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webuyanycar Reviews

4.4 Rating 7,808 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

4.4

Based on 7,808 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

webuyanycar 5 star review on 1st September 2022

webuyanycar 5 star review on 21st August 2022

webuyanycar 5 star review on 10th August 2022

webuyanycar 5 star review on 11th July 2022

Laurence Caruana

webuyanycar 5 star review on 5th July 2022

webuyanycar 5 star review on 30th June 2022

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a price for my vehicle which stated lasted 4 days. I accepted the price and booked the vehicle in for inspection & to complete the paperwork. In the meantime I received two phone calls and numerous texts & emails. I then spent several hours clearing out the car, gathering documents and cleaning the vehicle. I arrived at the site to be told that my car was worth over £5,000 less because I had not presented the vehicle within 4 days. Nowhere on the website booking information does it tell you this or in any of the communication they sent to me. They had prior knowledge of the recused valuation but instead let me waste my time preparing the vehicle and travelling to the site. Incredibly bad communication and service and a poor attempt at ripping you off.”

Hi there, thanks for taking the time to leave us a review. The vehicle market changes on a regular basis and we therefore update our prices every day, based on current market conditions. We have a team of Pricing Analysts who are constantly monitoring the value of used cars. They track various factors such as demand, availability of a particular model and current sale prices we are experiencing for such vehicles. We are constantly adjusting our valuations in response to the fluctuations and we therefore offer a 4 day guarantee period on our valuations as this protects customers against any changes in the market during this period. We are sorry that you feel this wasn't communicated well enough and apologise for any disappointment caused, this certainly wasn't our intention. Thanks, The WBAC Team

“Total rip off compering to the online valuation. £50 service charger which is not mention online. Would never recommend u to anyone. Disgrace of the company.”

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“I've never met such a rude, arrogant sales man in my life. I think he treated us like idiots because we were women. I would not recommend this company to anyone. My friend was grieving and wanted to get rid of her late father's car in a hurry. This man took advantage”

Hi, thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“The chap I met with was very friendly. But the price I got for the car was very very poor. I was very disappointed.”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The car was valued £7155 online.When going to the pick-up point was expecting a few hundred pounds knocked off for damages as the car had two scratched wheels and tiny chips on the bonnet. They offered me £5700.I was stuck as I had already bought a new car and needed the money. DO NOT USE WBAC.”

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“The guy didn’t smile once and was very unwelcoming. Changed the price dramatically once we arrived”

Hi, thank you for taking the time to leave us your feedback. We're really disappointed to hear this. This isn't the level of customer service that we aim to provide and we apologise if we fell short of both your expectations and ours on this occasion. We appreciate you bringing this to our attention and will indeed feed this back, ensuring that any required support/training is provided. Furthermore, we hope you'll consider this to be an isolated incident. If there's anything more we can help with, please drop us a message on Facebook: http://bit.ly/WBACFB or Twitter: http://bit.ly/WBACTwitter. Thanks, The WBAC Team

“Not paid when said”

Thank you for taking the time to leave us a review, Kyran, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“Deceptive business model, offering a pretty low price online with absolutely no intention of offering it on the day. No basis for offering a much lower price on the day.”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“not worth going to them, you are better off selling to a private buyer a car worth £2400 was bought by them for £500 hubby signed form before i told him not to, the staff member was rude and didnt even check half the things he was meant to. very disappointed by the service”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“This was a joke why offer twice as much online as you offer on arrival”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. This could include missing components, damages or discrepancies with mileage, previous owners or service history, for example. Such factors may impact the value of your car and as such, we would need to record this and amend your valuation accordingly, which we’re sure you can appreciate. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“Online price showing different and when we go there for sell they want more then half price”

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“It's fake because what you value on the website is different to what you actually pay”

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“What ever they offer you to start, you won't get, any minor blemishes they reduce the price drastically, my car had a slight scuff mark in the clear coat, which will polish out, and another mark on the boot, bear in mind the car is six years old. Apart from that the car was perfect. What did they take off the original quote, £600, they then charge to pay the money into your account. Don't tell you that on the TV do they.”

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. The transaction fee contributes towards the transportation and administration costs incurred when purchasing the vehicle. There are numerous checks and processes that we must adhere to after the purchase of a vehicle to ensure we are compliant with both industry and our own compliance requirements. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“This place gave me $33,000 quote online for my 2015 Escalade ESV. I know it valued nearer to $40,000 but knowing they need to make money l wasted my time going by the Apopka location. They quickly went down to $23k and it was a downward spiral to $10K. I ran straight to a dealership. I stop by We buy any Car and showed them my check for $25,000. They are a bunch of crooks!! I wish l could give no star. Highway Robbery!!!!”

Thank you for taking the time to leave us your feedback, we really appreciate it. Our online valuations are calculated using only the information that our customers provide, therefore if no scuffs, chips, scratches or dents are declared at this point, the valuation provided will be reflective of this. Whilst we accept that the majority of used cars will have experienced a certain amount of wear and tear, we make no assumptions about the extent of this as it can vary greatly from vehicle to vehicle and we instead rely on our customers to describe the vehicles they have in their possession. We’re sorry that on this occasion the final price offered failed to meet with your expectations. This said; we offer a no obligation service which means if the price we offer isn’t acceptable, you are never under any obligation to sell to us. Thanks, The WBAC Team

“A complete false method of entrapment”

Thank you for taking the time to leave us a review, Angus, we really appreciate it and we apologise for any disappointment caused. Thanks, The WBAC Team

“Despite putting all details into the website including the lack of service history and the salesman verifying my information was correct the quote I had was 5600 and in the end they offer only 4600. This was not on the basis of concerns over condition of the car etc. 5600 was low price anyway for a good car in better than average condition and relatively low mileage. I will say the man at the branch was very nice and at least looked sheepish at what the price offered was. The salesman himself”

Thank you for leaving us your feedback, we really appreciate it and we apologise for any disappointment caused. This certainly wasn’t our intention. Please note that your valuation would only ever change at your appointment if you’re outside of your 4 day Price Promise, or if there are discrepancies between the way that you described your car online and the car itself, found at your appointment. We’re really sorry if the amount offered wasn’t what you had hoped for. With that said, we do offer a no obligation service, meaning if there’s any aspect of the service, that isn’t right for you, you’re under no obligation to sell to us. Thanks, The WBAC Team

“The guy we dealt with was brilliant and did a great job, but that good experience was soon forgotten. We were let down on what was promised with regard to paying off the Finance Company which saw them take the outstanding balance from my wife's bank account, causing her to go overdrawn for two days. Sloppy.”

“Never again won’t be using these again”

Hi there, Thank you for your review. We're sorry to hear that you felt your experience to be 1*. We would really appreciate it if you could update your review to provide us some feedback so that we can work on making improvements. Thanks, The WBAC Team

“Told the valuation would be valid for 4 days, showed up within the 4 days and the valuation dropped by £460. Rude staff member, when I asked for a printed invoice he said ‘I’ve been selling cars for 6 years nothing is dodgy.’ At no point did I suggest anything was dodgy apart from the fact he argued with me about printing it. I’ve never sold a car so I wanted a hard copy for peace of mind as it was such a large amount of money. Wont be recommending.”

“From personal experience of WBAC I really wonder who is actually WRITING these glowing reviews. Hold on, I just want to check this is not a fantasy review site....”

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webuyanycar is rated 4.4 based on 7,808 reviews