Weald Removals & Storage Reviews

4.74 Rating 50 Reviews
92 %
of reviewers recommend Weald Removals & Storage
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Read Weald Removals & Storage  Reviews
Anonymous  // 01/01/2019
Ian Cheary

“Avoid ...They smashed our expensive dining table into four pieces .They have offered no apology and no communication to rectify the problem.We are taking them to court Do not use this very unprofessional company.
In response to your fabricated version of events ...there was an offer by one of your employees to take it "round his dads shed" to look at it but it needed a skilled professional (a term you will not be familiar with)to look at it and they have said it has been damaged beyond repair.We have already taken legal advice and we are covered by the consumer rights act 2015 that states you need to take reasonable care of my furniture .As my table is now in 4 different pieces i think thats a fail.See you in court.Avoid this removal firm
Posted 8 months ago
Dear Ian Cheary

We offered to repair the table at a repairer of our choice who assessed the custom built table and indicated the custom table design was not fit for purpose and should have been built more substaitionly and was prepared to build a new frame. You declined our offer and insisted it was delivered to your company choice which we done free of charge on the understanding you didn't take out the aditional liabilty insurance you was offered with your move and therefore it would fall under standard liability which is to the maximum of £40 per item as per the move contract you agreed to when you accepted the quote. Which is industry standard across all removal companies as im sure move assured would have informed you when you contacted them.

I really don't know what more we could have done you had an offer of a repair as a gesture of goodwill but it was declined. If you would like to pursue this through the courts it is your right to explore that option but ultimately we have operated above and beyond industry standard and inlime with our contract.

Kind regards
Weald removals team
Posted 8 months ago
“The team at Weald removals were hardworking and friendly and made the move go very smoothly.
I would highly recommend using this company to anyone moving house.”
Posted 2 years ago
Weald Removals & Storage is rated 4.74 based on 50 reviews