Wayland Games Reviews

Name: Wayland Games
Rating: 3.46

3.5 Rating 13 Reviews

62 %

of reviewers recommend Wayland Games

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3.5

Based on 13 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

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Wayland Games 1 star review on 18th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful, do NOT use this website. I have just had to request a refund on an order placed 8 MONTHS ago due to a price discrepancy they were well aware of. I warned Wayland Games that the price was incorrect 3 week prior to ordering back in February. I contacted them multiple times over the last 8 months to check the status of the order and confirm that i was getting 4x bricks (8 cartons in a brick, 4 bricks in a case) to ensure that i would get all of the miniatures in collection. I rangt them again to check before shipping that this was all still correct and was informed i was now getting 4 cartons. I was not allowed to buy the case at corrected price or even a full brick. Happy to provide screenshots as evidence.”

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Posted 2 years ago

“Ordered some out of stock items and after a week I asked where my items where and they replied fast and sent the rest of my order out next day delivery. Amazing service, I would say I'd order again but I already have and will continue to!”

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Posted 2 years ago

“Been waiting for over a month for an order, and almost a month for another. There are better third party retailers out there, and I couldn't - in good conscience - recommend Wayland Games to anyone.”

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Posted 3 years ago

“Advent calendars for kids, out of stock everywhere else, ordered and shipped same day. Can't ask for more than that.”

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Posted 3 years ago

“Fantastic value, my items were posted within a day with Royal Mail, tracking was accurate and it arrived without any issues.”

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Posted 3 years ago

“One of the best miniatures companies on the internet!”

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Posted 3 years ago

“Don't respond to emails, force review sites to take down your review of their bad customer service. That's the reason they have high ratings on the other sites (especially the one so proudly listed on their own website). Also: don't buy anything that isn't listed as 'in stock' or you'll be waiting a very long time for your order, or don't get it at all (as is the case with one of my orders over two years ago).”

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Posted 3 years ago

“Very disappointed with the care put into the shipping of items here. Pre-ordered a collector's edition book in October which took 6 days to be delivered after release in November but arrived with damage, it appears someone opened it with a knife and slashed across the top, which was then sent out to me - Not ideal for a collector's edition copy. After emailing customer service (They were at least quick to reply to the email) I was told they were unable to replace this and can offer "store credit" (Why would I want to purchase something else?). Not worth the wait. Would not recommend.”

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Posted 4 years ago

“I had a bad experience where I ordered multiple items, one of which was not in stock but available to order. For weeks I pressed them to ask where my remaining item was and they kept replying they would expect with the next back order. This would go on for weeks. Their communication was polite, quick and prompt, but kept giving false promises. In the end I received some of the items ahead, while I finally had to open a dispute on PayPal to ask for a refund for the one which they, ultimately, couldn't offer. I would order here ONLY if you are sure the listed items are in stock.”

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Posted 5 years ago

“My go-to place for WWII products such as Bolt Action and plastic soldier company.”

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Posted 6 years ago

“Pre-ordered a few board games, all turned up on time. Happy days.”

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Posted 6 years ago

“A massive range of games and miniatures. The website is excellent and the prices are good. Sometimes the things I want are out of stock and take a while to get in stock. But otherwise great.”

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Posted 6 years ago

“Well priced items and also quick delivery when in stock”

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Posted 6 years ago

Wayland Games is rated 3.5 based on 13 reviews