzoeke, alleen jammer dat degene die ik mee had niet een kopje koffie of iets te drinken kregen ze hebben bijna 2.5 uur nog geen glas water gekregen”

WED2B 3 star review on 6th August 2023

(WED2B Zaandam (NL)) - Posted 8 months ago

Gefeliciteerd met het vinden van jouw droomjurk! Het spijt ons zo te horen van uw recente ervaring in onze winkel. Als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag horen. Wij stellen een zeer hoge norm voor onszelf en het spijt ons echt om te horen dat deze norm niet werd gehaald tijdens uw meest recente bezoek bij ons. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken en wij zullen ons best doen om u te helpen uw droomjurk te vinden. Met vriendelijke groeten, WED2B

Posted 8 months ago

“The peticoat I ordered wasn't the correct one but my appointment with the fitting service was out of date range to be returned 😕 shocking that I now can't return it”

(WED2B) - Posted 8 months ago

Hi Margaret, we are so sorry to hear of your recent experience at Wed2b, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met. We appreciate you taking the time to share this feedback. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss this and we will do our best to help. Best wishes, WED2B

Posted 8 months ago

“I had a really good experience in the fitting room finding my dress and enjoyed that part of my visit very much. However when I went to the till to pay for my dress its like all the friendliness went out the window. The staff turned very cold and I felt pressured to buy additional items, they were even adding things to the bill that I hadn't said I wanted and I had to ask them to take them off. I left feeling very upset and if I didn't love my dress so much I would have returned it. Was a disappointing end the day.”

(WED2B Gateshead) - Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“I love the customer service and I went it with a tight budget so tight that I couldn’t even afford the bag and box for the wedding dress, so I asked them to just give it to me in a plastic bag. If they could, but in the end I ended up with just a dress in my hand, I love the customer service service once again, I wish they could understand my financial needs and could not leave me with just dress without any cover.”

Posted 9 months ago

Your feedback is so important to us – thank you for sharing this! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 9 months ago

“Ontzettend vriendelijk geholpen, en er is een prachtige keuze aan jurken!”

(WED2B Antwerp (BE)) - Posted 9 months ago

Hartelijk dank voor uw vriendelijke recensie en voor uw bezoek! We wensen jullie het allerbeste voor jullie grote dag 💖 Beste wensen, WED2B

Posted 9 months ago

“Store well presented throughout Staff friendly and knowledgeable However you get what you pay for and thought fabric looked and felt cheap on all designs”

Posted 9 months ago

Hi Cat, thank you for sharing your feedback, the Customer Care Team have been in touch now regarding this matter, and we look forward to hearing from you. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 9 months ago

“The dress is lovely, however the sales assistant was rushing me and telling me that they had to rush as they had not yet had their lunch and we're getting in trouble. She was also really pushy when it came to accessories that I didn't want to purchase.”

(WED2B Bolton) - Posted 9 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 9 months ago

“Found the staff to be friendly and helpful but the extras we paid such as having to pay £10 for a bag to hang the dresses and the extra for earlier delivery is a bit much I think after paying all that money you could at least give us a complimentary bag to take the dresses home in”

(WED2B Middlesbrough) - Posted 10 months ago

Congratulations on finding your dream dress Julie! Your feedback is so important to us – thank you for sharing this. We can confirm the items that make up the storage package and accessories are all chargeable items and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We wish you all the best for your big day 💖 Best wishes, WED2B

Posted 10 months ago

“Tolle Beraterin im Store in Hannover-Garbsen und sehr zuvorkommende Beraterin in Hamburg! Beratung würde ich mit fünf Sternen bewerten. Einen Abzug der Sterne ist wie folgt begründet. Mein Favoritenkleid gab es in meinem Wohnort Hannover nicht in meiner Größe, aber dafür in Hamburg. Auf die Frage, ob das Kleid von Hamburg nach Hannover geordert werden konnte, gab es leider nur die Option dort selbst anzureisen. Hier finde ich muss der Service ausgebaut werden- jedes Versandhaus oder auch Kaufhaus vor Ort ist da sehr entgegengekommend und bestellt den gewünschten Artikel von Kaufhaus A nach B. Das sollte bei einer Kette mit zwölf Filialen unbedingt funktionieren. Hätte ich noch Zeit gehabt, dann hätte ich den Umstand des dort hinfahrens nicht gewählt , sondern auf das Kleid verzichtet und somit wäre Ihnen eine potentielle Kundin verloren gegangen.”

(WED2B Hamburg (DE)) - Posted 11 months ago

Vielen Dank für deine nette Bewertung und für deinem Besuch bei uns! Wir wünschen euch alles Gute für euren großen Tag 💖 Liebe Grüße, wed2b

Posted 11 months ago

“Big size dress”

(WED2B Antwerp (BE)) - Posted 11 months ago

Thank you for your kind review, and for coming to our shop! We wish you all the best for your big day 💖 Love, wed2b

Posted 11 months ago

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WED2B is rated 4.9 based on 34,093 reviews