webuyanycar Reviews

Name: webuyanycar
Rating: 4.38

4.4 Rating 7,809 Reviews

86 %

of reviewers recommend webuyanycar

Company Reviews

Metrics

Info

4.4

Based on 7,809 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About webuyanycar:

We're the UK's largest car buying service and have helped over 2 million customers to sell their car since 2006. Our simple three step process provides our customers with a quick, easy, safe and convenient way of selling their car. Free from the hassles of private sale and the inevitable haggle of part-exchange. But believe it or not, we do more than just buy cars.

With over 700 employees and over 500+ branches nationwide, we're a pretty big team and there's a lot that goes on behind the scenes.

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webuyanycar 5 star review on 4th September 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy”

Helpful Report

Thank you for the great review, Youcef! We’re glad you had a positive experience with webuyanycar. We can see that you left us 4* but haven’t given any negative feedback. If you could please let us know how we can improve next time, we would really appreciate it. Otherwise, if you could increase our rating to 5*, that would be appreciated too 😊 Thanks, The WBAC Team.

“This relates to a sale made on May 17th 2022. The valuation process was nice and easy, but when I turned up to drop off the car, the agent claimed the vehicle didn't match the model on the V5 document and reduced the offer price by approx 20% - approx £300. I don't understand how my V5 could be wrong, but by that stage I was committed to the sale as had made that the last day of insurance cover for that car and had a new car arriving the following day. So reluctantly I was obliged to accept the lower offer. What's more, I got the valuation through Topcashback and they refused to pay the cashback due. I'll certainly never use them again and, on the basis of my experience, wouldn't recommend them to others.”

Helpful Report

“Absolutely appalling service. This company brought my car a month ago. Paid the wrong person account, kept my car and have refused to pay me. Only contact is through emails. No customer service at all. I have been left without the funds to buy a car. This has effected my disabled child. My job and my sons job as I drive him to work. I would never use this company again and will do everything I can to continue to warn others about trading with them !!!”

Helpful Report

“Meet with nice guy at we buy any car in Craigavon Send offer of £10475 online call 3 times to come went them place one hour drive waste 40 minutes to take pictures of documents in end offer £2071 😂 absolute waste of time will never use them not recommended at all”

Helpful Report

“The person I delt with was ok. The final quote was half the quote on the Internet. What a waste of my time. Have sold the cat for three times there offer. Wouldn't ever use again”

Helpful Report

“Very easy to sell car. Lovely friendly young lady who made it all very easy to understand.”

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“They have evaluated my car for £4700 and carwow have bought it for £7000”

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“The overall offer was reduced for no valid reason, so some tactics at play here, wouldn't use them again as lost trust.”

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“Very fast way to sell cars, even if its underpriced!”

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“Was a little upset at price in end but person dealing with it was very polite and explained things that they look for.”

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“Very good service”

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“He is very helpful”

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“An absolutely terrible experience of trying to sell my Vito Van in August.It was the Ashford Kent Depot...The young in-experienced boy offered me a bad price after WBAC initial quote online.Then I asked the young inexperienced boy that he hasn't even looked at the Van or even the engine yet!!! After he walked around my Van he then even had the cheek to offer me HALF of what he offered me!Seriously!! This boy was way too inexperienced for this kind of Job!!So I drove off not in the best of Moods as you can imagine!”

Helpful Report

“They seem to rely on you being desperate for cash. Don't bother if you're just looking to sell your car for market value. Second time getting a quote and given a lower price for different reasons. They provide a price online and then look for reasons to lower it once you attend the appointment. Time wasters.”

Helpful Report

“Was not offered what was quoted. My car is pristine! £400 less for one tiny stone chip! One hour later complete waste of time!”

Helpful Report

“Easy and Quick. We have used this service twice and have been happy both times with efficiency and speed of the transactions compared to selling cars online or with a dealership.”