Webuyanyphone Reviews

1.44 Rating 9 Reviews
11% of reviewers recommend Webuyanyphone

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This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
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"Corrupt! Like with other reviews I did not see the experiences that are described on Trust Pilot or I would have steered well clear of this excuse for a company. A pristine iphone 6s offered £164 for was downgraded to £140 due to the following statement "We have offered you a revised price due to moderate wear to the casing" I immediately rejected this new price as the phone had a Zagg glass protector and an apple smart battery case fitted its whole life. I was told the phone would be returned and that they may have to call me to confirm delivery details. Fast forward five days as I am calling to chase my phone and I receive another email saying that "We have some great news! Our quality assurance team have reviewed your device as there was a technical error with the grading system and we’re able to offer you more! We’re pleased to be able to increase your offer to the full value of: £164" Ten days later I have still not received my money after an email and three phone calls. Read from my experience what you will but this company seems as bent as can be. It is my opinion that they try to sell your handset on before they pay you for it, it is the only explanation that I makes sense. You cannot speak to anyone other than a customer service operative, they keep spinning the same lies about an escalation team and being paid straight away after you have complained. I have tried to speak to a supervisor but not managed it yet and they will not discuss compensation for their totally inadequate service. Use another recycling provider, I have never had any problems with competitors. Their price may be slightly lower but you will get that price and not have the pain in the butt of having to chase Webuyanyphone wasting your time. Do not use them!!!!!! I cannot emphasize this enough"
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Posted 1 month ago
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"I am still chasing the loss of my iPad Air 2, which I traded in at the start of June. I have received no response to my emails and it's been impossible to get through on the telephone lines for the past three months. The service is absolutely appalling, I am loathed to even give them one star because I've clearly been conned. The company have obviously sold the item to another buyer before I had a chance to respond to the offer. To this date I have received no response or compensation. If any representation of the company reads this page, my order number is 3843695. I am now having to go through the lengthy battle of a court case because their complete non-response. I urge anyone else having issues to go through the courts as well so that this fraudulent company can be closed down."
Helpful Report
Posted 4 months ago
"Be careful! Sent my iPhone 7 128gb for recycling and three weeks later have still not received payment despite numerous emails and telephone calls!"
Helpful Report
Posted 4 months ago
"It’s a SCAM! I sent this company my iPhone 6 64GB securely bound in thick bubble wrap with tape around it sent Royal Mail passed over the counter at the post office, the phone was immaculate complete with a screen guard still in place. Two days later I received an email saying that they had received my device and that It was being tested, shortly after this they said that unfortunately it had a cracked screen and instead of the £160 they can offer a revised price of £25!! Along with a picture of the top of an iPhone which didn’t have a screen guard on it (mine did) with a deliberate crack along it, I declined this ridiculous offer and asked for my property to be returned, they then came back with an offer of £50 after a review from the quality assurance team, absolute rubbish these are absolute thieves and after reading countless bad reviews with the same story I feel the only way I’m going to get anything back is by going through the small claims court as they don’t pay anybody once it’s sent even if they say they have paid it nobody legit has actually seen any payment/returned goods weeks even months after with time wasting calls to the so called customer services. Another thing is that they said good morning in an email sent during late afternoon which tells me it’s operating somewhere abroad. AVOID AVOID AVOID!! Offers inflated price to get your business and then steals your property without payment Scammers!"
Helpful Report
Posted 5 months ago
"Sold my Samsung Galaxy S7 Edge to this company. First they told be it had screen Burn and the screen needed to be replaced and as such offered me £25, I declined this offer they then offered me £110 and I accepted this offer despite thinking there was no damage to my phone when I sent it. they told me I would receive my money in due course. 2 Weeks later and numerous phone calls and emails I DO NOT HAVE MY MONEY, I have been told twice they are tracing the payment, three times they have checked my bank details and told by this latest adviser that the first person to say they would trace the payment LIED and this never happened. I am now waiting for them to trace the payment only time will tell. OH and I cannot have my phone back because it has already been recycled."
Helpful Report
Posted 6 months ago
"probably the worst customer service I have EVER RECEIVED. 4 days later I haven't had my money - I said scrap the money can you just send me my phone back but they said they can't as it has already been recycled. keep being told I will have my money by midnight yet midnight comes and goes every day with no payment to me. when I have spoken to them they have been defensive and unhelpful and advised my phone call will automatically cut off shortly. AVOID LIKE THE PLAGUE. they are thieves."
Helpful Report
Posted 9 months ago
"Paid the day my phone arrived, was kept updated with both emails and texts throughout the process. Very happy, no issues at all - I would definitely recommend to a friend."
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Posted 10 months ago
"They keep promising money is on it's way to your account today which never happens. I am going to report to police and write trading standards. Beware of these thieves!!!"
Helpful Report
Posted 11 months ago
"After numerous calls, texts and empty promises they still won't pay me my money for my phone it is now getting ridiculous so I'm going to trading standards this company is a joke and as for being nominated for an award for recycling as what they recycle they steal it is even funnier"
Helpful Report
Posted 1 year ago
Webuyanyphone is rated 1.44 based on 9 reviews

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