“I experienced the same. It seems I inadvertently subscribed to 'Complete Savings' when I purchased something online. I had no intention of doing this and had never heard of them before hand. If there was mention of this subscription, it was extremely unclear.
They started to take £18 per month from my account.
Rather than contacting them, I spoke to my bank who successfully disputed the transactions and I got my money back that way.
However, today I received £18 from them! Which worries me, because it suggests they still have my bank details on their records. I'm following this up with my bank and have sent 'Complete Savings' an email asking them to cancel what ever account I have with them and insisting that they remove my details from their systems.”
“I didn't reallise when I agreed to signing up that the subscription had a £15 a month membership fee - Why was that so quiet. I tried to put my claims through and they failed. Somehow this company is still legal even when the products don't work.
Get a charge back from your banks. Try it anyway. Trust Pilot warns to avoid this company but how can you avoid them when you don't even know you've signed up.”
“Total scam sent everything asked for told I didn’t comply for refund please please don’t click the button at check out you talk to customer services once and that’s its scam scam scam BEWARE”
“It's a con. It looks like you are getting cashback but in reality you are signing up, without it being obvious, for £18 a month DD. You would have to buy something through their 'members' every month, submitting receipts each time, to get anything back. They must scrape the payment details from your original purchase (in this case Appliances Direct) because I didn't add my bank details to their own payment dashboard. BEWARE. I have written off £18 and asked to cancel with immediate effect. We will see how they respond. Don't trust the positive reviews.”
“This really does have the feel of a SCAM. Apparently when I bought a rail ticket on line, I inadvertently filled in an on-line application form that allowed Completesavings to take £15 per month from my account! This happened many months ago, but unfortunately I only noticed today. Since the payments started, I have received no communication giving information as to how I am supposed to benefit from the scheme... which I never intended to join.
I have telephoned Completesavings three times to ask for a form to claim back the money taken from my account. I have been told that the claim form has been sent by email; but it has not arrived as yet. In fairness, the telephone calls were all made today.
I may be wrong, but it feels like I am being discouraged from applying for my money back. When I called the fraud team at my bank, I was told by the lady to whom I spoke that she herself had been caught out by this. It seems that if I persist I have a chance of getting my money back. If you are in this position, don't take no for an answer. |Be careful when you by anything on line... including train tickets.
Completesavings telephone number is 0800 389 6960. You are likely to speak to an overseas (very polite) assistant.”
“They’re thieves. Pure and simple. I haven’t signed up to them. They helped themselves to £18 from my account and then wanted my card and bank account details to get the money back!
Crooks!”
“Not clear that if you think you are getting a saving from companies like Buy A Gift you are in fact agreeing to Complete Savings having your card details and charging you £15 per month. Lack of transparency by the company that you buy from and scant information that you have in fact been given a 30 day trail after which CS take your money
Be careful this is a scam by any other name”
“Complete savings is a complete scam. It is used by numerous company’s such as Trainline to enable cash back schemes, they give basically no information that they will set up a £15 monthly payment for this membership. There have been numerous reports of many people being completely unaware of sending £15 a month to this company. Luckily it is easy to cancel the subscription.”
“I have never joined complete savings. but they write to me to advise that I update me details including password. This is never going to happen, and I find this process abusive.”
“I don’t recall signing up to this scheme and have no idea how this company got my bank details. They’ve taken money out of my bank account for almost 18mths and I didn’t even know it. Makes me very very wary of shopping online. Apparently the got me through a mobile phone purchase! This company use very shady practices. I certainly did not knowingly sign up to a rogue savings scheme. Something needs to done about this. I shall be making a formal complaint to Financial Ombudsman.”
“I’ve been charged £15 and not signed up for this atal. Now I’ve got to chase it up and try to get my money back?! How have they got my card details? Have no idea.”
“should be 0 star , proper day light robbery.
be aware of stealing from your account every month. there is nothing to claims for you,
they are the only one claims from your account ! i am really shocked they keep doing it for years and no one bothered to check them out ?”
Hello Anonymous,
Complete Savings is an online programme ideal for people who shop regularly over the internet. Members can claim an initial cashback reward as well as monthly rewards, 20% off popular gift cards and 10% cashback at over 650 online stores. More details can be found at www.completesavings.co.uk.
The only way a consumer can become a Complete Savings member is to manually enter their details into the Complete Savings signup form, provide authorisation to be charged the monthly membership fee and agree to the Terms & Conditions of the programme.
Our records show that you telephoned our customer service centre on 15 March 2021 at which time you were provided with details on how and when you signed up for Complete Savings and you were provided with a resolution to your query.
We hope this message and your interaction with our customer service centre addressed your concern and resolved this matter for you.
Kind regards,
Complete Savings
“Taking money from my account sometimes twice a month!!! Without signing to this. Hsbc cant do nothing so because of this scammers i have to change my bank account!! Dont have an account number sent all the details by email to delete my recurring payment and keep saying cant find me . But they can take the money!! Really can no one do something about this?? Is impossible to steal from people like that. ! Never signed for this dont have any agreement or account number on any email i have so where did you came from?? Stealing card details and get away with this?!? How is this possible in the Uk of 2021 where all the time you are verified by frauds investigators
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Hello Cristian,
We sent you an email today with full details on how and when you signed up for the Complete Savings programme. That email includes a resolution to your query.
We hope this message and the email we sent to you addresses your concern and resolves this matter for you. If you need further assistance, you can easily contact us in either of the following ways:
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind regards,
Complete Savings
“I noticed that complete savings had taken £15 from my account . When i looked on the net to find out who this body was , Neither myself nor my wife recall ever having heard of them . I sent them an email asking who signed up and through which retailer etc . I also gave my bank account number and sort code . They responded with (we could not find your account and could i send them my account details so that they might assist ) . I responded with the fact that I had already sent them my details and suggested it was strange that they could not find my account , but seemed to be able to find my bank account to relieve me of monies . Having read an article on WHICH , which stated that complete savings claimed that they sent all new clients 5 emails during the first month to verify membership
https://www.which.co.uk/news/2017/10/beware-costly-online-cashback-schemes/. I checked both my and my wife's emails for any communication re the account and there was none whatsoever (liars). have emailed them several times recently but got no response”
