Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“I did end up buying my wedding dress from WED2B however I found the the shop experience not very good. I dont mind waiting to try on dresses,however I waited 3hrs with no indication on how long it would be,in the waiting area you could not eat or drink and it was not at all comfortable.The staff member was very rude and when I did get to pick only 4 dresses to try on I felt rushed.The staff member assisting me with trying the dresses on was of no help whatsoever and hardly spoke and I felt the whole experience was not personal or special (as it should be). When I did purchase my dress the staff member changed her tune and was alot more polite.The whole experience was not how I envisioned buying my wedding dress.I think WED2B need to invest in some staff training.”

Helpful Report

(WED2B Manchester) - Posted 1 year ago

Congratulations on finding your perfect look – we are so thrilled for you! Your feedback is so important to us – thank you for sharing this. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. We also recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further.

Posted 1 year ago

“Wasn’t much variety of dresses available”

Helpful Report

(WED2B Liverpool) - Posted 1 year ago

Hi Chelsea, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. Here at wed2b, our limited edition dresses are sold off the peg, with no lengthy ordering times. Whilst this means that our stock is always subject to change and differs across the store network, our Customer Care Team will always be happy to check availability ahead of your visit. We appreciate you taking the time to share this feedback. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“I went to pick up bridesmaids dresses which had arrived in Exeter Wed2be we waited over an hour to get spoken to at the desk . Then when we did get since they made us wait another 30mins to sign for them and take them home this was a long wait to pick up something which had already been paid for .”

Helpful Report

(WED2B Exeter) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“I am a large woman so I knew getting a dress was going to be a difficult task. I was seen by Jaqueline. She knew my size and insisted on me trying a dress which was only 1 size bigger, it would do up so we quickly jumped to the next dress which was 4 sizes above my usual size. This looked terrible, it was too big, and it was the wrong style for my size. It then felt like we weren't welcome and were trying to be rushed out the door. We then insisted on trying on another dress which we liked on the hanger and was between the 2 sizes. She did not seem very happy about it but let us anyway. It was a corset back and Jaqueline would not pull it to tie it properly so that we could get an accurate viewing. She kept disappearing to see what other shops had my size and kept pushing for us to try one of them. We asked for a moment alone so that my mother could properly do up the dress and we did love it. We then wanted to try some accessories and it seemed that Jaqueline was grabbing the opposite of what we wanted. We did come away with that dress but our party did feel as though Jaqueline ruined our whole bridal shopping experience.”

Helpful Report

(WED2B Northampton) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“We were really excited about this trip but found the whole thing a bit of a let down really. We visited the Bristol store and were told there was a two hour wait to try on dresses, then we could pick only four to try on. Not necessarily a problem if those are the rules, but the website needs to be transparent about this, rather than boasting that no appointments are necessary and that you can try on 'as many dresses as you like', actually, you can try on four and then rejoin the queue to try on another four. Because the shop was so busy there wasn't time to choose another four and try. We waited around for two hours and when it came to trying on dresses I had a list on my phone of about twelve dresses I had seen on the website and added to my Wishlist. They didn't have a single one in stock which suprised me a little - I of course didn't expect them to have them all but I thought they might at least have a few. Nevertheless they had some really nice dresses in there I was excited to try on. The lady who helped me try them on was very nice but we were clearly being rushed out at the end. There was a dress I liked very much and wanted to try it on again with a longer veil, but she said there were 'other brides waiting' and there wasn't really time. This put me off buying the dress. I also noticed that some of the dresses had foundation and lipstick marks on the inside - again this isnt really their fault but it was a bit off putting. We were rushed out after an hour so really it was an appointment, as we were told when to turn up and when to leave. I understand that it's busy but the website implies a relaxed experience browsing dresses without the pressure of an expensive boutique. £600 to £700 is still a lot of money to spend on a single transaction and the customer service should reflect this. To be honest, most of these dresses are £700 - once you buy the hanger, dress box and wunderskirt they ask you to buy the prices aren't far off what an independent boutique might start at - you'd be better off going to them and feeling a bit special. Despite trying on a dress I really liked I wouldn't part with my money for it as I found the whole experience a bit disappointing.”

Helpful Report

(WED2B Bristol) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“De afspraak in de winkel was prettig en de medewerkster vriendelijk. Het was een prettige winkelervaring om de jurken te passen. Ik kocht een prachtige jurk, maar hij was een maat te groot. Volgens de medewerksters geen probleem om in te laten nemen. Ik ben naar mijn eigen coupeuse gegaan (ipv een van de lijst die je mee krijgt, die overigens ver weg zijn) voor onafhankelijk advies en zij vertelde me dat de jurk wel ingenomen kon worden maar dat de jurk er echt minder mooi van zou worden en het de jurk zou veranderen. (oa een zichtbare naad in het kant) Online had ik een review gelezen van een klant van Wed2B die deze ervaring ook daadwerkelijk gehad had (bij een coupeuse door Wed2B voorgesteld) en teleurgesteld was over hoe de jurk er na het vermaken uit zag. Omdat ik dit zonde vond van de prachtige jurk en het risico niet wilde nemen heb ik besloten de jurk terug te brengen, dit mag namelijk zonder opgaaf van reden binnen 14 dagen. Echter, de medewerksters laten aan alles weten dat ze dit met flinke tegenzin doen en gaan eerst een gesprek aan over de reden. Een erg onprettige ervaring, gezien ik het zelf natuurlijk ook al jammer vind. Wat daarnaast een beetje triest is, is dat je box waarin je de jurk mee naar huis neemt én de ongebruikte, nog opgevouwen hoes voor bij de jurk niet kunt retourneren. Volgens de winkel zijn beide items gebruikt (de hoes dus niet, want die is de box niet uit geweest) en kunnen daarom niet terug genomen worden. Ben je toch nog 45(!) euro kwijt, en zit je met een box en een hoes waar je niks aan hebt. Erg klantonvriendelijk. Ik ga nog op zoek naar een andere trouwjurk die beter past, maar niet meer bij deze winkel.”

Helpful Report

(WED2B Arnhem (NL)) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“On entry we were told it was more than an hours wait for bridal, which we were fine with so we asked if we could look around while we waited. The staff didn’t seem happy about it, but they let us. Less than 10 minutes later, another member of staff introduced herself as my consultant (the timings may have been a genuine mistake, but it left a bad taste like they had just been trying to get rid of me) and asked what I liked, I told her I was really in love with 2 WED2B dresses but I know neither were in store so I’d found 3 others and asked for her advice if there were any more similar to the others I’d liked online. We were taken to the bridesmaid fitting rooms as we couldn’t use the bridal fitting rooms because of my brother and son being with us (again it may just be policy, but this left a bad taste like I was less worthy of the bridal experience because I valued my brothers opinion and didn’t have alternative childcare for my baby). The consultant brought over 2 dresses that were nothing like the 3 I had selected or the 2 I had mentioned and in a much bigger size. I agreed to try one on and it was visibly far too big. I was told I could just get alterations, and they didn’t want to try me in a smaller dress in case I ripped it or it got damaged going on me (great way to boost my self-esteem). I wasn’t keen on the dress and explained all the reasons why (primarily the lace being so itchy it was unbearable). The consultant listened, told me I must remain in the dress while she found another, and went away to find an alternative and returned with a dress with the exact same lace. By this point, I felt unwanted, undeserving and not listened to - as well as quite literally wanting to claw my skin off to relieve the itching. I tried on 3-4 more dresses and they were all the same - itchy, not what I’d asked for or indicated I’d liked, and far too big. Eventually, the ladies did try me in a smaller dress (2-3 sizes smaller than the others), and I genuinely really liked that, and it fit really well. However, by that point, I was nowhere near willing to spend the best part of £1000 (boxes etc included) on an experience that had me feeling like an inconvenience and needing to leave from 10 minutes in.”

Helpful Report

Posted 1 year ago

Good afternoon, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please be assured that we will always be happy to check availability across our store network for your favourite styles. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“I arrived at the Fleetwood store and explained I was wanting to try on a dress but unfortunately my mum who had planned to come with me was in hospital.The lady started off fine and after trying on a few dresses I chose my dress.As I needed a small alteration to my dress I was told don't worry WE can do that for you.I was given a wunderskirt and a overskirt .When I went up to the till I was told it was going to cost another £300 nearly for the all the extras even though I wasn't asked at the time if I wanted to purchase them.I was then told at the counter here is a couple of names and contact details of someone who could do your alterations.When I asked how much the lady said it could possibly cost another £150!!.As my mum was paying I asked if I could pay a deposit and then pay the remainder when my mum was out of hospital. The manger intervened at this stage when I had paid and was quite rude stating "I can give you the deposit back if you can't pay the amount.The reason why I had chose web2be was that I had to bring the wedding forward and didn't have much time due to my sister being terminal.Thete didn't seem to be any compassion. I went and told my fiancee what had happened and he saw how upset I was he then went back into the shop and paid the full amount. When I collected my dress ,I spoke to another lady.I had bought an a line dress and was given a wunnderskirt for a fishtail dress.I asked why I had been given this she just looked at me??.Eventually she swapped it for an a line skirt. I am very dissatisfied with the whole process and treatment I'd received. I spent nearly £800 my dress wasn't even pressed and when I asked I again was told the seamstress normally does it?.I got a freind to do my alterations??. On leaving the shop I wasn't even told "Have a nice wedding " I said bye and was ignored!.Staff clearly need some training when dealing with members of the public!!.”

Helpful Report

(WED2B Fleetwood) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Very bad information, bad staff, very poor service and bridesmaid's dresses very badly made, zip broken when trying it on bridesmaid. Not made to feel special rushed and everything is extra ie hangers boxes. Very bad experience.”

Helpful Report

(WED2B Exeter) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Just picked up my dresses already later than expected to find them all creased took them the seamstress to find a big stain on the front of the dress now as there late I’ve no time to change them as my wedding 2 weeks not the kind of service I’d call great”

Helpful Report

(WED2B Liverpool) - Posted 1 year ago

Hi Angela, we are sorry to hear about your feedback in regards to your dress collection. Our Customer Care team will be in touch with you via email today, Kindest Regards WED2B

Posted 1 year ago

“For bridesmaids dresses 100% amazing! Sadly for a wedding shop to only have 5 options in a size 16 was very disapointing. All 5 dresses were very simlar.”

Helpful Report

(WED2B Belfast) - Posted 1 year ago

Hi Elana, thank you for sharing your feedback, we understand that you are liaising with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“Despite being shown on your website my chosen design was not available in my nearest store so I have to wait for one to be sent from another. It would have been nice to have come away with my dress, without having to wait.”

Helpful Report

(WED2B Exeter) - Posted 1 year ago

Your feedback is so important to us – thank you for sharing this. As we sell dresses off the peg, stock changes very quickly. We always welcome brides to call, email or send us a message on LiveChat to check the latest stock in their local store before they visit. We are so pleased we could help source your dress for you and look forward to seeing you again to try it on in store! If there is anything else at all, please do get in touch with us at customercare@wed2b.com and we will be happy to help 💖 Best wishes, WED2B

Posted 1 year ago

“Unfortunately the lack of working zips on the bridesmaid dresses made it very hard to see what style fit each women in the right ways, on top of this there was not an option of every style in every size to try on”

Helpful Report

(WED2B Gateshead) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 1 year ago

“When we arrived and were sent away for an hour and half before we could get it which was fine as we kept ourselves busy. When we finally got in they told us we could try 4 dresses on come out and get another 4. Their plus size section doesn’t have that many dresses, but if you’re of smaller size it seems more catered for these sizes as they have hundreds. However, when the time came for trying on more dresses and my maid of honour popped out to get 2 dresses that were left in my size to try (she went to prevent me getting dressed again and told to do so by our lady dressing us), the manager snatched them off her and then said I would have to get dressed and then wait for over an hour to try more dresses on. It makes no sense in my eyes to do it that way, I was already undressed with an underskirt on ready to try more on (the manager also argued with me whilst I was undressed, didn’t feel very dignified…!). I also, was so quick trying dresses on and even the subsequent 2 that I put on I put on at speed and knew I didn’t like them and what a waste an hour would have been! It put the whole experience off, wedding dress shopping should be a pleasure and the manager made it not the case! I found a dress I really liked and I almost bought it but the attitude has put uncertainty into my mind. I’ve left with it on deposit and I’m now going to see what I can find elsewhere in the meantime. But that would have almost certainly been a guaranteed sale if they could have improved their customer service!”

Helpful Report

(WED2B Southampton) - Posted 1 year ago

Thank you for taking the time to leave us this review, and we are sorry to read your feedback following your experience in our Southampton store. As a company that strives for customer satisfaction, we are disappointed to read this. Our Customer Care team are available via customercare@wed2b.com and will do their best to assist in helping you find your dream dress, Kindest Regards WED2B

Posted 1 year ago

“This had the potential to be so good but unfortunately was a huge disappointment. I attended the Marylebone branch with 4 of my girlfriends who honestly made the experience amazing. If it wasn't for them, I would have left and gone somewhere else. The staff member we were allocated hated her job and was struggling to hide it. She would do forced smiles and the rest of the time we felt like we were inconveniencing her. The dresses however are gorgeous and I did end up buying one. When I went back to pay for it after we'd had lunch, I had the most unpleasant experience. I walked down the stairs as I knew the til was down there. I was half way down the flight of stairs and was met on the stairs by a staff member. She told me she had to greet me at the top of the stairs. She made me walk back upstairs before asking me how she could help. I told her I would like to buy a dress I tried on earlier and she led me back down the stairs we had just come up from. Very strange. Anyway, I was asled to wait in the seating area downstairs. Ten minutes passed and still no one came to take my payment then I was approached by a member of staff who I thought was coming to take payment but instead she asked me to wait upstairs. There was no explanation as to why I was left waiting so long and why I was led downstairs then asked to wait upstairs. The manager seems like a bully and spoke to the rest of the staff like they were less than her which explains why they don't enjoy their job. She took payment for my dress and was overly nice but was snapping at the other workers during the payment process. If it wasn't for the gorgeous dress, I would not have set foot back in this shop and would not recommend the Marylebone store to anyone else looking.”

Helpful Report

(WED2B London (Central)) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“Staff at wednesbury shop were great, but the zips on the bridesmaids dresses were awful”

Helpful Report

(WED2B Wednesbury) - Posted 1 year ago

Thank you for your kind feedback for our Wednesbury store team, but we are sorry to read you've had an issue with our Bridesmaids' dresses. If you need any further assistance please don't hesitate to be in touch with Customer Care team via customercare@wed2b.com, Kindest Regards WED2B

Posted 1 year ago

“On the day o tried my wedding dress (02/06)I was wearing a beautiful white dress and when I came back on 04th June to collect the dress and pay I asked about the colour because wasn't pure white, the shop assistant said they don't make white dresses anymore but no one told me about the colour when I was looking for the dress and I'm sure the dress I tried and I chose was white as you can see in the picture. I left the shop very disappointed because I was expecting a pure white dress not a champagne”

Helpful Report

(WED2B Dublin (IE)) - Posted 1 year ago

Thank you for sharing your feedback, we understand that our Customer Care team have already been in touch regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We do apologise for any miscommunication in store. Our bridal gowns are stocked in four main shades: Ivory, Champagne, Oyster and Blush. Additionally, all of our bridal gowns are sold off the peg, allowing for our brides to see the exact size, fit and condition of their dream dress during their bridal fitting with us. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we look forward to speaking to you soon. Kindest regards, WED2B

Posted 1 year ago

“Lady with the southern accent was extremely rude, it’s the second time I have been in store and she has been there, she always manages to annoy everyone I am with also due to her awful attitude. Last time I was there to buy and this time it was to exchange my faulty dress. All other ladies that I came in contact with were lovely.”

Helpful Report

(WED2B Gateshead) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“We were looking for bridemaid dress which we got for good value I want to begin by saying . But we had researched the choice of dresses we wanted colours etc which is a good job As the customer service lack of helpfulness was shocking we were handed dresses and the staff walked off never to be seen again. We then we’re nearly laughed at when we asked when the dresses were in at no point did anyone ask us do you need anything else. Even paying for the dress was an ordeal and we had to pay then go over to a wall Enter an email before I could be given a receipt When I went in on Sunday to collect the dress again no help staff standing looking around at each other Then the manager was so abrasive in how she answered my query about charm belts which the Uk customer service had said would be in stock She said they will never be in Ireland because of brexit !! Value for a dress for 1 day but would not cross there door again”

Helpful Report

(WED2B Dublin (IE)) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“Not that helpful because wasn’t spending hundreds of pounds”

Helpful Report

(WED2B Nottingham) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

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