Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“The customer service is very bad in this bridal shop. Definitely not recommended to waste your time and money there. A group of them kept chatting random stuffs while they were packing everything I bought. I waited for quite a while until they finishing the chat. Staffs then gave me a wrong under skirt but didn’t want to admit that. (I found out when I got back home, the items in recipe were correct but not the one in box.) They requested me to travel back to the shop to make the exchange. They had told me to post my wedding dress to me while I paid in the shop, but because of the wrong skirt they gave, they decided to hold my wedding dress in shop and requested me to go and collect it. If it wasn’t because of that I don’t have enough time to look for a new dress I would definitely just ask for a full refund rather than spending all my time, money and effort to “pay” for a mistake they made.”

Helpful Report

(WED2B Leeds) - Posted 3 months ago

We are so sorry to hear of your recent experience in our store Yuna, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 3 months ago

“Recently visited the Manchester store. Unfortunately a member of staff was extremely rude and patronising. Insisted on dressing and undressing me (down to underwear) which obviously some people aren’t comfortable with and when I explained I wasn’t comfortable with this she was extremely patronising & had a very abrupt manner. Never had to do this in any other of the bridal shops i have recently been to. Also, this should be explained before you have been taken to the dressing room at least! Wouldn’t leave her name but had bright orange hair. Wouldn’t recommend visiting this store at all. I understand that this is a cheap, lower budget product high street dress shop but would have expected better service.”

Helpful Report

Posted 3 months ago

Hi, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 3 months ago

“My daughter had an absolutely appalling experience at Wed2B in Gateshead this evening. She went with her younger sister and Grandmother. She had a clear idea of what sort of dress she was looking for having seen some online, but was steamrollered into only trying on other dresses which were in stock in her size by a sales assistant and then a very pushy manager. The manager even walked into the fitting room while she was standing topless and proceeded to have a conversation with the sales assistant, leaving her standing there half dressed. She wasn’t able to try on any of the dresses she liked and was told they didn’t have them in her size, she was told she couldn’t try on a larger size, and was even told that ‘mikado dresses don’t come in an 8!!!’. It seemed as though there was clear pressure to buy one in stock then and there regardless of whether it was what she liked. She feels like she wasn’t taken seriously because she is young, which is completely ridiculous as her wedding is being funded by her parents. Are all your brides to be treated in such a rude and patronising manner? All in all the whole experience was terrible - one very upset and disappointed bride.”

Helpful Report

(WED2B Gateshead) - Posted 3 months ago

Thank you for bringing this to our attention, we are really sorry to hear that your daughter did not have the magical experience she deserves. We would really like to investigate this in depth, please do contact us at customercare@wed2b.com where we can look into this further. Kind regards, wed2b

Posted 3 months ago

“Keine Empfehlung! Die Beratung ist nur darauf aus ein Kleid zu verkaufen, unabhängig ob das Gesamtpaket passt. Kleid kürzen, Ärmel entfernen, Kleid enger machen, ect. werden als Änderungen bezeichnet ohne Hinweis auf die Schwere. Mir wurde ein Kleid verkauft, dass mir 2 Nummern zu groß ist und die Änderungskosten beleifen sich auf 800€. Meine Unzufriedenheit wurde erst ernst genommen, als ich mit einer schlechten Bewertung gedroht habe. Eine Rückerstattung wurde mir verwehrt.”

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(WED2B Munich (DE)) - Posted 3 months ago

Hallo Katherine, vielen Dank für dein Feedback. Wir wissen, dass du dich in dieser Angelegenheit bereits mit unserem Customer Care Team in Verbindung gesetzt hast. Unser Wunsch ist es, dass sich jede Braut bei uns wohlfühlt und jede Minute ihrer Erfahrung genießt. Daher haben wir für dich viele Hebel in Bewegung gesetzt die du leider nicht annehmen wolltest. Eine Option davon wäre beispielsweise gewesen, unsere empfohlene Schneiderin zu nutzen, welche einen komplett anderen Preis anbieten konnte wie die von dir ausgewählte. Wir möchten uns noch einmal für dein Feedback bedanken, da es für uns sehr wichtig ist, den Service und die Erfahrung für unsere Kunden zu verbessern, und wir wünschen alles Gute für deinen besonderen Tag. Gerne kannst du dich nochmals bei uns melden- wir würden uns freuen! Mit freundlichen Grüßen, WED2B

Posted 3 months ago

“Wed2b Leeds store ruined my special day ! After spending over a grand for my outfit! I was treated very bad ! And got disappointed on my wedding day!”

Helpful Report

Posted 3 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to resolve this issue. Best wishes, WED2B

Posted 3 months ago

“I visited the Leeds branch, excited about the Bridal experience but was utterly disappointed. When we arrived we was asked to take a seat and a lady came to chat about my likes and dislikes. She proceeded to say i was only allowed to try 4 dresses. As by this point if i haven't found the 'One' they don't have it. I immediately felt pressured and should have walked out. Very little chat with the stylist. It would seem she would have rather been else where on a Sunday Morning. No offer of refreshments, uncomfortable box for my elderly Mother to sit on. First dress came and was everything i didn't want. However, she kept reassuring me the Seamstress could fix things (although there is no seamstress their to reassure you of this). She gave me a mermaid underskirt. Which i questioned why a mermaid style when i wanted A line. I was told that is all they got. However, i had to have an underskirt for the dress. I did find the 'one' which so far is to my satisfaction. It was then the pushy sales of a veil, saying they wont have it in for long. Must take it now before they sell out. Then the £8 hanger as they couldn't sell a dress without the Hanger, or the £25 Bag or the £30 Box for the Dress which is understandable. I wasn't told the prices of said items till i had paid. I then realized i had also paid £8 for a hanger a further £25 for a bag and £30 for a box just for the Veil. Which i hadn't agreed to. To add further insult i was charged £4 for my something blue token which i didn't ask for or receive. Was only till i paid and looked at the receipt to realize what i had paid for. Then to be told they didn't accept refunds on anything. Which is outrageous to say we hadn't even left the shop. Overall, it was very disappointing. Looking back i should have gone else where. I never write reviews. However i wouldn't want others to have the same experience as myself. I just wished i had read the reviews before going.”

Helpful Report

(WED2B Leeds) - Posted 4 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm that all storage items and accessories are all chargeable items and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, WED2B

Posted 4 months ago

“Afgelopen zaterdag hier geweest, had op de website jurkje gezien wat ons wel aanstond...... Hilde heeft ons fantastisch geholpen, dat wat ik wilde paste absoluut niet bij mijn figuur, Hilde heeft dat op een heel subtiele wijze duidelijk gemaakt. Het was mijn eerste bezoek aan een bruidswinkel, en ik had totaal niet het idee om in 1x te slagen, maar nu...... Totaal andere jurk dan ik in gedachte had en helemaal gelukkig geslaagd. Leuke, spontane verkoopster die ook mijn aankomende man goed heeft meegenomen in de keuze! Ik kan het iedereen aanraden!”

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(WED2B Arnhem (NL)) - Posted 5 months ago

Jullie zullen wel zo ontzettend blij zijn! Bedankt dat je de tijd nam om deze fantastische feedback te delen en we hopen dat jouw speciale dag magisch zal zijn 😊 Beste wensen, WED2B

Posted 5 months ago

“Very disappointed with the service from wed2b regarding bridesmaid dresses. It should be made clear when visiting a store what the turn around time is. I have been into store 3 times and at no point did anyone tell me the latest possible collection date would be 8 weeks (paying an additional fee to rush the order) after looking on the website I can see it states collect from 8 weeks but I didn’t look online I went into store! My wedding is in 6 weeks and I am now having to look else where for bridesmaid dresses. Very disappointed and would not recommend!”

Helpful Report

Posted 5 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Our bridesmaids dresses are part of our made to order service and can be ordered from over 900 possible combinations of style, colour and size unique to your bridesmaids party. As such, our standard delivery time for made to order dresses is 14 weeks. We do offer a rush order service of 8 weeks for an additional £20 per dress. However, we can only apologise that this was not communicated to you during your visit to store. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We would like to thank you for sharing your thoughts on your experience, and we wish you all the best for your special day. Best wishes, WED2B

Posted 5 months ago

“Helaas een slechte ervaring. Er werd niet geluisterd naar wat ik wel/niet wilde. En ookal had ik mijn droom jurk meerdere keren beschreven, deze werd niet aangeboden. "Dit hebben we momenteel niet" werd er gezegt, maar zelf vind ik hem wel in de schappen. Hierdoor zo blij dat ik die jurk genomen heb, echter binnen 24 uur al erge twijfel en erg veel verdriet. Er was erg weinig keus in mijn maat. Van de 6 jurken die ik aan had, waren er 2 mijn maat. De 1e 2 jurken konden niet dicht. Als je weet dat je jurken wat kleiner vallen. Houd hier dan reking mee met wat je uitzoekt. Veder was alleen het zelfde silhouet er, ook daarin weinig keuze. De lijst met opties hoe een coupure alsnog een jurk die niet aan je eisen voldoet kan vermaken, waren echter wel aanwezig. In elke jurk die ik aan had moest ik wel ergens 'door heen kijken' omdat de coupeuse deze 4 punten wel kon vermaken. De rekening was wat hoger dan ik verwachte. Toen ik hier om vroeg kreeg ik een beknopte specificatie. De bon zat in een afgesloten enveloppe. Thuis zag ik dat er 4 dingen op de bon staan wat mij niet verteld was, wat ik niet aangegeven heb dat ik zou willen hebben en geen toestemming voor gegeven heb om op de rekening te zetten. Hierin voel ik me erg opgelicht. Helaas voor mij een zeer negatieve ervaring waar ik met veel verdriet en twijfel naar terug kijk. Niet iets wat ik andere brides to be gun. Jammer want toen ik voor een vriendin mee ging was deze service toch echt vele malen beter. Positieve van alles is dat ik geen tijdsdruk ervaren had en er wel echt de tijd genomen werd. Ook heb ik een erg mooie jurk gekocht, ookal weet ik nog niet zeker of dat mijn droom jurk is.”

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(WED2B Rotterdam (NL)) - Posted 5 months ago

Het spijt ons te horen van uw recente ervaring in onze winkel, als een bedrijf dat streeft naar klanttevredenheid, is dit zeker niet wat we graag willen horen. We leggen de lat voor onszelf erg hoog en het spijt ons echt te horen dat deze lat niet is gehaald tijdens uw meest recente bezoek aan onze winkel. We waarderen het dat u de tijd heeft genomen om deze feedback te delen, zodat we ons team kunnen helpen om deze problemen op te lossen. Neem contact op met ons Customer Care team op customercare@wed2b.com als u uw bezoek wilt bespreken en we zullen ons best doen om u te helpen uw droomjurk te vinden. Vriendelijke groeten, WED2B

Posted 5 months ago

“Zo een slecht systeem om zonder afspraak te werken. Ik mocht maar 2 jurken opzij hangen die ik mooi vond. Heb 2 uur moeten wachten eer ik dan uiteindelijk een trouwjurk kon passen. In totaal mocht ik maar 4 jurken passen en dan was mijn beurt voorbij 😱.”

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(WED2B Antwerp (BE)) - Posted 5 months ago

Wij waarderen het dat u de tijd heeft genomen om deze feedback te delen. Bij WED2B werken we met een walk-in service om ervoor te zorgen dat onze bruiden niet gebonden zijn aan een afspraak, wat soms kan betekenen dat onze bruidsconsulenten niet direct beschikbaar zijn tijdens drukkere periodes. Wij adviseren altijd zo vroeg mogelijk te komen of op een doordeweekse dag langs te komen voor een rustigere ervaring. Ons Customer Care team geeft u graag live updates over de drukte in ons winkelnetwerk. Neem contact op met ons Customer Care team op klantenservice@wed2b.com als u uw bezoek wilt bespreken en wij zullen ons best doen om u te helpen uw droomjurk te vinden en u die geweldige ervaring te geven die u verdient. Met vriendelijke groet, WED2B

Posted 5 months ago

“Visited the store to change the size of my bridesmaid dress and when I questioned the sizing I was told ‘maybe you’ve got bigger’ and then when I fitted the size up she then repeated ‘I think you’ve got bigger haven’t you.’ As I had to order a new dress and pay for another one as it’s ‘my fault it doesn’t fit’ the girls said. ‘Shall we get a size 14 in case it happens again.’ I have previously suffered from an eating disorder and this was triggering language used and not necessary. These ladies need to learn what to say to customers they never know who they are talking to. I was appalled and upset and so were my family when I told them.”

Helpful Report

Posted 5 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at Wed2b, we are an inclusive company and strive to make customers of all sizes feel welcome and confident in store, please accept our sincerest apologies you left the store feeling otherwise. Our bridal advisors have your best interests at heart and would never have intentionally made comments to cause harm. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 5 months ago

“Went to wed 2 be today in Norwich and the customer service was shocking. I was looking for flower girl dresses, asked to try one on my daughter and were pointed to the changing rooms. Then asked questions and the lady didn’t want to know and wasn’t helpful at all. Told me all flower girl dresses no matter what age come in the same length so i wouldn’t benefit much from a smaller size. So apparently a 1 year old is the same length as a 6 year old. I honestly can’t see this being correct. They only had 1 of the dresses I wanted but the stitching was coming undone so she offered me a little bit of money off and I accepted, she she ring it through , I paid and the discount wasn’t out in. When I asked she then said it was too late as they can’t do refunds so there was nothing she could do. Honestly so pleased I never went there for my wedding dress and was not a special experience at all. The dress I got my daughter is stunning but customer service was terrible .”

Helpful Report

(WED2B Norwich) - Posted 5 months ago

Hi Sarah, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We take all feedback seriously and this will be passed onto our management team. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 5 months ago

“After a bad experience at the MK store with a rude assistant to help me, the manager tried to turn it around and managed to track down the dress I had seen online at the Northampton store. When I went to the Northampton store they had other styles that I liked which I put a deposit down on. I bought my mum back to show her the dress I liked, the store couldn’t see me due to staff shortage, even though my deposit was due to run out. No customer service, very disappointed. My whole experience from start to finish was appalling! They just didn’t care about you as an individual!”

Helpful Report

(WED2B Northampton) - Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“Very rude”

Helpful Report

Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“Found my dress however it had stains on both sides , manager of the store advised they would get the stains out before I collected. I was happy with this and went to collect 3 weeks later. When I arrived at the store the dress had been forgotten about and stains not removed. I traveled almost an hour to collect the dress to be told it hadn’t been cleaned and nobody knew about it. I was extremely upset about this and the whole experience was really disappointing. I wouldn’t recommend Wed2b unfortunately”

Helpful Report

(WED2B Wednesbury) - Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“If you want a magical experience then don’t go here. From the very first step in. the door the welcome was disappointing should have walked away then. They state no appointments needed but this isn’t the case. We were told to come back in 2 hours and booked in. If I’m right this is an appointment Then had to wait another 40 mins. Once we were taken into the dressing room area it didn’t get any better. The staff are rude not what you expect from a bridal shop. All the dresses that the bride wanted to try on were out of stock. You weren't allowed to try on the dresses without the assistant. No offer of welcome drinks. I felt for the bride nothing like my experience when I got married. Will take her there, at least they will welcome her with Prosecco and experience the magic of finding your wedding dress .”

Helpful Report

Posted 6 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 6 months ago

“Es kann nicht sein ,daß im Internet steht ,das man kein Termin braucht . Man Samstags in die Filliale geht und gefragt bekommt ,haben sie einen Termin? Sorry ,aber es kann nicht sein das am Samstag ,wenn man jede Std einen Termin vergeben hat ,nur eine Verkäuferin dort ist .Viele haben eben nur am Samstag Zeit um sowas wahrzunehmen. Schade ,aber es war auch eine Familie von weiterweg da ,das geht garnicht .”

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Posted 7 months ago

Es tut uns sehr leid, von Ihren jüngsten Erfahrungen in unserem Geschäft zu hören. Als Unternehmen, das nach Kundenzufriedenheit strebt, ist dies sicherlich nicht das, was wir gerne hören würden. Wir haben einen sehr hohen Anspruch an uns selbst, und es tut uns wirklich leid zu hören, dass dieser Anspruch bei Ihrem letzten Besuch bei uns nicht erfüllt wurde. Wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, damit wir unser Team bei der Behebung dieser Probleme unterstützen können. Bitte setzen Sie sich mit unserem Customer Care Team unter kundenservice@wed2b.com in Verbindung, wenn Sie Ihren Besuch besprechen möchten, und wir werden unser Bestes tun, um Ihnen zu helfen, Ihr Traumkleid zu finden. Mit freundlichen Grüßen, WED2B

Posted 6 months ago

“Honestly if I could leave no stars I would. The whole experience was absolutely shocking, the sales women didn’t once listen to the style of dress I wanted to try on, I only had 3 dresses to try on throughout the experience because I was as a bigger size that they don’t carry (I’m a size 12) everything I said I didn’t want in a dress is what she came back with me to try. She wasn’t very friendly or helpful and I left feeling absolutely devastated as well as massive. I am so thankful another shop in Southampton got me in last minute and they were everything I could have asked for. Wed2b was the worst experience of my wedding planning experience so far”

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(WED2B Southampton) - Posted 7 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 7 months ago

“Went to the store in Norwich today with the bridal party, and the lady we had was so incredibly rude, she didn’t listen to what the bride liked and didn’t like and because there wasn’t many dresses in the size, we asked to try on dresses in other sizes to see the different styles/designs and was told no, she just wasn’t accommodating at all, wouldn’t go back or recommend very deflating experience.”

Helpful Report

(WED2B Norwich) - Posted 7 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 7 months ago

“Awful experience at Leeds, very rushed and only allowed to try on max of 6 dresses, which was their policy as apparently if they don’t find your dress in 4 they likely don’t have what you need. Came away disappointed and deflated. Can’t look through dresses yourself even though other stores don’t have this policy. Avoid.”

Helpful Report

(WED2B Leeds) - Posted 7 months ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 7 months ago

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